TechSee

JANUARY 25, 2023

Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. Her goals are to drive innovation and transformation, resulting in end-to-end digitization, transparency, and business optimization.

2023 41

2023 Management Automotive Leadership 41

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

InMoment XI

OCTOBER 30, 2024

Importance of Customer Experience in Insurance A 2023 McKinsey survey of over 8,500 North American insurance customers suggests that CX initiatives are crucial to revenue growth and employee satisfaction. The insights into individual behavior and expectations help businesses tailor their services accordingly.

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! That means capturing insights from every touchpoint and channel. Staying ahead means being willing to evolve and innovate.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

Optimove

OCTOBER 15, 2024

AI as a Tool for Marketers : While AI offers significant advantages, it should be used as a tool to enhance human insight and creativity, rather than replacing them, ensuring that ethical standards are maintained. Ensure that AI complements human insight and expertise rather than replaces it.

Innovation 52

Innovation Marketing 2012 Download 52

InMoment XI

JUNE 5, 2024

This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs. Innovation – Following the Lexalytics acquisition, InMoment led text analytics innovation, which is recognized with industry awards.

2024 195

2024 Social Media Innovation Document 195

Comm100

NOVEMBER 23, 2022

To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service.

2023 98

2023 Customer Service Omnichannel 2025 98

BirdEye

MAY 30, 2023

Benefits of customer feedback tools Selecting a customer feedback tool Popular customer feedback tools FAQs about customer feedback tools Gain valuable insights with a customer feedback tool What are customer feedback tools? Industry experts are labeling 2023 as the “ feedback economy. ” Watch our free demo to learn more.

2023 98

2023 Feedback Net Promoter Score Social Media 98

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. It will include insights on outsourcing services tailored to small businesses.

2023 94

2023 Healthcare Innovation Technology 94

SAP Customer Experience

JANUARY 19, 2023

Live Stream: Labs Talk Community: 2023 Trends and Insights Get ready for a jam-packed episode of Labs Talk, as we kick off 2023 with our first ever Community Call.

2023 72

2023 Insights Innovation Customers 72

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). Just a few years ago, this kind of innovation seemed out of reach for most retailers. Invaluable Customer Data Virtual fitting rooms also offer a treasure trove of insights into customer preferences and behaviors.

Retail 144

Retail Social Media Technology Brands 144

Comm100

FEBRUARY 6, 2023

In this article, we’ll share five customer experience trends that financial institutions should keep up with in 2023. 5 Customer Experience Trends of 2023 A strong customer experience is critical in helping financial institutions build lasting relationships with their customers, increase revenue, and stay ahead of the curve.

2023 98

2023 Financial Blog Customer Experience 98

Optimove

DECEMBER 10, 2024

Marketers will also gain insights into leveraging AI to enhance creativity, streamline workflows, and deliver hyper-personalized, impactful customer experiences. For example: Campaign Ideation: AI can suggest ideas for creative themes or angles based on past campaign successes and real-time consumer insights.

Multi-Channel 52

Multi-Channel 2012 Download Innovation 52

BirdEye

JULY 24, 2023

Difference between insightful and non-insightful data Customer feedback analysis methods Benefits of effective feedback analysis What is the difference between customer and user feedback analysis? This is not a problem, but if you wanted to garner actionable insights from your data, you’d need to sort it out.

2023 98

2023 Feedback Social Media Net Promoter Score 98

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Your sales team can also create personalized, insight-backed, and accurate sales pitches for your customers to convert them faster.

Sales 111

Sales 2023 Social Media Demo 111

ShepHyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Mitel executives had more to say on CLM and what the unified communications landscape will look like in 2023. Top 5 UC Predictions for 2023. Predictable. Our prediction?

2023 75

2023 Communication Contact Center Return on Investment 75

SurveySensum

NOVEMBER 5, 2024

6 Drivers Behind Nike NPS Score First of all, let’s get one thing clear – Achieving the kind of success Nike has is not a one-time thing, it requires innovation, consistency, and a collaborative culture where every team member shares the same vision. How Nike is maintaining such a high NPS score in this competitive market? Let’s find out!

NPS 52

NPS Loyalty Loyalty Programs Sports 52

Optimove

JANUARY 1, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway s : AI will enhance personalization, but human judgment ensures its meaningful. With that, 2023 became the year humans understood GenAIs capabilities. Now, use your best strategy and judgement.

2025 52

2025 Marketing Omnichannel Touchpoint 52

BirdEye

SEPTEMBER 1, 2023

He is passionate about innovation and spearheads collaboration between Google and the world’s leading organizations. With a passion for technological innovation, Boyd continues to be a driving force in the AI landscape, inspiring audiences with his insights into the transformative potential of AI.

2023 105

2023 Multi-Channel Books Events 105

InMoment XI

MARCH 25, 2024

According to Forrester, fewer than 10% of enterprises are advanced in their insights-driven capabilities. By equipping your organization with predictive analytics tools, you can gain rich insights into customer behavior, make data-driven decisions, and optimize business operations. What is Predictive Analytics?

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

BirdEye

APRIL 19, 2023

Best small business ideas for 2023 Now that you have an idea of how to start a small business, it’s time for the fun part, figuring out what business to start. You also have the freedom to be creative and innovate, creating powerful visuals that capture the attention of your client’s target audience.

2023 97

2023 Social Media Consulting Events 97

CX University

MAY 23, 2023

In this article, I will share key takeaways and insights from this conference. I highlighted how incorporating design principles can help organizations uncover valuable insights, identify pain points, and develop innovative solutions.

2023 52

2023 Insights Customer Centricity Presentation 52

Optimove

APRIL 6, 2023

To master CRM, that is, to get personalization, orchestration, retention, and optimization right at scale – marketers must adopt innovative technologies and new, more modern ways of working. The post Key Challenges CRM Marketers (Shouldn’t) Face in 2023 appeared first on Optimove. And still, many marketers continue to do it.

2023 98

2023 Marketing Telecommunications Insurance 98

Lithium

JUNE 27, 2023

What you can expect from this event: Get actionable techniques to drive community growth, member engagement and business impact Learn new ways and best practices to innovate with your community Discover Aurora, the next generation of community experience Check out these resources to get ahead!

2023 52

2023 Innovation Roadmap Events 52

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. It’s that time! Our aim has been to provide our team with far more visibility and actionability with respect to data, both internally (i.e., customer health).

2023 108

2023 Customer Journey Mapping Customer Journey Customer Success 108

BirdEye

MARCH 24, 2023

A sound strategy will allow you to identify, incubate, and execute new business development concepts that lead to innovation, new partnerships, and better relationships with new and existing customers. Answering their questions earns their trust, introduces them to your brand, and leads to more market insight for you.

2023 98

2023 Return on Investment Social Media Sales 98

Thematic

JANUARY 29, 2025

Collecting Customer Feedback In 2023, the world created, captured, and consumed a staggering 123 zettabytes of data —that’s like watching 250 million copies of every movie ever made. These are often rich sources of valuable insights. For more tips on maximizing insights, check out our guide on customer review analysis.

Feedback 62

Feedback Net Promoter Score Social Media 2028 62

InMoment XI

JULY 1, 2024

According to Forrester, fewer than 10% of enterprises are advanced in their insights-driven capabilities. By equipping your organization with predictive analytics tools, you can gain rich insights into customer behavior, make data-driven decisions, and optimize business operations. What is Predictive Analytics?

Social Media 195

Social Media Healthcare Retail Insights 195

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score Insights Customer Success NPS 81

ShepHyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Article 88

Article 2023 2028 Customer Service 88

BirdEye

APRIL 6, 2023

If you’re passionate about starting a new business in 2023, here’s a list of business opportunities to explore. The trick is to recognize the potential for innovation in an existing product rather than reinventing a new one. However, it requires a leap of faith, careful planning, and prudent decision-making traits to be your own boss.

2023 98

2023 Insurance Social Media Transportation 98

Strativity

JUNE 23, 2023

Award recipients are chosen by an international jury made up of 43 design experts from over 20 nations who score and award products based on the tenets of “good design and innovation.” The team set out to create something memorable, experiences that would resonate with our customers.

2023 52

2023 Innovation Connections Customer Centricity 52

SurveySparrow

NOVEMBER 24, 2023

Top 10 Must-Have Cyber Monday SaaS Deals Platform Discount Offered Validity Internxt 91% 13 Nov – 30 Nov 2023 Scalenut 60% Until Dec 1, 2023 Plerdy 50% 24 Nov – 1 Dec 2023 Snov.io With a focus on privacy and innovation, it’s your go-to platform for safeguarding data. Source: snov.io

2023 52

2023 Multi-Channel Books Customer Relationship Management 52

Thematic

FEBRUARY 3, 2025

Did you know that in 2023, the world created, captured, copied, and consumed 123 zettabytes of data? Hidden in this massive mountain of information are valuable insights that can alter how businesses, healthcare, and countless other industries operate. But how do you unearth these insights? Why does this matter?

E-support 62

E-support Social Media Net Promoter Score 2028 62

Interactions

OCTOBER 29, 2024

Gen AI offers enormous potential for efficiency, knowledge sharing, and analytical insight in the contact center. A few common use cases are emerging: Analysis and insights: Gen AI can help put data analytics into easily readable language, pulling out insights and suggested actions.

Contact Center 62

Contact Center 2025 Social Media 2023 62

TechSee

SEPTEMBER 28, 2023

In August 2023, we fielded a new study to answer this question. For deeper insights, see the full report. Over half of the survey participants said they would view a company using Generative AI in their service as “innovative.” And the results were surprising. Do people know what Generative AI is?

2023 124

2023 Download User Experience Innovation 124