TechSee

APRIL 1, 2024

TechSee is off to a strong start in 2024, leveraging the latest AI advancements to significantly improve CX automation. AI-Automated Connectivity Pro Streamline device and service connection support with automated visual guides that lower service costs and shorten call times.

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2024 Customer Service Representative Contact Center Customer Satisfaction 124

Experience Investigators by 360Connext

AUGUST 6, 2024

David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David’s insights have been featured on thousands of media outlets around the world.

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2024 Entertainment Books Culture 300

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. If you’ve secured your spot – you are ready to connect!

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2024 Connections Download 2025 52

InMoment XI

NOVEMBER 12, 2024

With these customer expectations in mind, having a robust social media monitoring strategy that helps you stay connected with your customers has never been more important for maintaining a positive customer experience. This helps you stay connected with how consumers view your brand. 2024 HubSpot State of Service. ( [link] ).

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Social Media 2024 Metrics Brands 360

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

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TechSee

APRIL 1, 2024

TechSee is off to a strong start in 2024, leveraging the latest AI advancements to significantly improve CX automation. AI-Automated Connectivity Pro Streamline device and service connection support with automated visual guides that lower service costs and shorten call times.

2024 109

2024 Customer Service Representative Contact Center Customer Satisfaction 109

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. Attendees connected with industry peers, sharing their unique challenges and solutions and fostering a sense of community that feels both supportive and empowering. Learn more about Staircase AI. See you tomorrow!

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2024 Customer Success Connections Technology 52

Retently

OCTOBER 11, 2024

Medallia Agent Connect (former Stella Connect) 3. Helpdesk Integrations : Connect your Gorgias, Zendesk, Salesforce Service Cloud, Gladly or Kustomer instances to provide better context on customer interactions. Table of contents Key Takeaways: What is Customer Support Quality Assurance? Loris AI 4. MaestroQA 6.

Retail 153

Retail 2024 Customer Service Feedback 153

ShepHyken

NOVEMBER 11, 2024

One of the Big Retail CX Trends of 2024? Transforming Service into Experience: The Power of Personal Connection by Joseph Michelli (CustomerThink) Customer service is often defined by transactions that fulfill a stated need. The outcome was a customer’s newfound emotional connection that led to loyalty.

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Article 2024 Customer Service Magazine 69

Gainsight

NOVEMBER 14, 2024

They are adept at creating a space that is not only informative and helpful, but also fosters a sense of belonging and connection. He was able to expand and connect the Odido customer base by ensuring a smooth journey and offering self-service tools. The post Celebrating Our 2024 Pulse Europe GameChanger Award Winners!

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2024 Hospitality Innovation Customer Success 52

InMoment XI

OCTOBER 3, 2024

Personalization helps create a deeper connection with customers by showing that your organization cares about their individual needs and preferences. This makes customers feel more connected to your organization. This sense of belonging encourages guests to stay connected with your brand. Accessed 9/19/2024. Google Cloud.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. The post Totango recognized as CS leader in G2 Winter 2024 reports appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Not a Totango customer just yet?

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2024 Customer Centricity User Experience 2023 111

Experience Investigators by 360Connext

JULY 9, 2024

We unravel how customer success principles are reshaping B2C and B2B industries on this special CX Pulse Check edition of the Experience Action Podcast, with Jeannie Walters and special co-host David Sakamoto.

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2024 Fashion B2C Hotels 284

InMoment XI

NOVEMBER 5, 2024

The mapping platform has been growing in popularity amongst businesses ever since the launch of Apple Business Connect. Apple eventually followed suit by launching Apple Business Connect last year. The free tool allows businesses to manage their profiles and connect with customers directly on Apple Maps.

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2024 2026 Connections 2012 195

ShepHyken

OCTOBER 1, 2024

This is a celebration where every employee writes a personal compliment for a colleague, fostering a culture of appreciation and connection throughout the company. Connect with Shep on LinkedIn. Just a little something to say, “Thank you for doing a great job!” Friday is Kudos Day. Celebrate your employees all year.

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2024 Customer Service Workshop Customer Service Training 92

ShepHyken

AUGUST 4, 2024

How to Build a Customer Experience Strategy to Boost Your Marketing Campaign by BBP Media (BBP Media) Connecting with your customers can be done in many ways, with businesses investing a lot of time and money into it. Here are the top statistics and trends you should know about customer loyalty in 2024. In fact, £29.6

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2024 Article Customer Service Airlines 82

ShepHyken

JANUARY 3, 2024

What’s 2024 going to be like? Here are my top predictions for 2024. So, here are my top predictions for 2024. When you do, you’ll have a better 2024 – and so will your customers! Connect with Shep on LinkedIn. Happy New Year! I’ve taken five of my favorites from the list to share here in The Shepard Letter.

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2024 Customer Service Workshop Customer Service Training 100

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

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2024 Social Media 2023 Events 59

ShepHyken

MAY 5, 2024

8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible. My Comment: Let’s kick off this week’s Top Five roundup with 2024 customer service trends.

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2024 Article Customer Service Social Media 76

ShepHyken

JUNE 17, 2024

But with Gen Alpha just around the corner, Yasmin Burchill and Mike Wickham of Impression take a look at how best to connect with young consumers. This article has three simple tips on how to connect and attract young consumers. Customers want to create an emotional connection with a business. Connect with Shep on LinkedIn.

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2024 Article Magazine Customer Service 85

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. The economic potential of generative AI: The next productivity frontier Of all the customer service trends for 2024, the advent of Generative AI is likely to have the greatest impact.

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2024 Innovation Customer Service Omnichannel 86

ShepHyken

SEPTEMBER 30, 2024

My Comment: Tomorrow (October 1, 2024) is CX Day. The two are connected. Connect with Shep on LinkedIn. CX Day: Better Outcomes for Everyone by Lynn Hunsaker (CustomerThink) CX Day is a highlight of the year, celebrating customers, CX professionals, and CX outcomes. My Comment: Here’s a new formula for you to consider.

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2024 Article Customer Service Definition 82

CSM Magazine

OCTOBER 7, 2024

Technology is fast changing how businesses connect with customers in 2024. This not only boosts engagement but also creates a smoother experience that keeps customers connected and satisfied in today’s fast-paced world. And in 2024, accuracy is as important as efficiency. Adapt now to thrive.

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2024 Technology Customer Experience Apparel 52

ShepHyken

MAY 5, 2024

8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible. My Comment: Let’s kick off this week’s Top Five roundup with 2024 customer service trends.

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2024 Article Customer Service Social Media 66

Optimove

SEPTEMBER 17, 2024

From expert CRM Lightning Talks and key Panel Sessions to showcasing our Partner Ecosystem – we’re offering exclusive opportunities to enhance your strategies and connect with industry leaders. Partner Ecosystem – Visit Booth D120 to connect with our partners and learn how our unique integrations power their strategies.

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2024 Insights Marketing Download 64

Lithium

MARCH 5, 2024

Strategic Services Global Trend Round Up: 29th February 2024: Congrats everyone, we made it to March! Marketing Fresh Features Ep 3, January 2024 | Khoros Social Media Management: Check out these new social media software capabilities that make social publishing and engaging even easier. See what new capabilities are available now.

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2024 Social Media Roadmap Webinar 52

InMoment XI

OCTOBER 24, 2024

InMoment excels at offering a platform that connects customer data from every channel into one easily accessible location and offers consulting services from in-house industry experts. InMoment’s CX integrations allow you to connect your customer engagement platform with every software you are currently utilizing. Accessed 10/11/2024.

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Customer Engagement Engagement E Commerce Omnichannel 195

BirdEye

NOVEMBER 18, 2024

AI is quickly becoming essential for agencies that want to stay competitive and truly connect with their clients. In this blog post, we’re going to take a deep dive into the current state of AI for agencies in 2024. For a more detailed analysis, check out the full State of AI for Agencies in 2024 report.

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2024 Social Media Insights Customer Insights 52

Experience Investigators by 360Connext

JANUARY 30, 2024

Get ready to navigate the cutting-edge of customer experience (CX) with Jeannie Walters and special co-host Michelle Morris – Associate Director of CX Business Transformation at Verizon Connect. About Michelle Morris: Michelle Morris is the Associate Director of CX Transformation at Verizon Connect.

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2024 Government Customer Experience Professionals Contact Center 143

Gainsight

NOVEMBER 18, 2024

The power of the customer to drive growth for any B2B organization increases exponentially when they connect to a community of others. To understand why community is critical for growth, and how to implement the right strategies for your organization, we’ve got a new report, The State of Community 2024.

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2024 2025 Customer Retention B2B 52

Bill Quiseng

APRIL 4, 2024

I am honored to be nominated for the 2024 Industry Champion Awards from ContactCenterWorld.com – the Global Association for Contact Center & Customer Engagement Best Practices. This prestigious award is presented to industry professionals based on feedback from their connections who vote.

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2024 Contact Center Presentation Blog 60

ShepHyken

NOVEMBER 3, 2024

My Comment: KPMG has released a special report titled “2024-25 Global Customer Experience Excellence.” Connect with Shep on LinkedIn. You’ll have to share your email address to get it, but it’s an excellent report and worth it. You can read the press release here.

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Article 2024 Customer Service Loyalty Programs 69

ShepHyken

MAY 26, 2024

BONUSES Onalytica Insider: 2024 B2B Influencer Marketing Report by Onalytica (Onalytica) Discover the latest trends and strategies in B2B Influencer Marketing with our new 2024 report. My Comment: Here’s a great report from Onalytica in their 2024 B2B influencer Marketing Report. Connect with Shep on LinkedIn.

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2024 Net Promoter Score Article Customer Service 79

Gainsight

SEPTEMBER 12, 2024

Empowering Customers to Succeed on Their Own Pulse Europe 2024 is all about unleashing the power of the customer, just like this track. Don’t miss the latest on how AI can drive real-time insights , faster answers, and better digital programs to foster genuine human connections. The post Just Announced!

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2024 Chief Customer Officer Leadership Events 52

Gainsight

SEPTEMBER 12, 2024

Empowering Customers to Succeed on Their Own Pulse Europe 2024 is all about unleashing the power of the customer, just like this track. Don’t miss the latest on how AI can drive real-time insights , faster answers, and better digital programs to foster genuine human connections. The post Just Announced!

2024 52

2024 Chief Customer Officer Leadership Events 52

ShepHyken

SEPTEMBER 22, 2024

The emphasis on speed and efficiency, driven by Wall Street’s demands for short-term profit, has detracted from the personal connections that Starbucks was known for during its experiential boom. Connect with Shep on LinkedIn.

Article 82

Article 2024 Customer Service E Commerce 82

Lithium

APRIL 2, 2024

Khoros Academy: Early Access Program : If you are interested in joining our early access program to help give feedback and shape future content, please reach out to your Khoros Customer Success Manager by April 30, 2024. This change may impact the functionality of some features on our platform. Communities Community Aurora 24.2

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2024 Webinar Roadmap Events 52