ViiBE Blog

FEBRUARY 28, 2022

While emails and calls cannot provide adequate and fast solutions to customer problems, live chats do it so well that 79% of customers tend to favor them over any other way to connect with an expert. Live chat looks like a pop-up chat window. Kelly Dell 28 October 2021 Customer experience How can you build and maintain customer loyalty?

2021 52

2021 Download E-support 2022 52

SurveySensum

NOVEMBER 23, 2023

We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. It allows you to measure NPS at any customer touchpoint via any platform or channel like SMS or email. Qualtrics can connect with dozens of channels to help you analyze feedback in real-time.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52

Method:CRM

MARCH 28, 2023

In 2023, customer experience is going to play a bigger role in businesses than ever before. It’s their holistic perception of and experience with your touchpoints at every stage of their buying journey, from browsing your website or storefront to customer service. Let’s dive into some strategies you can use to achieve this in 2023.

2023 52

2023 Customer Experience Net Promoter Score Touchpoint 52

Currency Alliance

DECEMBER 4, 2023

The ability to target investment more precisely, with less wastage, and greater certainty of a positive customer experience, is steadily removing a lot of the uncertainty and risk around brands’ marketing ROI. Last year we reported that ‘pay with points’ would be a trend for 2023.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

SurveySparrow

MARCH 29, 2023

Each of the stages they cross is referred to as a customer touchpoint and can be used to create a delightful experience for your prospective customers. are touchpoints in this stage. The objective should be to maximize your ROI from the customer. How does an ecommerce customer journey map help? Please enter a valid Email ID.

Customer Journey 52

Customer Journey 2023 Customer Journey Mapping Touchpoint 52

BirdEye

FEBRUARY 27, 2024

billion dollars in 2023 as per their mid-year report. Define an advertising budget Advertising campaigns can be expensive, so starting with a predefined budget helps you optimize spending and ROI goals. Some platforms work better for auto businesses and yield a higher ROI.

Advertising 62

Advertising 2024 Automotive Social Media 62

Optimove

JANUARY 16, 2024

As we transition into a new year, I want to take a moment to reflect on the remarkable journey we’ve shared in 2023. In 2023, we witnessed a significant shift from rules-based marketing to AI-mapped journeys. In June, we won two EGR B2B 2023 awards – Acquisition and Retention Partner and Data Analytics Partner.

2023 52

2023 Net Promoter Score 2012 2024 52

BirdEye

JANUARY 16, 2024

Customer relationship management (CRM) integration is about connecting your CRM software with other key systems in your organization, like your website, email platforms, or customer service tools. CRM integration is connecting your CRM software with other business systems. Did you know: AI in sales forecasting is becoming more precise?

Management 57

Management Social Media 2028 Customer Relationships 57

Lumoa

MARCH 12, 2023

Having a full view of customers across all touchpoints and from every channel means that you can better understand customer needs, preferences, and behaviors. Having a 360-degree view of customers across all touchpoints means you can understand them better. A CX platform combines all of that. Personalization and targeting capabilities.

Customer Experience 83

Customer Experience Customer Journey Mapping NPS Consulting 83

Kustomer

NOVEMBER 15, 2021

By the end of this year, e-commerce is anticipated to account for 18% of all retail sales worldwide with that number jumping to 22% by 2023. As life has become anchored in and around the immediate environment of the home, the desire for human and personalized connection has increased. Let’s take a look. Evolving Customer Solutions.

E Commerce 59

E Commerce Brands E-support Customer Experience 59

Currency Alliance

DECEMBER 7, 2021

Your key question for 2022 should be: “across each customer segment, how can I lower the cost of delivering the right mix of value to maximize ROI?”. This can entail offering more interesting, lower-cost alternatives for less frequent customers, but also incentivizing many other brand touchpoints to deepen the relationship.

2030 52

2030 Loyalty 2022 Loyalty Programs 52

BirdEye

OCTOBER 27, 2023

Recommended read: Did you know now that there are 12 ways to use AI in sales in 2023? It encompasses both online users and offline prospects, examining how customer journeys connect with sales funnels. This determines the marketing ROI–Your marketing efforts succeed if they attract enough customers to generate sales above your CAC.

Social Media 57

Social Media Multi-Channel Advertising Customer Retention 57

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. Over 40% of the customer interactions will be automated via AI and MI by 2023. Assist CS teams to demonstrate ROI. Determine the touchpoints based on the feedback, deliver accordingly, and drive feature usage. Source:Evive.

2021 8

2021 Customer Success Customer Journey Mapping Net Promoter Score 8

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. Over 40% of the customer interactions will be automated via AI and MI by 2023. Assist CS teams to demonstrate ROI. Determine the touchpoints based on the feedback, deliver accordingly, and drive feature usage. Source:Evive.

2021 8

2021 Customer Success Customer Journey Mapping Net Promoter Score 8

BirdEye

SEPTEMBER 20, 2023

Livechat works when an online customer has a question, they are connected to a live customer service representative. The AI market will likely reach $500 billion dollars this year (2023). How can businesses measure the ROI of AI in marketing? It’s an investment in lead generation, customer retention, and brand reputation.

Marketing 62

Marketing Advertising Social Media E-support 62

SurveySparrow

JULY 31, 2023

Top Survicate Alternatives for 2023 SurveySparrow: SurveySparrow is one of the top Survicate alternatives in the market. It offers a consistent brand experience across several touchpoints. Some of the integrations are Akita, CleverReach, HubSpot, C-Connect, Marketo, etc.

Feedback 52

Feedback Net Promoter Score NPS Touchpoint 52