InMoment XI

OCTOBER 25, 2024

These pages help you connect with diners in specific regions and address their concerns. InMoment’s review management platform helps you monitor and connect all your review data in the most accurate and reliable way possible. Accessed 10/21/2024. Accessed 10/21/2024. Accessed 10/21/2024. Accessed 10/21/2024.

Feedback 195

Feedback Management Social Media 2024 195

InMoment XI

NOVEMBER 5, 2024

The mapping platform has been growing in popularity amongst businesses ever since the launch of Apple Business Connect. Apple eventually followed suit by launching Apple Business Connect last year. The free tool allows businesses to manage their profiles and connect with customers directly on Apple Maps.

2024 195

2024 2026 Connections 2012 195

InMoment XI

OCTOBER 24, 2024

InMoment excels at offering a platform that connects customer data from every channel into one easily accessible location and offers consulting services from in-house industry experts. InMoment’s CX integrations allow you to connect your customer engagement platform with every software you are currently utilizing. Accessed 10/11/2024.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

InMoment XI

NOVEMBER 26, 2024

Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations. It visualizes the connections between the front-stage (customer-facing) and back-stage (internal processes). Must-know customer service statistics of 2024. ( [link] ).

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

NOVEMBER 7, 2024

Customer experience automation allows organizations to connect with customers in a relevant, timely, and personalized way without extra manual input. You want to ensure that interactions, whether from emails, SMS messages, chatbots, live support, or any other channel, are connected and tested before the user encounters them.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

InMoment XI

DECEMBER 3, 2024

InMoment offers an all-in-one customer experience platform that collects and connects data from various channels across the customer journey. 35 customer experience statistics to know for 2024 ( [link] ). Accessed 11/28/2024. Accessed 11/28/2024. Build a basic VoC program to start surveying customers for data collection.

Customer Experience 195

Customer Experience Competitive Advantage Customer Centricity 2024 195

InMoment XI

NOVEMBER 22, 2024

It works by collecting and connecting VoC data from everywhere so you don’t miss out on critical insights regarding customer behavior. InMoment helps you break free of silos by connecting experience data with CRM systems, ticketing platforms, or project management tools. 35 customer experience statistics to know for 2024 ( [link] ).

Feedback 195

Feedback Net Promoter Score Social Media NPS 195

ShepHyken

DECEMBER 9, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. CX Predictions for 2024: What Came True? Connect with Shep on LinkedIn.

2024 73

2024 Article 2025 Customer Service 73

ShepHyken

JANUARY 7, 2025

We have crossed over into the new year, and 2024 is now a history lesson. In 2024, I wrote 52 Shepard Letter articles and released 52 podcast episodes. Here is the best from 2024: Rip the Band-Aid Off Communication : Communication is a cornerstone of the customer experience. 1 episode of 2024. Thanks for listening!)

2024 79

2024 Article 2025 Workshop 79

InMoment XI

DECEMBER 18, 2024

Here are the key stages of a typical automation workflow: Data Collection and Integration The first step is to collect and connect customer data from various channels. It detects who or what is receiving the outgoing call and connects agents only when a human answers it. 39 Call Centre Statistics You Need to Know in 2024 ( [link] ).

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Additionally, Qualtrics offers strong integration capabilities, connecting with CRM systems, marketing platforms, and other business tools to streamline data collection and analysis.

2024 78

2024 Multi-Channel NPS Feedback 78

InMoment XI

NOVEMBER 13, 2024

A CX platform like InMoment can help by collecting and connecting every piece of valuable data in one place. InMoment simplifies this process by connecting customer signals from each relevant source into a single place for analysis. 65 Customer Retention Statistics You Need to Know in 2024 ( [link] ). Accessed 11/07/2024.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

eglobalis

JULY 31, 2024

By offering customers a more engaging and informative shopping experience, businesses can enhance satisfaction, build stronger emotional connections, and differentiate themselves in a competitive market. These technologies are particularly effective for product demonstrations, virtual tours, and immersive storytelling.

Customer Experience 425

Customer Experience Social Media 2024 B2B 425

ShepHyken

NOVEMBER 11, 2024

One of the Big Retail CX Trends of 2024? Transforming Service into Experience: The Power of Personal Connection by Joseph Michelli (CustomerThink) Customer service is often defined by transactions that fulfill a stated need. The outcome was a customer’s newfound emotional connection that led to loyalty.

2024 69

2024 Article Customer Service Magazine 69

ShepHyken

NOVEMBER 3, 2024

My Comment: KPMG has released a special report titled “2024-25 Global Customer Experience Excellence.” Connect with Shep on LinkedIn. You’ll have to share your email address to get it, but it’s an excellent report and worth it. You can read the press release here.

Article 69

Article 2024 Customer Service Loyalty Programs 69

ShepHyken

DECEMBER 22, 2024

BONUS Our Top Stories of 2024 by Rachael Trickey (Call Centre Helper) All year round, our team have worked with industry experts across the world to bring you articles filled with the latest insights into Customer Experience, Employee Experience and Technology but whats been your favourite so far? Connect with Shep on LinkedIn.

Article 76

Article 2024 2025 Customer Service 76

Experience Investigators by 360Connext

JULY 9, 2024

We unravel how customer success principles are reshaping B2C and B2B industries on this special CX Pulse Check edition of the Experience Action Podcast, with Jeannie Walters and special co-host David Sakamoto.

2024 284

2024 Fashion B2C Hotels 284

InMoment XI

DECEMBER 17, 2024

A customer experience platform helps you connect data from multiple sources to get a holistic view of how customers view their interactions with your organization. link] Accessed 12/17/2024. link] Accessed 12/17/2024. The most important of these tools is a customer experience platform. References McKinsey & Company.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

DECEMBER 6, 2024

Check-ins will help you to stay accountable to goals, and your vendor will be able to advise you on any challenges, as well as connect you with other CX professionals in your industry. 35 Outsourcing Statistics For 2024 | MyOutDesk. link] Accessed 12/6/2024. Thank you Your download will begin shortly.

Customer Experience 195

Customer Experience Reference 2024 Download 195

inQuba

NOVEMBER 19, 2024

inQuba Celebrates Success at the 2024 Assegai Awards with 4 Strategic Wins. inQuba proudly celebrates its success at the 2024 Assegai Awards, earning recognition across four prestigious categories. Integrated Campaign : Celebrating a seamless and empowering strategy that fostered meaningful connections across channels.

2024 52

2024 Insurance Innovation Customer Journey 52

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. Access 1/3/2024. Access 1/3/2024. Access 1/3/2024. Access 1/3/2024. References SmartKarrot. “75

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

Experience Investigators by 360Connext

AUGUST 6, 2024

David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses. David’s insights have been featured on thousands of media outlets around the world.

2024 310

2024 Entertainment Books Culture 310

InMoment XI

OCTOBER 30, 2024

This makes it crucial for companies to connect experience data from various sources. Accessed 10/17/2024. Accessed 10/17/2024. Accessed 10/17/2024. Accessed 10/17/2024. Here’s How Google, Amazon, Facebook and Apple are Targeting the Health Insurance Market ( [link] ). McKinsey & Company.

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

ShepHyken

OCTOBER 20, 2024

BONUS Why GenAI Is Key To Personalized Customer Experiences (And How Marketers Can Start Using It) by Ab Gaur (Forbes) In 2024, personalization is the marketing strategy. Connect with Shep on LinkedIn. If you want customers to return, give them a good experience they can rely on and trust.

Article 76

Article 2024 Customer Service 2025 76

ShepHyken

DECEMBER 1, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a business’s most crucial operations in 2024, customer service would probably be among the most important ones. Connect with Shep on LinkedIn. I have added my comments about each article and would like to hear what you think too.

2024 76

2024 Article Customer Service 2025 76

Gainsight

NOVEMBER 13, 2024

Welcome to the first day of Pulse Europe 2024 , Gainsight’s annual conference held at the beautiful RAI Amsterdam. Attendees connected with industry peers, sharing their unique challenges and solutions and fostering a sense of community that feels both supportive and empowering. Learn more about Staircase AI. See you tomorrow!

2024 52

2024 Customer Success Connections Technology 52

Experience Investigators by 360Connext

MARCH 26, 2024

Coresight Research) Meet New York’s Chief Customer Experience Officer (StateScoop) Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

2024 178

2024 Banking Advertising ROI 178

InMoment XI

OCTOBER 31, 2024

Average Time in Queue (ATQ) ATQ measures the average wait time customers experience before connecting with an agent. Percentage of Calls Blocked This KPI tracks the proportion of calls that fail to connect because the call center’s capacity is full. 39 Call Centre Statistics You Need to Know in 2024 ( [link] ).

Call Center 195

Call Center Metrics Contact Center Customer Service 195

ShepHyken

DECEMBER 29, 2024

Using Data, Technology and Creativity for Meaningful Customer Connections by Melanie Mingas (CX Network) Deloittes Perrine Masset explains how to creating meaningful customer connections with data and technology without stifling creativity My Comment: What happens when CX and marketing collide? Connect with Shep on LinkedIn.

Article 73

Article 2025 Customer Service 2024 73

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

ShepHyken

NOVEMBER 18, 2024

‘Good Experience Builds Loyalty’: Chewy’s CEO on Meeting Customer Demand by Robert Safian (Fast Company) As artificial intelligence transforms customer service and workplace tools, many companies still struggle to capture that elusive human connection. Connect with Shep on LinkedIn.

Article 73

Article Customer Service 2024 2025 73

InMoment XI

OCTOBER 17, 2024

Luke’s was able to connect customer feedback questionnaires to their CX platform for prompt issue resolution. Accessed 10/10/2024. Accessed 10/10/2024. One of the biggest challenges it faced was a delay in receiving feedback, which made it difficult to address patient concerns in a timely manner. References Zippia.

Feedback 195

Feedback Insights Customers Banking 195

ChurnZero

DECEMBER 19, 2024

We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! 2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers. Here’s who they are, and how they did it.

2024 52

2024 Customer Success ROI Innovation 52

ShepHyken

OCTOBER 27, 2024

Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Article 79

Article Customer Service Social Media 2024 79

Interactions

JANUARY 21, 2025

A modern approach to customer communications can help you transform crisis into connection, building customer trust and enhancing satisfaction. In Colorado, a 2024 electrical outage sparked widespread outrage after residents received only a few hours notice before losing power.

Connections 62

Connections Poor Customer Service 2009 Virtual Agent 62

Gainsight

NOVEMBER 14, 2024

They are adept at creating a space that is not only informative and helpful, but also fosters a sense of belonging and connection. He was able to expand and connect the Odido customer base by ensuring a smooth journey and offering self-service tools. The post Celebrating Our 2024 Pulse Europe GameChanger Award Winners!

2024 52

2024 Hospitality Innovation Customer Success 52

ShepHyken

OCTOBER 13, 2024

Connect with Shep on LinkedIn. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Article 69

Article 2025 Customer Service 2024 69