InMoment XI
OCTOBER 10, 2024
Depending on the size of your social media management team, you may only be able to manage a certain number of accounts, so it is important to know which social channels to prioritize. 2023 Retail Trends Report. ( [link] ). The 2023 Sprout Social Index Report. ( [link] ). Accessed 9/24/2024. Accessed 9/27/2024. Sprout Social.
InMoment XI
OCTOBER 30, 2024
Importance of Customer Experience in Insurance A 2023 McKinsey survey of over 8,500 North American insurance customers suggests that CX initiatives are crucial to revenue growth and employee satisfaction. Personalization, multi-channel journeys, and customer convenience are key to improving CX in insurance.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
NOVEMBER 22, 2024
You can use InMoment’s social listening tool to track relevant keywords and conversations across your social media channels. Key features to look for include: Omnichannel Voice of the Customer (VoC): Your business will have incoming feedback from various sources, from surveys to social media channels. Sources Zendesk.
BirdEye
SEPTEMBER 6, 2023
Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. Table of contents Key Findings: How frequently do consumers shop locally? Does reputation affect consumer choices?
Optimove
DECEMBER 21, 2023
This post highlights Optimove 2023 surveys of more than 2,000 consumers. Source: 2023 Marketing Fatigue Survey ) Overall, 80% of online shoppers unsubscribe : 80% of consumers unsubscribed from retail brands in the preceding three months. Source: 2023 Survey of B2C Marketers).
Optimove
NOVEMBER 13, 2024
See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights’ latest Report provides a comprehensive analysis of consumer shopping behavior from the 2023 holiday season. Access the Full Report and Explore Customer-Led Marketing To delve deeper into the findings, download the report here.
InMoment XI
MARCH 18, 2024
By consolidating data from diverse channels, businesses can unlock a fuller understanding of customer preferences, pain points, and behaviours. InMoment empowers businesses to not only listen to customers across various channels but also make sense of their feedback with the utmost precision.
Expert insights. Personalized for you.
195 
Let's personalize your content