Lumoa

NOVEMBER 7, 2022

7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1 1 Customer insights are a company-wide resource Even just a few years ago, customer insights or feedback were collected and owned solely by the CX or marketing team.

2023 78

2023 Customer Experience Competitive Advantage 2021 78

InMoment XI

JUNE 5, 2024

In 2023, we invested significantly in R&D, delivering 126 new features. Our strategy includes enhancing the NLP stack and integrating traditional and deep-learning models, emphasizing user-driven customizations and advanced NLP techniques. Understanding: Summarizing data for rapid insights and integrating various data types.

2024 195

2024 Social Media Innovation Document 195

Lumoa

FEBRUARY 28, 2023

No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. You’ll never feel like you’ve got a full picture of your customer experience.

2023 78

2023 Feedback Net Promoter Score NPS 78

ShepHyken

MARCH 10, 2025

It can analyze behavior patterns and predict trends that help businesses preempt customer issues, and enhance customer satisfaction. Despite the increase in CX spending from $7 billion to $12 billion in 2023, Net Promoter Scores are still declining across industries.

Customer Expectations 78

Customer Expectations Net Promoter Score 2023 Customer Satisfaction 78

Thematic

FEBRUARY 12, 2025

With text analytics marketing, you can analyze feedback from sources such as social media and surveys to uncover valuable customer insights—helping you create campaigns that truly resonate. With text analytics, you can transform the overwhelming volume of social media chatter into clear, actionable insights.

Marketing 62

Marketing Social Media Net Promoter Score Feedback 62

InMoment XI

DECEMBER 29, 2022

It’s thrilling to embark on another promising year, and we want to ring in 2023 with a recap of our top five InMoment Highlights from the last 12 months. It’s exciting to look back and highlight the InMoment Acquisition of ReviewTrackers, an award-winning customer review management software company!

2022 195

2022 2023 B2B 2021 195

InMoment XI

AUGUST 13, 2024

This software can extract valuable insights from these conversations by leveraging natural language processing (NLP) and machine learning algorithms. Conversation intelligence software is important because it will help your business stay competitive and solve your customers’ problems faster.

Social Media 195

Social Media 2024 Return on Investment Contact Center 195

ShepHyken

OCTOBER 6, 2023

Building and maintaining customer loyalty is more critical than ever in today’s highly competitive business landscape. How to Build Customer Loyalty In 2023 – 3 Must-know Strategies A few strategies in your pocket can help you build customer loyalty better by keeping your customers engaged and loyal.

2023 67

2023 Loyalty Social Media Loyalty Programs 67

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. Data Builds the Certainty to Innovate In challenging macroeconomic times, if you want to innovate at speed, you have to get certainty where you can, and where we can get certainty is through customer insights.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

BirdEye

MARCH 24, 2023

Development activities can create opportunities for the sales team, and the sales team can provide valuable insights that inform development strategies. Answering their questions earns their trust, introduces them to your brand, and leads to more market insight for you. While both have different goals, they are often closely aligned.

2023 98

2023 Return on Investment Social Media Sales 98

ClearAction

JULY 28, 2023

Good Customer Experience: CX Day 2023 Lynn Hunsaker Really good customer experience grows prosperity of customers, employees, and organizations in tandem. This is the focus of CX Day 2023 ! They need to set you up to foster holistic customer focus across the entire organization.

2023 62

2023 Customer Experience Chief Customer Officer Fashion 62

SurveySensum

MARCH 21, 2025

In short, integrating NPS surveys with HubSpot helps you turn insights into action effortlessly. SurveySensum SurveySensum is an AI-powered NPS software designed to help businesses capture, analyze, and act on customer feedback efficiently. Support for customers is available in over 37 different languages.

NPS 52

NPS 2024 2025 Demo 52

InMoment XI

JANUARY 4, 2024

Personalization Leverage data analytics and customer insights to personalize the online shopping experience. Implement personalized product recommendations, targeted promotions, and customized content based on individual preferences and past interactions. Online Reviews: Statistics That Will Blow Your Mind [2023]. ( [link] ).

Retail 195

Retail Customer Experience Social Media NPS 195

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

ChurnZero

MARCH 14, 2025

These adages have been around for years now, so it really should come as no surprise that as customer success teams have shifted away from customer satisfaction and towards driving growth, more and more CS teams are rolling up to the CRO (chief revenue officer). 1: CS provides valuable customer insights.

Customer Success 52

Customer Success 2024 Sales Customers 52

Strativity

NOVEMBER 28, 2022

Turning such data into strategic insights — especially ones paired with behavioral science that assesses the intent and mindset behind consumers’ thoughts and behaviors — will be a crucial strategic advantage going into 2023. In 2020, consumers spoke very clearly with their purchases and online behavior.

2008 98

2008 Connections Brands 2023 98

Optimove

MAY 4, 2023

The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. That’s when marketers create segments of users visiting competitive locations to convert them into customers. Is location-based marketing worth exploring in 2023?

2023 52

2023 Social Media 2025 Connections 52

Gainsight

OCTOBER 22, 2024

I’d be lying if I said this thought didn’t cross my mind when it came time to migrate Gainsight University from its previous LMS to Gainsight Customer Education (CE). Why We Made the Switch In 2023, we acquired Northpass (now Gainsight CE ), with the vision of creating a more unified and empowering learning experience for our customers.

Sports 52

Sports 2023 Roadmap Insights 52

Gainsight

OCTOBER 22, 2024

I’d be lying if I said this thought didn’t cross my mind when it came time to migrate Gainsight University from its previous LMS to Gainsight Customer Education (CE). Why We Made the Switch In 2023, we acquired Northpass (now Gainsight CE ), with the vision of creating a more unified and empowering learning experience for our customers.

Sports 52

Sports 2023 Roadmap Insights 52

West Monroe

APRIL 19, 2023

West Monroe’s research highlighted four key areas of opportunity for high-tech and software companies in 2023. The ability to identify data and centralize it for analysis is key; from there, teams can better develop insights and test and learn in real time, encouraging more collaboration and actions rooted in data.

Insights 52

Insights ROI 2023 Download 52

SurveySensum

JANUARY 5, 2023

A product feedback tool helps you gather valuable customer insights about your product, regardless of the stage it’s in, whether it be the design phase, development phase, or post-release stage. And those insights determine whether your product is qualified enough to their expectations or not. . Service chat and email .

2023 52

2023 Feedback NPS Demo 52

SurveySensum

SEPTEMBER 15, 2023

This is where customer feedback tools become essential. They empower you to gather, analyze, and act upon the insights your B2B service clients provide. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. 5) Let’s now dive into each tool.

B2B 52

B2B 2023 Feedback NPS 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. But every tool has its limitations. user/month 4.4 (5)

2023 52

2023 Multi-Channel Demo Feedback 52

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. They show you how customers interact with your business. This blog is about the ten best tools you can use in 2023 to improve your customer experiences. What is Customer Journey Analytics?

Customer Journey 52

Customer Journey 2023 Multi-Channel Touchpoint 52

Gainsight

JANUARY 18, 2023

At Gainsight, we’re FIRED UP to kick off 2023 with our quarterly product launch event, Evolve. . At our last Evolve event, we discussed how to leverage digital customer success strategies to proactively drive outcomes for users and durable growth for SaaS businesses. . Learn More at Pulse 2023. Register today. .

2023 52

2023 User Experience Events Customer Success 52

Forrester's Customer Insights

SEPTEMBER 20, 2023

We made bold calls for 2023. Discover the accuracy of Forrester's Predictions 2023. Did they come true? And get a first peek at what we'll cover in our 2024 predictions.

2023 55

2023 2024 Advertising B2B 55

BirdEye

AUGUST 22, 2023

Surveys are essential to understanding customer requirements, sentiment, and pain points and discovering new opportunities. This blog post explores product surveys and equips you with the top product survey questions to use in 2023. Better your Business with Customer Feedback Want to see the impact of Birdeye on your business?

2023 52

2023 Net Promoter Score User Experience Customer Satisfaction 52

Lumoa

FEBRUARY 7, 2023

The retail and commercial bank based in the UK is processing customer feedback from a variety of channels. They have chosen Lumoa to consolidate that in a single platform and analyze what customers say in real-time. It looks at any customer interaction, automates the analysis, and highlights the items with the biggest impact.

Banking 78

Banking Feedback Management Culture 78

Forrester's Customer Insights

AUGUST 16, 2023

Our first-time evaluation of this dynamic market, The Forrester Wave™: Conversation Intelligence For Customer Service, Q3 2023, is now live! Forrester defines conversation intelligence for customer service (CICS) as: Software solutions that analyze speech and text conversations between […]

2023 49

2023 Customer Service Marketing Customers 49

Optimove

OCTOBER 28, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Optimove: Recognized as the #1 Leading Visionary for Multichannel Marketing Hubs Optimove has been recognized as the leading Visionary in the 2024 Gartner Magic Quadrant for Multichannel Marketing Hubs (MMH).

2024 52

2024 Marketing Download 2012 52

ChurnZero

MAY 18, 2023

Here’s a list of ChurnZero’s major product releases in Q1 of 2023. Work faster with Customer Success AI (CS AI ) CS AI is the first generative artificial intelligence built into a Customer Success platform, and the first designed for the CS industry. Want to dive deeper into a ChurnZero feature or see it in action?

2023 52

2023 Demo Books Insights 52

Optimove

MARCH 30, 2023

And sure, 2023 just started, but summer’s somehow approaching. To connect with thousands, even millions of customers individually, brands should take several steps to meet consumers’ preferences and expectations. Something about the passage of time repeatedly catches us all off-guard. Will it sizzle or fizzle?

Consumers 94

Consumers 2022 Omnichannel Retail 94

Forrester's Customer Insights

OCTOBER 24, 2022

2023 will be a year of reckoning for European customer experience teams. Some will widen CX advantage over competitors, while other teams will be forced to disband. Learn more.

2023 49

2023 Customer Experience Customers 49

BirdEye

FEBRUARY 21, 2025

According to Birdeye’s State of Online Reviews 2024 report, 79% of all online reviews in 2023 were posted on Google, cementing its status as the top review platform. 2023, there was a 6% increase in SMS usage for review requests, while email saw a 3% decline from the previous year. It offers high engagement and a direct approach.In

Social Media 59

Social Media Feedback Net Promoter Score 2023 59

BirdEye

JULY 15, 2024

At this entirely free-to-attend conference, you’ll learn how BirdAI , Birdeye’s advanced AI platform, can transform your online presence, supercharge your social media strategies, and enhance customer experiences with insights and competitive intel.

2024 59

2024 Social Media 2023 Events 59

BirdEye

SEPTEMBER 4, 2024

We’ll explore how to leverage each platform to its fullest potential, helping you secure more user-generated reviews, valuable customer insights, and, ultimately, more bookings. Travelers can read reviews directly on the map and get insights about a specific location.

Travel 105

Travel Books Hotels Social Media 105

Lumoa

MARCH 12, 2023

Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in a business. Actionable insights and learnings that help your business grow. The result?

Customer Experience 78

Customer Experience Customer Journey Mapping NPS Consulting 78