Gainsight

OCTOBER 15, 2024

With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful. At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success.

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2024 Customer Success Sports Leadership 52

Retently

NOVEMBER 13, 2024

A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. This is why Customer Experience has become the heart of online retail success. One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs).

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Retail Social Media Technology Brands 144

Braze

JULY 3, 2024

Explore the transformative trends in customer engagement for 2024, including AI-driven personalization, comprehensive data utilization, and integrated cross-channel strategies. Learn how these innovations are setting new standards in marketing and how your brand can leverage them to build stronger,…

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2024 Customer Engagement Engagement Innovation 83

Optimove

JANUARY 8, 2025

Take the next step with our CRM marketer evolution curve Download Now Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more In 2024, marketers zeroed in on CRM Marketing strategies that redefined customer engagement and set new industry standards.

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2024 Blog 2025 Download 52

Optimove

FEBRUARY 23, 2025

And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing. At Optimove, our mission has always been clear : empower marketers to build deep, lasting relationships with their customers. But 2024 brought new possibilities.

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Optimove

OCTOBER 28, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Optimove: Recognized as the #1 Leading Visionary for Multichannel Marketing Hubs Optimove has been recognized as the leading Visionary in the 2024 Gartner Magic Quadrant for Multichannel Marketing Hubs (MMH).

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2024 Marketing Download 2012 52

Interactions

OCTOBER 23, 2024

NVIDIA’s State of AI in Retail and CPG: 2024 Trends report analyzed 30 different AI use cases applicable to retail, while Gartner’s Generative AI Use-Case Comparison for Retail paper from July 2024 looked at 20 common use cases. There’s much common ground—especially around use cases in the contact center.

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Contact Center Retail 2024 Competitive Advantage 62

eGain Blogs

FEBRUARY 29, 2024

With Gen AI helping automate many tasks in the knowledge lifecycle management, KM has become white hot in 2024! And customer service is one of the sweet spots for Gen AI and KM innovation. Knowledge management was red hot last year as companies realized its importance in the new remote and hybrid work era.

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2024 Magazine 2022 Innovation 72

Interactions

NOVEMBER 22, 2024

Whether you’re focused on improving customer engagement or driving internal efficiencies, our hybrid approach combining AI with human expertise sets us apart. We have the technology, experience, and commitment to transform your business with innovative, human-centered solutions. Want to learn more? All rights reserved.

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Interaction Document Download 2024 62

CSM Magazine

DECEMBER 2, 2024

a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor , a global technology provider and specialist distributor.

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Sales Multi-Channel 2024 Workshop 52

ShepHyken

MARCH 18, 2024

2024 MarTech Predictions for a Better Customer Experience by MTC News Desk (MarTech Cube) Innovation is indeed the core of achievements, and 2024 became the symbol of the leap towards the discovery route, discovering the possibilities of the future of customer experience. The next step is loyal repeat business.

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2024 Article Customer Service Government 88

Optimove

AUGUST 15, 2024

The Forrester Wave : Email Marketing Service Providers, Q3 2024 How to treat every campaign like a marketing experiment Download Now >> Optimove believes this recognition means the following: It reinforced Optimove’s position as an Email marketing leader and serves as third-party validation for our offering.

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2024 Multi-Channel Marketing Download 64

ShepHyken

JANUARY 28, 2024

For certain customers, self-checkout still makes sense. Keep innovating and properly staff for the customer willing to use self-checkout and needs help. The research evaluates The Alexander Group Customer Experience Index (CXI) of over 160 organizations across seven industries. My take on this is not to give up.

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2024 Article Customer Service Customer Journey 73

BirdEye

JULY 22, 2024

What happens when you blend cutting-edge technology with a relentless focus on customer feedback? We’re thrilled to announce that Birdeye has made waves in G2 Crowd’s Summer 2024 Reports by securing the top spot and winning multiple awards in several categories. You get Birdeye.

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2024 Social Media Healthcare Innovation 59

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

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2024 Social Media 2023 Events 59

Blueshift

FEBRUARY 27, 2024

We are excited to officially announce the winners of the 2024 Omnies Awards. These awards celebrate marketing excellence in delivering personalized, customer experiences using data and AI. The winners were announced at our Engage conference, held today in San Francisco.

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2024 Customer Journey Innovation Customer Engagement 59

Uplight

JANUARY 22, 2024

After speaking, sponsoring, and connecting with industry colleagues at 11 events in 2023, Uplight is excited to announce its conference line up for the first quarter of 2024. We’ll be discussing AI’s role in customer engagement, how our strategic partnerships are helping accelerate the clean energy transformation, and more!

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2024 Innovation 2023 Events 59

SurveySensum

FEBRUARY 2, 2024

And to do that you need to track your customer engagement metrics , using a robust customer feedback tool. Because these metrics serve as the compass guiding your business toward understanding, measuring, and enhancing interactions with your customers. 5 Customer Engagement Metrics to Watch Out for in 2024 1.

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Metrics Customer Engagement 2024 Engagement 52

Comm100

FEBRUARY 12, 2025

Samfiru Tumarkin (ST) Lawyers Simplifying Workflows and Scaling Growth Samfiru Tumarkin Lawyers moved from LivePerson to Comm100 in 2024. Conclusion At Comm100, we dont just deliver software; we partner with organizations to fuel growth, innovation, and exceptional customer experiences.

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Connections Roadmap Demo 2024 52

Braze

JULY 25, 2024

As we gear up for Forge 2024, the excitement is building. Forge is a center for innovation, where industry leaders and experts come together to share their best strategies, collect new tips and tricks, make connections, and help shape the future of customer engagement. This year's event is set to…

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2024 Events Innovation Customer Engagement 59

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. that have not reinvented their business model, are still limping along, but with modest engagement.

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2024 Loyalty Marketing Loyalty Programs 59

InMoment XI

JULY 16, 2024

Personalized Customer Interactions Deepening the understanding of individual customer preferences and behaviors is key to personalizing communications and offers. Tailoring experiences based on current trends and insights enhances customer engagement and loyalty. References “Social Commerce Statistics.”

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Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

Personalized Customer Interactions Deepening the understanding of individual customer preferences and behaviors is key to personalizing communications and offers. Tailoring experiences based on current trends and insights enhances customer engagement and loyalty. References “Social Commerce Statistics.”

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Management Social Media Hotels Airlines 195

BirdEye

FEBRUARY 27, 2024

Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024. All market trends indicate that now is the right time to invest in innovative and proven car dealer advertising strategies to accelerate growth.

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Advertising 2024 Automotive Social Media 64

Magellan Solutions

MAY 20, 2024

To assist in the making of this important choice, we provide a comprehensive list with a guide to the top 20 best outbound call centers in the Philippines for 2024. These companies are being lauded for their expertise, innovative solutions, and unwavering commitment to excellence. Innovative solutions to improve customer engagement.

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Call Center 2024 Innovation E-support 52

West Monroe

SEPTEMBER 22, 2024

Just back from an electrifying week at Dreamforce 2024 , West Monroe is ready to turn the latest innovations into game-changing value for our clients. AI-first transformation: The spotlight on Agentforce AI-First Innovation stole the show, with Agentforce leading the charge.

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2024 Customer Experience Innovation Touchpoint 52

Inbenta

DECEMBER 28, 2024

How can financial institutions drive digital adoption and enhance customer engagement in an increasingly online world? In this insightful conversation, Ade Crossland, Digital Skills Leader at Nationwide Building Society, provides a behind-the-scenes look at their innovative approach.

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Demo Banking Multi-Channel Net Promoter Score 52

ShepHyken

JUNE 23, 2024

And in point number four, she reminds us that a great customer experience requires a great employee experience. 7 Ways Generative AI Can Drive Innovation in CX Strategies by Foundever (Foundever) Companies are continually searching for innovative ways to enhance their customer experience (CX) strategies.

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Article Customer Service 2024 Loyalty Programs 71

Optimove

MAY 20, 2024

Brands do not have direct access to their end-user customer data. Jabra, an audio equipment manufacturer, uses an innovative approach to post-purchase journeys that demonstrates the bridge to close this manufacturer-to-end-user data gap.

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Customer Engagement Engagement Net Promoter Score Download 52

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

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2024 E Commerce E-support Social Media 80

Gainsight

FEBRUARY 28, 2024

Online customer communities are the perfect self-service destination for everyone who uses your product to come together, solve problems, and share innovative solutions that your engineers may not have even thought of yet! The post Top 3 Use Cases for Customer Communities in 2024 appeared first on Gainsight Software.

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2024 Innovation Customer Success Customers 52

Gainsight

OCTOBER 15, 2024

With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful. At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success.

2024 52

2024 Customer Success Sports Leadership 52

West Monroe

DECEMBER 7, 2023

Utilities will face continued complexity and challenges in 2024, requiring them to think and plan differently. This report will cover five key areas where utilities should be focused in 2024. Download our 2024 Outlook. Download our 2024 Outlook. Read all 2024 Outlooks The common language across industries?

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Optimove

JANUARY 11, 2024

Hoyne’s expertise will help marketers establish deeper and more meaningful connections with their customer base, leveraging data analytics and customer engagement to challenge conventional business approaches. Attendees can expect powerful, actionable tips to implement in their organizations.

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Connections 2024 Customer Centricity Events 80

SurveySparrow

JANUARY 7, 2021

Whatever situation your customer faced, the value of providing a great customer experience hasn’t changed a bit for businesses. In fact, brands started to put more attention on improving their customer engagement. Customer Engagement in Pre-Covid World. So, what’s the wait?

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Customer Engagement Engagement Social Media Net Promoter Score 52

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024.

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Marketing 2024 Social Media Download 69

Optimove

JULY 24, 2024

Optimove’s CRM Marketing Platform delivered powerful results With Optimove and Meta integration, Scientific Games created innovative segments that fueled targeted advertising precision, customized messages that resonated with players, and impressive campaign results. billion in 2024 to $7.41 billion in 2017.

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Innovation 2029 Social Media Government 52