2023 Customer Insights Insights 
InMoment XI
NOVEMBER 12, 2024
When an organization is tuned in to social media conversations, it gives them insights that influence everything from customer service protocols to marketing strategies and product updates. Social Media Monitoring vs Social Listening Social media monitoring is reactive to certain mentions, reviews, or posts made by customers.
InMoment XI
APRIL 18, 2023
The healthcare business had one of the biggest corporate turnarounds in Australian history, largely due to its commitment to customer centricity. It’s one thing to get the actual insight from your customer data, and it’s another to demonstrate the impact that insight will have. When and Where Is the 2023 Customer Show?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
AUGUST 2, 2023
In our latest report, State of Customer Experience: 2023 UK Consumer Study in partnership with NPSx by Bain & Company, we uncovered the differences between industries and brands and how each brand represents certain values. The true value lies in taking decisive action based on the insights gathered from customers.
Comm100
NOVEMBER 23, 2022
As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations.
BirdEye
MAY 30, 2023
Table of contents What are customer feedback tools? Benefits of customer feedback tools Selecting a customer feedback tool Popular customer feedback tools FAQs about customer feedback tools Gain valuable insights with a customer feedback tool What are customer feedback tools?
Lumoa
NOVEMBER 7, 2022
7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1 1 Customer insights are a company-wide resource Even just a few years ago, customer insights or feedback were collected and owned solely by the CX or marketing team.
InMoment XI
JUNE 5, 2024
In 2023, we invested significantly in R&D, delivering 126 new features. Our strategy includes enhancing the NLP stack and integrating traditional and deep-learning models, emphasizing user-driven customizations and advanced NLP techniques. Understanding: Summarizing data for rapid insights and integrating various data types.
Expert insights. Personalized for you.
360 
Let's personalize your content