BirdEye

SEPTEMBER 6, 2023

It was interesting to note that only 38% of the respondents left a negative review online when they were unhappy about their experience compared to 54% who would leave a review for a positive experience In the digital landscape of multi-location businesses, the role of online reviews is undeniable.

2023 116

2023 Consumers Multi-Channel Healthcare 116

IntouchInsight

JANUARY 13, 2023

At Intouch Insight, we’re excited for what 2023 will bring for us and our partners. And we’re kicking it off with an all-new Customer Experience (CX) Toolkit. Happy new year!

2023 118

2023 Insights Customer Experience Measurement 118

SurveySparrow

JULY 23, 2023

Let’s open the stage with a quote from Bill Gates, “Your most unhappy customers are your greatest source of learning.” ” This quote beautifully captures the essence of Customer Experience Management (CEM). Rich Insights: Analyze responses in depth with detailed reporting and analytics.

Customer Experience Management 52

Customer Experience Management 2023 CEM Customer Experience 52

BirdEye

MAY 30, 2023

Table of contents What are customer feedback tools? Benefits of customer feedback tools Selecting a customer feedback tool Popular customer feedback tools FAQs about customer feedback tools Gain valuable insights with a customer feedback tool What are customer feedback tools?

2023 98

2023 Feedback Net Promoter Score Social Media 98

InMoment XI

MARCH 25, 2024

From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored. According to Forrester, fewer than 10% of enterprises are advanced in their insights-driven capabilities. It’s an opportunity that your company can capitalize on today.

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

BirdEye

OCTOBER 31, 2023

For a quick step-by-step and updated process (as of October 2023) for finding your business page and personal Facebook URL link on desktop, browser, and app, read this blog or jump to the desired section from our table of content: Table of contents What is a Facebook URL? on your profile section. Log in to your Facebook account.

2023 109

2023 Social Media Demo Connections 109

BirdEye

JULY 24, 2023

How to conduct customer feedback analysis? Where to collect data for customer feedback analysis? Analyzing customer feedback Why is analyzing customer feedback difficult? All businesses receive feedback from their customers in the form of messages. That’s the essence of customer feedback analysis.

2023 98

2023 Feedback Social Media Net Promoter Score 98

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience. Table of contents What is AI in sales?

Sales 111

Sales 2023 Social Media Demo 111

BirdEye

SEPTEMBER 26, 2023

Using data science, healthcare AI tools can help businesses gain actionable insights to grow their business. Healthcare providers can use these insights to anticipate patient needs. For example, The University of Texas Southwestern discovered that data science could give insight into readmissions. Contact us today.

Healthcare 111

Healthcare 2023 Hospitality Social Media 111

InMoment XI

DECEMBER 7, 2023

Companies that earn $1 billion annually can expect to earn on average an additional $700 million within 3 years of investing in customer experience. Customer-centric companies are 60% more profitable than companies that don’t focus on customers. Which of these CX metrics are most suitable for your company?

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

BirdEye

FEBRUARY 21, 2023

Social media statistics can provide valuable insights into these questions and more. We’ll explore key trends such as user demographics and advertising across platforms as well as share our first-party data to help you gain insights for your own social media marketing strategy. Are you curious about how people use social media?

Social Media 98

Social Media 2023 Marketing Advertising 98

BirdEye

NOVEMBER 9, 2023

This platform is known for its review verification process, which helps prevent fake reviews and ensures that genuine customers can share their honest opinions. Additionally, Trustpilot’s analytics offer insights into customer sentiment and behavior. Check out our pricing today!

Insurance 111

Insurance 2023 Financial Feedback 111

Feedbackly

JANUARY 27, 2023

Here are the top 4 CX KPIs to prioritize in your customer experience management program. Emotional Value Index (EVI®) EVI® is a quintessential CX KPI designed to measure emotional experience. Customers prefer stores that offer a streamlined and effortless customer experience to help them find and purchase goods easily.

2023 98

2023 Customer Experience Net Promoter Score NPS 98

Lumoa

NOVEMBER 7, 2022

7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1 1 Customer insights are a company-wide resource Even just a few years ago, customer insights or feedback were collected and owned solely by the CX or marketing team.

2023 78

2023 Customer Experience Competitive Advantage 2021 78

BirdEye

JUNE 23, 2023

In 2023, the best way to showcase products is with Google Shopping Ads. Here are a few insightful pointers to get started with product bidding the right way: Begin with low bids, preferably around $1, and then adjust your bids higher or lower based on the data you’ve collected.

2023 98

2023 Advertising Apparel Retail 98

InMoment XI

JULY 1, 2024

From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored. According to Forrester, fewer than 10% of enterprises are advanced in their insights-driven capabilities. It’s an opportunity that your company can capitalize on today.

Social Media 195

Social Media Healthcare Retail Insights 195

BirdEye

MARCH 10, 2023

The social media audit provides valuable insights that the dental practice can use to refine its social media strategy and achieve its objectives. Moreover, analyzing patient reviews can help them understand their customers better and work on improving their services.

Social Media 98

Social Media 2023 Metrics Return on Investment 98

BirdEye

MAY 11, 2023

Consider building an online presence and improving your lead generation potential with these insights and proven strategies. Experiment with various lead generation methods and develop a strategy to double down on those that work best for you.

2023 98

2023 Social Media Webinar Return on Investment 98

BirdEye

FEBRUARY 15, 2024

In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage. Overall industry trends The landscape of online reviews witnessed notable growth and engagement in 2023, reflecting its increasing influence on consumer behavior.

2024 111

2024 Automotive 2023 Healthcare 111

BirdEye

APRIL 19, 2023

You can start with small business ideas from home and build up as you gain more customers and revenue. Best small business ideas for 2023 Now that you have an idea of how to start a small business, it’s time for the fun part, figuring out what business to start. But first, let’s go over what makes a small business idea worth pursuing.

2023 97

2023 Social Media Consulting Events 97

BirdEye

SEPTEMBER 1, 2023

With a passion for technological innovation, Boyd continues to be a driving force in the AI landscape, inspiring audiences with his insights into the transformative potential of AI. Seize this chance to learn directly from the best in the industry about the transformative potentials of AI and its impact on the digital customer journey.

2023 105

2023 Multi-Channel Books Events 105

BirdEye

APRIL 6, 2023

If you’re passionate about starting a new business in 2023, here’s a list of business opportunities to explore. Your duties include helping people navigate the challenging terrain of the housing market by providing the insights they need to make more informed purchase decisions.

2023 98

2023 Insurance Social Media Transportation 98

BirdEye

MARCH 24, 2023

Development activities can create opportunities for the sales team, and the sales team can provide valuable insights that inform development strategies. Answering their questions earns their trust, introduces them to your brand, and leads to more market insight for you. While both have different goals, they are often closely aligned.

2023 98

2023 Return on Investment Social Media Sales 98

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

BirdEye

MARCH 6, 2025

If your brand isnt actively managing its online reputation on Google, youre missing a crucial piece of the puzzle. 3⃣ Online review engagement is increasing every year There was a 5% increase in online reviews in 2023 compared to the previous year, indicating that consumers are engaging with online feedback more than ever.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

Beyond Philosophy

JANUARY 12, 2023

However, with three pioneers of Customer Experience involved, we have an authoritative view on the topic and predictions about what’s happening next. I recently hosted some special guests on the podcast to discuss what 2023 will look like in the Customer Experience space. Here’s what they had to say.

2023 78

2023 2010 Travel 2019 78

BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before.

2024 59

2024 Insights Automotive Hospitality 59

Thematic

FEBRUARY 2, 2025

In 2023, the global text analytics market was valued at $15.54 Because businesses are producing massive volumes of text data—from customer reviews and social media to emails and surveys. Knowing your goals helps you identify the data sources to analyze and prioritize the right insights. billion by 2030.

Social Media 62

Social Media 2030 Customer Satisfaction Feedback 62

BirdEye

SEPTEMBER 13, 2023

How to write the right testimonial questions How to ask for testimonials 30 testimonial questions to ask your customers in 2023 FAQs about testimonial questions Collect social proof with Birdeye What are testimonial questions? Your customer service and marketing teams need to know if they’re meeting the mark.

2023 59

2023 Brands Feedback Financial 59

SurveySparrow

JUNE 15, 2023

Customers crave genuine appreciation, utmost respect, and the feeling of being truly valued. While GoMedallia is undoubtedly a great platform for customer experience management, we’re here to take you through the best alternatives to GoMedallia in the market. Medallia is a platform for managing customer experiences.

2023 52

2023 Customer Experience Hospitality Social Media 52

IntouchInsight

MAY 1, 2023

From Consumer Trend Reports to the Annual Drive-Thru Study , Intouch Insight has been a trusted source of customer experience data for years. Now, in 2023, we're launching a new annual report - Emerging Experiences.

2023 113

2023 Consumers Insights Customer Experience 113

BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before.

2024 52

2024 Insights Automotive Hospitality 52

BirdEye

JULY 27, 2023

In this blog, we’ve shared 13 marketing strategies for doctors to nurture your medical practice in 2023. Provide the opportunity for patients to leave reviews and specifically seek out these reviews during and at the end of the customer journey. Utilize social media As of 2023, Facebook has 2.95 Want the same for you?

2023 52

2023 Marketing Social Media Healthcare 52

SurveySparrow

MAY 4, 2023

Best CloudCherry Alternatives & Competitors in 2023 SurveySparrow SurveyMonkey Qualtrics Customer Experience HubSpot CRM InMoment Zoho CRM UserTesting Qualaroo Medallia BirdEye 1. Qualtrics Customer Experience: This CloudCherry alternative focuses on providing a comprehensive customer experience management platform.

2023 52

2023 Social Media NPS Multi-Channel 52

BirdEye

JANUARY 21, 2025

This partnership allows you to seamlessly build, manage, and enhance your Yelp profilesright from the Birdeye platform. Whether youre responding to customer reviews, monitoring insights, or keeping your business listings updated, Birdeyes integration with Yelp streamlines it all. Does Birdeye provide insights from Yelp reviews?

Feedback 52

Feedback Management Insights Social Media 52

BirdEye

AUGUST 22, 2023

Surveys are essential to understanding customer requirements, sentiment, and pain points and discovering new opportunities. This blog post explores product surveys and equips you with the top product survey questions to use in 2023. Better your Business with Customer Feedback Want to see the impact of Birdeye on your business?

2023 52

2023 Net Promoter Score User Experience Customer Satisfaction 52

SurveySensum

OCTOBER 23, 2023

Quick Overview of Top 7 GetFeedback Alternatives in 2023 7 Best GetFeedback Alternatives for You SurveySensum Qualtrics Medallia AskNicely Birdeye SurveySparrow Nicereply Conclusion Why Look For GetFeedback Alternative? Question branching and skip logic features allow users to create a more personalized survey experience.

2023 52

2023 NPS Multi-Channel Feedback 52