SurveySensum

OCTOBER 31, 2024

Are you creating customer engagement in a digital world? What strategies are employed to build lasting relationships with your customers? If you want to discover the answers, then let’s dive deep into an important aspect of customer experience strategy – digital customer engagement. Let’s discover.

Customer Engagement 52

Customer Engagement Engagement 2024 Social Media 52

InMoment XI

NOVEMBER 14, 2024

CRM Integration Integrating social listening data with customer relationship management (CRM) software helps you build rich customer profiles. For example, a fashion retailer can leverage social media activity to identify its most valuable customers. Global social media statistics research summary May 2024 ( [link] ).

Social Media 195

Social Media Multi-Channel Metrics 2024 195

InMoment XI

JANUARY 9, 2024

75 Must-Know Customer Experience Statistics to Move Your Business Forward” ( [link] ). Access 1/3/2024. Access 1/3/2024. How B2B Companies are Adapting Customer Engagement Strategies During COVID” ( [link] ). Access 1/3/2024. Access 1/3/2024. References SmartKarrot. “75 TrustRadius. Korn Ferry.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

Braze

FEBRUARY 27, 2024

The 2024 edition of our Global Customer Engagement Review is now available, offering up-to-date insights about the customer engagement landscape.

2024 105

2024 Customer Engagement Engagement Customers 105

ChurnZero

DECEMBER 19, 2024

We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation.

2024 52

2024 Customer Success ROI Innovation 52

CSM Magazine

NOVEMBER 21, 2024

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. Earlier this year, TTEC was recognized as a Leader in Everest Group’s 2024 Customer Experience Management Services PEAK Matrix ® Assessment for the Americas. TTEC Holdings Inc.,

2024 52

2024 Roadmap Innovation Contact Center 52

InMoment XI

OCTOBER 17, 2024

The responses can help you better align your offerings with customer needs. Knowing how often customers engage with your product helps identify potentially loyal customers or those who may need more support to get the most out of your business. Accessed 10/10/2024. Customer Service Excellence 2023 ( [link] ).

Feedback 195

Feedback Insights Customers Banking 195

Gainsight

NOVEMBER 14, 2024

[Insert Photo from Awards] The Architect : Odido, Jason de Krijger The Architect Award recognizes the individual or team that has gone above and beyond to build a thriving customer community. The Architect is a visionary leader who understands the power of community to drive customer engagement, loyalty, and success. The impact?

2024 52

2024 Hospitality Innovation Customer Success 52

BirdEye

SEPTEMBER 20, 2024

With advanced analytics and automation, AI helps businesses simplify operations, better understand customer feedback, and respond effectively across different regions. At Birdeye View 2024 , Birdeye introduced several new generative AI products set to revolutionize business operations for local brands. Watch the free demo now.

2024 105

2024 Innovation Social Media Demo 105

Gainsight

OCTOBER 15, 2024

With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful. At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success.

2024 52

2024 Customer Success Sports Leadership 52

Braze

JULY 3, 2024

Explore the transformative trends in customer engagement for 2024, including AI-driven personalization, comprehensive data utilization, and integrated cross-channel strategies. Learn how these innovations are setting new standards in marketing and how your brand can leverage them to build stronger,…

2024 83

2024 Customer Engagement Engagement Innovation 83

InMoment XI

NOVEMBER 18, 2024

Behavioral Data Purchase history Browsing activity Engagement with content or promotions Behavioral data helps you identify patterns in how customers engage with products, websites, or marketing materials. It sheds light on preferred products, purchasing frequency, and typical customer journeys. Accessed 11/13/2024.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

Optimove

JANUARY 8, 2025

Take the next step with our CRM marketer evolution curve Download Now Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more In 2024, marketers zeroed in on CRM Marketing strategies that redefined customer engagement and set new industry standards.

2024 52

2024 Blog 2025 Download 52

Braze

MAY 16, 2024

Find out the top 2024 retail and eCommerce marketing trends to watch, according to the latest analysis from the fourth-annual Braze Global Customer Engagement Review.

2024 119

2024 Retail Marketing Customer Engagement 119

Braze

MARCH 6, 2024

We sat down with Nacho Fiore, CRM Automation Sr Manager at Rappi, to discuss the top three trends shaping customer engagement in 2024. Here’s what he had to say about taking advantage of AI to improve creativity and strategy, using data to its full potential, and how Rappi leverages messaging apps…

2024 97

2024 Customer Engagement Engagement Customers 97

InMoment XI

MAY 2, 2024

With these statistics in mind, it becomes clear that retail reputation management is one of the most important things you can do to improve customer acquisition, retention, and the overall retail customer experience. Positive reviews also serve as powerful testimonials that can attract new customers and enhance brand credibility.

Retail 195

Retail Customer Retention Management 2024 195

Optimove

FEBRUARY 23, 2025

And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing. At Optimove, our mission has always been clear : empower marketers to build deep, lasting relationships with their customers. But 2024 brought new possibilities.

2024 52

2024 Multi-Channel 2025 Financial 52

InMoment XI

OCTOBER 3, 2024

Maintain An Omnichannel Experience An omnichannel customer experience is key for guests in the hospitality industry. Customers engage with companies on an average of nine different channels, and they expect their experience to be consistent with each one. Accessed 9/19/2024. Accessed 9/19/2024. Accessed 9/19/2024.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

InMoment XI

OCTOBER 4, 2024

For instance, if a customer actively interacts with your brand during the last week of each month, your business could enhance its marketing efforts during this time for increased customer engagement. 35 customer experience statistics to know for 2024. ( [link] ). Accessed 9/25/2024. Accessed 9/25/2024.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

InMoment XI

OCTOBER 8, 2024

Implement Virtual Try-Ons Using augmented reality technology to allow customers to try products virtually will enhance their shopping experience. One retailer saw that when a customer engaged with AR technology, they had a conversion rate that was 90% higher than customers who did not engage with the same technology.

Customer Experience 195

Customer Experience 2024 Net Promoter Score Financial 195

Gainsight

NOVEMBER 18, 2024

Community offers customers a self-service hub and allows organizations to tap into the wisdom of the crowd, as peers collaboratively solve problems and discover new use cases and features. What this tells us is maturing and expanding community programs helps customer success teams ensure customer retention.

2024 40

2024 Customer Retention 2025 B2B 40

ShepHyken

NOVEMBER 14, 2024

Over 40% of businesses say AI reduces customer interactions needing live agents, shortens call durations, and cuts down after-call work time. Enhancing Customer Engagement with Agent Assist and Bots AI isn’t only improving internal processes; it’s also changing how businesses engage with customers.

Employee Experience 66

Employee Experience 2024 Contact Center Hospitality 66

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical.

Consumers 59

Consumers E Commerce Marketing 2024 59

ShepHyken

MAY 5, 2024

8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible. I was drawn to this article because of its title.

2024 77

2024 Article Customer Service Social Media 77

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. So, let us guide you through the best B2B NPS software options of 2024. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 101

NPS B2B 2024 Net Promoter Score 101

Optimove

OCTOBER 28, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Optimove: Recognized as the #1 Leading Visionary for Multichannel Marketing Hubs Optimove has been recognized as the leading Visionary in the 2024 Gartner Magic Quadrant for Multichannel Marketing Hubs (MMH).

2024 52

2024 Marketing Download 2012 52

BirdEye

FEBRUARY 15, 2024

This trend towards automation in collecting and responding to reviews indicates a shift in customer engagement strategies, emphasizing efficiency while balancing the need for personalization. The post State of online reviews 2024: Embracing automation for growth appeared first on Birdeye Customer Experience Management.

2024 111

2024 Automotive 2023 Healthcare 111

Retently

NOVEMBER 13, 2024

In 2024, this market is expected to be worth $5.71 trillion in 2024 , marking an 8.4% Why It Matters : With Walmart’s vast inventory, the addition of VFR technology helps customers navigate sizing challenges and make more confident purchasing decisions. But why are VFRs growing so quickly? Let’s break it down.

Retail 145

Retail Social Media Technology Brands 145

Gainsight

JANUARY 10, 2025

While our robot overlords arent taking our jobs anytime soon, the report found that AI is transitioning from a nice-to-have experiment to an essential driver of customer engagement and scalability. AI: From Experimentation to Essential For years, AI in Customer Success was experimental.

2025 52

2025 B2B 2024 Chief Customer Officer 52

ShepHyken

SEPTEMBER 8, 2024

48 Percent of Consumers Want to Speak to a Real Person in Customer Services by Direct Commerce Magazine (Direct Commerce Magazine) Twilio Inc., a customer engagement platform, has released new research emphasizing the critical role of effective listening in enhancing brand loyalty and customer satisfaction.

Article 86

Article 2024 Customer Service Magazine 86

Retently

AUGUST 15, 2024

This allows for deeper analysis of customer feedback, enabling businesses to identify trends, track progress over time, and make data-driven decisions. Improved Customer Engagement: Tools designed specifically for customer feedback tend to offer better user experiences, resulting in higher response rates and more meaningful data.

Retail 106

Retail 2024 Brands Feedback 106

ShepHyken

MARCH 18, 2024

2024 MarTech Predictions for a Better Customer Experience by MTC News Desk (MarTech Cube) Innovation is indeed the core of achievements, and 2024 became the symbol of the leap towards the discovery route, discovering the possibilities of the future of customer experience. The next step is loyal repeat business.

2024 86

2024 Article Customer Service Government 86

Zonka Feedback

MAY 23, 2024

In the current times, the landscape of business success is increasingly defined by how well you engage with your customers. Customer engagement is no longer just about transactions; it's about building lasting relationships that promote loyalty, drive repeat business, and turn customers into brand advocates.

Customer Engagement 59

Customer Engagement Engagement Metrics 2024 59

InMoment XI

AUGUST 13, 2024

For example, it can predict how changes in agent behavior, communication strategies, or customer engagement practices might impact customer satisfaction scores, sales conversion rates, or operational efficiency. link] Accessed 8/8/2024. link] Accessed 8/8/2024. link] Accessed 8/12/2024. PR Newsire.

Social Media 195

Social Media 2024 Return on Investment Contact Center 195

eGain Blogs

FEBRUARY 29, 2024

With Gen AI helping automate many tasks in the knowledge lifecycle management, KM has become white hot in 2024! And customer service is one of the sweet spots for Gen AI and KM innovation. Knowledge management was red hot last year as companies realized its importance in the new remote and hybrid work era.

2024 72

2024 Magazine 2022 Innovation 72

ShepHyken

MAY 5, 2024

8 customer service trends to know in 2024 by Martha Kendall (SproutSocial) Customer service trends in 2024 are all about meeting your customers where they are, personalizing your interactions and reaching a resolution as efficiently as possible. I was drawn to this article because of its title.

2024 66

2024 Article Customer Service Social Media 66

SurveySensum

MARCH 21, 2025

Pros: Limited survey visibility In-app survey Cons: Limited customization capabilities Customer Review * Source : G2 , Apr 03, 2024 Pricing Paid plans start at $99/month. AskNicely AskNicely is an NPS software built for service businesses and customer-facing teams, providing real-time feedback to improve customer interactions.

NPS 52

NPS 2024 2025 Demo 52