SurveySensum

NOVEMBER 23, 2023

We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. SurveySensum SurveySensum is a powerful NPS survey tool that helps you make customer feedback actionable. Qualtrics can connect with dozens of channels to help you analyze feedback in real-time.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52

BirdEye

FEBRUARY 27, 2024

Build customer loyalty in a particular location by running targeted campaigns. billion dollars in 2023 as per their mid-year report. Define an advertising budget Advertising campaigns can be expensive, so starting with a predefined budget helps you optimize spending and ROI goals.

Advertising 62

Advertising 2024 Automotive Social Media 62

Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. Customer experience platforms bring a ton of benefits, but a few potential drawbacks or challenges to keep in mind include: Integration challenges.

Customer Experience 83

Customer Experience Customer Journey Mapping NPS Consulting 83

BirdEye

MAY 26, 2023

Improve ROI With a referral partner program, the lead nurture process is significantly reduced as the referred customer is already aware of your brand and comes in with a level of trust. This has a direct positive impact on your ROI. Throughout all of this, it is important that you stay connected with your partners.

Reference 98

Reference Multi-Channel Social Media ROI 98

BirdEye

JANUARY 16, 2024

Customer relationship management (CRM) integration is about connecting your CRM software with other key systems in your organization, like your website, email platforms, or customer service tools. CRM integration is connecting your CRM software with other business systems.

Management 57

Management Social Media 2028 Customer Relationships 57

BirdEye

MARCH 11, 2024

How to connect with your audience through hashtags? In business, hashtags are a tool for companies to connect their content with specific topics, trends, or conversations, making it easier for users to find and interact with their posts. How to create a memorable hashtag strategy for your brand? What’s the ‘3×3’ hashtag strategy?

Social Media 70

Social Media Events Connections Engagement 70

BirdEye

MARCH 29, 2023

Engaging with your social media audience and replying to comments and messages can be a huge undertaking for any business, especially one managing multiple locations. So it’s fair to want to know what the ROI really is. TikTok is the platform with the highest engagement rate of 4.25% as of 2023.

Social Media 98

Social Media Engagement Metrics Measurement 98

BirdEye

OCTOBER 27, 2023

You may also have to offer an incentive such as after-sales services, a comprehensive warranty, or a custom solution. Recommended read: Did you know now that there are 12 ways to use AI in sales in 2023? What is a customer acquisition strategy? How to build a winning customer acquisition strategy?

Social Media 57

Social Media Multi-Channel Advertising Customer Retention 57

BirdEye

JULY 14, 2023

It is one of the most significant ways of connecting with people and brands. For small businesses and social media managers creating content, too many details can be hard to track. It offers the best in-app shopping experience, and for marketers, it offers the highest return on investment (ROI) for selling products.

Social Media 96

Social Media 2023 Advertising Return on Investment 96

BirdEye

SEPTEMBER 20, 2023

Livechat works when an online customer has a question, they are connected to a live customer service representative. Use AI chatbots to book appointments, improve customer wait times, and save your human staff from wasting time answering repetitive questions. This increases customer engagement and conversion rates.

Marketing 62

Marketing Advertising Social Media E-support 62

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. With this dramatic growth, it only makes sense for companies to create and manage their social media pages on top platforms like Facebook, YouTube, Twitter, LinkedIn, and Pinterest. Choosing the right metrics.

Social Media 94

Social Media Multi-Channel Metrics Measurement 94