InMoment XI
OCTOBER 17, 2024
Here is why asking the right feedback questions is crucial for your business: They provide relevant and targeted insights. High-quality questions with a clear purpose behind them can capture actionable insights from customers. They help collect actionable feedback to guide customer experience strategy.
InMoment XI
NOVEMBER 16, 2023
Elevating Customer Experience Through Strategic Productivity Insights In a recent workshop conducted at the XI Forum 2023 in London by industry experts Simon Fraser, VP, Insights and Consultancy at InMoment, and Simon Hedaux, Founder of Rethink Productivity , the focus was on enhancing productivity to drive experience improvement within businesses.
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InMoment XI
AUGUST 31, 2023
Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI. Explore the transformative potential of integrated signals, insights, and actions for your experience programme. Joining us means tapping into a wealth of expertise and insights that you simply can’t afford to miss.
InMoment XI
MARCH 18, 2024
That’s where InMoment steps in, offering a simplified pathway to success with our Integrated CX approach: Strongest Signals, Richer Insights, and Smarter Actions. Now that we’ve explored capturing Strongest Signals in our previous blog post , it’s time to dive into the heart of Integrated CX—unlocking the Richest Insights.
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Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders surveyed believe their companies make it easy for customers to resolve issues. Only 66% of customers agree.
Lumoa
SEPTEMBER 1, 2023
content Lumoa Product News for August 2023 Hey everyone! Actionable Insights just got better Insights are designed to help you get to the heart of your feedback, showing you trends and data points without you having to dig them out your self. The post Product News – August 2023 appeared first on Lumoa. Pretty neat!
InMoment XI
SEPTEMBER 27, 2023
Derek Eccleston, Director, XI Insights and Consultancy at InMoment Paul Smith, Global Marketing Director at NPSx by Bain & Company In the ever-evolving landscape of the UK insurance sector, understanding the pulse of customer perception and loyalty is paramount. As their 2023 insurance brand of the year.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. October 19th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST In the world of business, connecting the dots from experience to financial impact is an essential skill.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. How to apply 2023 technology trends to your company's current demands. Employee/employer relationship insights to increase engagement.
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The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus the phone amongst 18–35-year-olds—the first time online chat has eclipsed phone! JUST RELEASED!
Speaker: Donna Weber - Customer Onboarding Expert
Donna will share insights and practical tips to help you achieve your growth goals – this year and in the long-term.
Speaker: Dave Seaton, CEO of Seaton CX
When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth. 📆 November 30th, 2023 at 11:00am PST, 2:00pm EST, 7:00pm GMT Is Customer Journey Mapping a tired fad from 2013? Register today to save your seat!
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