Experience Investigators by 360Connext

JUNE 4, 2024

Explore the ongoing challenges in accessibility awareness and the innovative role of AI in enhancing customer interactions. In another captivating segment, we highlight Starbucks’ operational hurdles and the focus on operational efficiency vs. customer experience.

2024 265

2024 Customer Centricity Culture Employee Experience 265

eglobalis

SEPTEMBER 19, 2024

In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. Empowered employees are key to bridging the gap between internal transformations and customer outcomes.

Customer Experience 299

Customer Experience Leadership Innovation Workshop 299

CX University

OCTOBER 31, 2024

CX University, a leader in Customer Experience (CX) training, is excited to announce the launch of its Customer Experience Specialist (CXS) program in Spanish, developed in collaboration with renowned CX expert Mauricio Alanís. CXU received the 2022 Impact Award from CXPA for its global influence on the practice of CX.

Net Promoter Score 97

Net Promoter Score Customer Experience 2022 2024 97

CSM Magazine

NOVEMBER 21, 2024

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. Earlier this year, TTEC was recognized as a Leader in Everest Group’s 2024 Customer Experience Management Services PEAK Matrix ® Assessment for the Americas. TTEC Holdings Inc.,

2024 52

2024 Roadmap Innovation Contact Center 52

Experience Investigators by 360Connext

AUGUST 6, 2024

Special Co-host David Avrin joins Jeannie Walters on Experience Action to highlight current events and innovations in customer experience (CX) and discuss their impact for CX leaders. What would our world look like if businesses prioritized protecting their service workers from abusive customers?

2024 310

2024 Entertainment Books Culture 310

Experience Investigators by 360Connext

MARCH 26, 2024

Coresight Research) Meet New York’s Chief Customer Experience Officer (StateScoop) Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

2024 178

2024 Banking Advertising ROI 178

ChurnZero

DECEMBER 19, 2024

They’re creative, data-driven, customer-centric, innovative, and impactful. Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. Our customers are much happier too, says Dustin.

2024 52

2024 Customer Success ROI Innovation 52

CSM Magazine

MARCH 11, 2025

With travelers demanding seamless journeys and memorable experiences, airports have risen to the challenge, setting new standards in customer satisfaction. The Airports Council International (ACI) World , in partnership with Amadeus, recently unveiled the 2024 ASQ Airport Experience Awards winners. What are the ASQ Awards?

2024 52

2024 Customer Experience Travel 2025 52

TechSee

MAY 21, 2019

That’s why emotion analytics represents a ‘secret weapon’ for any business looking to get ahead by getting inside the heads of their customers. CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019. A smile is worth a thousand words….

Innovation 137

Innovation Customer Experience Contact Center B2C 137

SurveySensum

OCTOBER 23, 2024

These companies are often known for their innovative and customer-centric approach, making way for the average NPS score of 61. With tried and trusted and innovative strategies, digital marketing agencies hold the reins here. Any issue with services or delays in issue resolution could lower customer satisfaction.

NPS 52

NPS 2024 E Commerce 2023 52

C3Centricity

DECEMBER 10, 2024

Each trend signals a shift in consumer priorities, urging brands to adopt innovative approaches to thrive. Why It Matters Livestream shopping is expected to reach $35 billion in US sales by 2024. Consumers seek brands that can make the digital experience feel human, immediate, and relevant.

2025 108

2025 Consumers Competitive Advantage 2024 108

CX University

DECEMBER 16, 2024

Golden Rule 4: Build Safety Scaffolds for Innovative CX Thinking. Individuals who fear punishment for their actions, especially when they might be wrong, often remain silent and stick to familiar routines rather than taking the risks necessary for innovation and growth. The operating margins for companies with engaged employees are 2.7

Customer Journey Mapping 52

Customer Journey Mapping 2024 Culture Innovation 52

CSM Magazine

APRIL 10, 2025

Guadalajara International Airport (GDL), Mexico, has earned the prestigious 2024 Airport Experience Award in the “Airport Service Quality” (ASQ) category from Airports Council International (ACI). Behind the Recognition What makes GDL a standout airport in the region?

2026 52

2026 Customer Service 2024 Travel 52

Experience Investigators by 360Connext

FEBRUARY 27, 2024

This episode takes you through the crucial balance of meeting customer needs while navigating the complexities of AI-driven markets. Join us for a conversation that will leave you with a richer understanding of the AI revolution in customer experience and ready to embrace the future of innovation and opportunity.

2024 143

2024 Leadership Customer Satisfaction Insights 143

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. I’m often asked to define customer centricity.

2024 73

2024 Article Customer Service Contact Center 73

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 195

Hospitality Call Center Retail NPS 195

ShepHyken

MARCH 18, 2024

2024 MarTech Predictions for a Better Customer Experience by MTC News Desk (MarTech Cube) Innovation is indeed the core of achievements, and 2024 became the symbol of the leap towards the discovery route, discovering the possibilities of the future of customer experience. The next step is loyal repeat business.

2024 88

2024 Article Customer Service Government 88

customer sure

JANUARY 20, 2025

Building Customer-Centric Cultures If 2024 was a year when the importance of customer experience gained ground, then 2025 is the year when people understand that its not something you can bolt on, or delegate to a separate team. Explore our Voice of the Customer best practices to foster a culture of customer obsession.

2025 62

2025 Net Promoter Score ROI Customer Centricity 62

ShepHyken

FEBRUARY 25, 2024

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. This has a nice description of how AI will make customer service better. Thank you, Replicant, for this honor!

2024 67

2024 Article Customer Service Average Handle Time 67

Experience Investigators by 360Connext

OCTOBER 8, 2024

He is the 3-time Wall Street Journal and USA Today bestselling author of ten books and is widely considered one of the most entertaining and original speakers on trends, innovation and marketing in the world. About Rohit Bhargava: Rohit Bhargava ( rohitbhargava.com/ ) is on a mission to inspire more non-obvious thinking in the world.

2024 143

2024 Magazine Entertainment Workshop 143

Experience Investigators by 360Connext

JANUARY 23, 2024

Never Stop Learning : The only constant is change, especially in customer preferences. As we step into the next chapter, let’s remember that customer experience is all about connection, innovation, and a whole lot of fun! Stay curious and open to new ideas. And there you have it! And YOU get to be a part of it.

Customer Experience 143

Customer Experience 2024 Omnichannel Customer Journey Mapping 143

InMoment XI

MARCH 27, 2024

Given these stats, it’s no surprise that sales-oriented corporations are taking a backseat to tech innovators, customer experience leaders, and automotive brands with a strong digital presence and great online reputation. On the other hand, 76% of consumers will stop doing business with you after just one bad experience.

Automotive 195

Automotive Management Social Media 2024 195

SurveySensum

SEPTEMBER 25, 2024

Did you know that in 2024, 88% of customers think customer service is more important than ever? US companies lose an astounding $75 billion annually due to poor customer service. It’s not a small figure, and it paints a picture of just how much customer service is valued regarding business outcomes.

Customer Centricity 52

Customer Centricity Customer Service 2024 Airlines 52

Thematic

APRIL 3, 2025

That’s not a small bump—it’s a massive leap driven by AI innovation, rising data volumes, and the push for real-time decision-making. As of 2024, over 98% of organizations worldwide use cloud services in some capacity, and public cloud service revenue is expected to surpass $526 billion. billion in 2024 to USD 136.7

Marketing 62

Marketing 2030 E Commerce Social Media 62

InMoment XI

MARCH 25, 2024

The right technology will provide valuable insights, summaries, trends, and statistics that can be applied to support data-driven decision-making and customer-centric innovations. Access 03/16/2024. References Forrester. Data Governance Unlocks The Impact Of Analytics: Data Strategy & Insights 2023” ( [link] ).

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

ShepHyken

MARCH 31, 2024

According to the authors, “While the private sector has found that keeping customers at the center of their operations improves their overall performance, similar realization is taking root in governments.” My Comment: What is customer science? Why stagnate when you can innovate?

Article 90

Article Customer Service 2024 Government 90

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

Magellan Solutions

MAY 20, 2024

To assist in the making of this important choice, we provide a comprehensive list with a guide to the top 20 best outbound call centers in the Philippines for 2024. These companies are being lauded for their expertise, innovative solutions, and unwavering commitment to excellence. Innovative solutions to improve customer engagement.

Call Center 52

Call Center 2024 Innovation E-support 52

Clarivate

MAY 24, 2022

These include SDG 3: Good health and well-being, SDG 4: Quality education, SDG 9: Industry, innovation and infrastructure, and SDG 12: Responsible consumption and production. Some of our bold, ambitious goals include achieving carbon neutrality by 2024 with our sights on achieving a net-zero future as members of the “Business Ambition for 1.5”

2021 98

2021 Government 2024 Innovation 98

Optimove

JANUARY 11, 2024

Hoyne’s expertise will help marketers establish deeper and more meaningful connections with their customer base, leveraging data analytics and customer engagement to challenge conventional business approaches. Attendees can expect powerful, actionable tips to implement in their organizations.

Connections 80

Connections 2024 Customer Centricity Events 80

West Monroe

MARCH 7, 2024

Listen to "Special Episode: Celebrating International Women’s Day 2024" on Spreaker. Featuring Why is customer centricity important? If you think about the 80/20 rule, if 80% of your revenue comes from 20% of your customers, how do you take care of the 80% of customers, right? Do you need digital to be innovative?

2024 52

2024 2023 Innovation ROI 52

CSM Magazine

OCTOBER 3, 2024

During Customer Service Week, companies can use technology to showcase innovative solutions that make interactions smoother and more efficient. This not only improves customer satisfaction but also empowers teams to deliver better service with the help of modern tools.

Customer Service 52

Customer Service 2024 Workshop Events 52

InMoment XI

JULY 1, 2024

Using AI and advanced machine learning techniques, predictive analytics tools can read through thousands of reviews, comments, and other forms of customer feedback in the time it would take a human to read through just a few. Access 03/16/2024. To see how what predictive analytics can do for your business, schedule a demo today!

Social Media 195

Social Media Healthcare Retail Insights 195

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024.

Marketing 69

Marketing 2024 Social Media Download 69

COPC

JANUARY 9, 2024

COPC: How does achieving COPC certification align with Mastercard’s broader goals around customer experience enhancement and operational efficiency? Lance Gruner: Looking ahead to 2024 and beyond, delivering best-in-class service efficiently remains a key objective.

Customer Experience 74

Customer Experience Net Promoter Score Customer Care Customer Centricity 74

SurveySensum

MARCH 20, 2024

With trends changing every day, customer expectations and needs are also evolving with the changing times, and if you fail to deliver the best to your customers then you will fall behind in this competitive marketplace. Now, understand the importance of creating a positive customer experience for your customers.

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

Horizon CX

APRIL 30, 2024

Cultural Shift: Transformation involves fostering a culture of innovation, collaboration, and continuous improvement, challenging ingrained habits and orthodoxies. Data-Driven Insights: CX professionals leverage data analytics and customer feedback to identify opportunities for improvement and innovation, informing strategic decision-making.

Customer Centricity 52

Customer Centricity Competitive Advantage Culture Customer Experience Professionals 52