InMoment XI

OCTOBER 23, 2024

With the help of advanced text analytics, Chevron FCU was able to capture actionable insights from open-ended survey responses and online comments to improve its CX efforts. Metro Bank: The UK-based retail and commercial bank has successfully transformed its customer insight program. Start by capturing customer insights.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

NOVEMBER 13, 2024

For example, offering proactive customer support or loyalty rewards helps retain customers by showing them you care. It provides stronger customer insights. Patterns in churn data provide insight into customer satisfaction. It helps you understand different customer segments better.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs.

2024 195

2024 Social Media Innovation Document 195

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

ChurnZero

DECEMBER 19, 2024

We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation.

2024 52

2024 Customer Success ROI Innovation 52

BirdEye

SEPTEMBER 20, 2024

With advanced analytics and automation, AI helps businesses simplify operations, better understand customer feedback, and respond effectively across different regions. Birdeye is at the forefront of these advancements with tools like BirdAI, which harness the power of generative AI to automate responses and provide actionable insights.

2024 105

2024 Innovation Social Media Demo 105

Optimove

FEBRUARY 23, 2025

To the stakeholders of Optimove: Every year, I prioritize listening to leading marketersour customersbecause their concerns provide insights that help shape the future of marketing. And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing.

2024 52

2024 Multi-Channel 2025 Financial 52

Gainsight

FEBRUARY 21, 2025

Heres what that looks like in action: Instant access to customer insights: No more switching tabs or diving into dashboards. This is a major milestone for Gainsight, bringing AI-powered customer insights directly into workstreams, said Chuck Ganapathi, President and COO at Gainsight. Thats why AI adoption is taking off.

Customer Insights 59

Customer Insights Insights 2024 Sales 59

Totango

FEBRUARY 13, 2024

With TrustRadius’ 2024 Most Loved Award in hand, Totango is proud to showcase how it is at the forefront of providing data-driven customer insights, helping companies across the globe prevent churn, increase revenue growth, and boost team efficiency.

2024 112

2024 Customer Journey NPS Customer Success 112

Optimove

OCTOBER 28, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Optimove: Recognized as the #1 Leading Visionary for Multichannel Marketing Hubs Optimove has been recognized as the leading Visionary in the 2024 Gartner Magic Quadrant for Multichannel Marketing Hubs (MMH).

2024 52

2024 Marketing Download 2012 52

SurveySensum

MARCH 21, 2025

Available Suggested Read : Learn how to leverage HubSpot NPS integration with SurveySensum for better customer insights Integrate HubSpot and SurveySensum to track and analyze NPS data, maximizing the use of customer feedback and insights! Free Trial for HubSpot Integration? Integrate surveys into HubSpot emails.

NPS 52

NPS 2024 2025 Demo 52

Optimove

DECEMBER 19, 2024

The Big Picture Retailers leveraging Optimoves Customer-Led Marketing platform achieved unparalleled success during Black Friday and Cyber Monday 2024. By exceeding expectations and leveraging customer insights, brands can build relationships that extend far beyond the holiday season.

Retail 59

Retail 2024 Download Lifetime Customer 59

Retently

AUGUST 15, 2024

Additionally, the platform includes features like follow-up workflow automation, theme analysis, and simple reporting tools to help businesses identify trends and act on customer insights. What challenges have you faced in improving customer satisfaction, and how have you overcome them?

Retail 106

Retail 2024 Brands Feedback 106

InMoment XI

OCTOBER 9, 2024

Tools like InMoment’s Survey Builder enable customized survey design to help you capture customer insights easily and quickly while reducing survey fatigue. Ask your customers relevant and impactful questions. 35 customer experience statistics to know for 2024. ( [link] ). Accessed 10/01/2024.

Feedback 195

Feedback Social Media B2C 2024 195

Gainsight

JANUARY 10, 2025

AI: From Experimentation to Essential For years, AI in Customer Success was experimental. However, the 2024 CS Index revealed that AI has become essential. Heres how AI is transforming the field: Early Warning Systems: AI enables teams to predict churn months in advance, providing the time and insights needed to intervene effectively.

2025 52

2025 B2B 2024 Chief Customer Officer 52

InMoment XI

AUGUST 13, 2024

They work closely with businesses to understand their unique challenges, goals, and operational context, and then provide customized insights and recommendations. MIT Technology Review Insights: How Global Companies Are Winning at AI Deployment. link] Accessed 8/8/2024. link] Accessed 8/8/2024. PR Newsire.

Social Media 195

Social Media 2024 Return on Investment Contact Center 195

InMoment XI

SEPTEMBER 19, 2024

Below are some real-world examples of companies that excel at delivering exceptional customer experiences from the first interaction to post-purchase support. Metro Bank Metro Bank worked to improve the end-to-end customer experience by restructuring its customer insights program. link] Accessed 9/9/2024.

Customer Experience 195

Customer Experience Customer Journey Mapping Social Media 2024 195

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

2024 59

2024 Social Media 2023 Events 59

ShepHyken

SEPTEMBER 22, 2024

My Comment: This “bonus” article recaps some ideas from the thought leaders and influencers (myself included) who participated in Sprinklr’s CX-Wise 2024 last week. The focus is, as the title implies, AI and how it empowers front-liners, provides customer insights, and is driving the future of CX.

Article 83

Article 2024 Customer Service E Commerce 83

InMoment XI

MAY 30, 2024

By utilizing text analysis software, your business can be more efficient and realize benefits such as increased customer insights, improved operational efficiency, and others. Benefits of Text Analysis Software Incorporating text analysis software into your business operations can offer a multitude of advantages.

Social Media 195

Social Media 2024 Document Insights 195

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. One realm set for a profound AI makeover is customer market research—a topic worth diving into since it’s likely on many of your radars too.

2024 78

2024 Innovation Workshop Consulting 78

Thematic

APRIL 3, 2025

As of 2024, over 98% of organizations worldwide use cloud services in some capacity, and public cloud service revenue is expected to surpass $526 billion. billion in 2024 to USD 136.7 Businesses can extract valuable insights, improve customer interactions, and enhance user experiences by analyzing spoken language.

Marketing 62

Marketing 2030 E Commerce Social Media 62

Retently

AUGUST 12, 2024

Understanding the Difference: Product Reviews vs. NPS Surveys Review and NPS tools both provide valuable customer insights, but they serve different purposes and offer distinct advantages. Review tools are primarily designed to capture customer feedback after a purchase.

NPS 79

NPS Retail 2024 Net Promoter Score 79

Beyond Philosophy

DECEMBER 21, 2023

To summarize, most people think AI will be a great enhancement to the market research industry, and no one group has a majority opinion on what that means for customer insight or market research jobs. So, does anyone know where the area of customer insights going?

2024 88

2024 Customer Centricity Customer Insights Workshop 88

CSM Magazine

NOVEMBER 1, 2023

With new technologies, increased competition, and higher customer expectation, the ability to deliver exceptional CX continues to be a challenge – so sitting still isn’t an option. Innovation will be front and centre The importance of CX innovation will also take centre stage at Disrupt 2024.

2024 52

2024 Customer Experience Competitive Advantage Events 52

Optimove

NOVEMBER 26, 2024

In fact, according to the Optimove Insights Report on Consumer Shopping Intentions for Holiday 2024, email is the preferred channel selected by 59% of respondents. However, customers today interact with brands across multiple channels, including SMS, in-app messaging, social media, and direct mail.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

InMoment XI

FEBRUARY 5, 2024

This can be a powerful motivator for potential customers who are considering a purchase or service. Customer Insights: Reviews offer businesses insights to the emotions and experiences of their customers. Online Review Statistics: The Definitive List (2024 Data) ( [link] ). References Luisa Zhou.

Competitive Advantage 195

Competitive Advantage 2024 Consumers Feedback 195

InMoment XI

JULY 16, 2024

Competitive Disadvantage Competitors who effectively leverage social media and reviews often enjoy enhanced customer loyalty and trust. They can engage with their audience, respond to feedback, and make informed improvements based on customer insights. ” Porch Group Media, ( [link] ) Accessed 7 May 2024.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

Competitive Disadvantage Competitors who effectively leverage social media and reviews often enjoy enhanced customer loyalty and trust. They can engage with their audience, respond to feedback, and make informed improvements based on customer insights. ” Porch Group Media, ( [link] ) Accessed 7 May 2024.

Management 195

Management Social Media Hotels Airlines 195

Alida

JANUARY 11, 2024

Your insights program is humming along like a precision engine. Leadership recognizes your team for saving money, improving customer satisfaction, and helping to set the company’s direction. Imagine yourself at this time next year. New products are exceeding their targets after being shaped and named by studies you ran.

2024 130

2024 Innovation Leadership Customer Satisfaction 130

Forrester's Customer Insights

MARCH 28, 2024

Yet a vast majority of these skeptics will use (and love) genAI during 2024, whether they know it or not. As is often the case with poorly understood tech that promises to change the world, consumers worry about its ethics and human impact. Like it or not, know it or not, genAI will seep into […]

2024 67

2024 Consumers B2C B2B 67

SurveySensum

DECEMBER 24, 2024

Source: G2 review, Oct 08, 2024 2. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Sep 01, 2024 4. Source: G2 review, Oct 02, 2024 5. Source: G2 review, Oct 02, 2024 5. Customize your reports with text areas, data cross-tabulations, and pivot tables. All designs are possible.

2025 52

2025 Multi-Channel 2024 NPS 52

Forrester's Customer Insights

AUGUST 1, 2024

Modern Application Development Services Defined Clients want more autonomy to better control their own innovation and development capabilities to build modern and up-to-date custom applications.

2024 61

2024 Innovation Technology Government 61

SurveySparrow

MARCH 1, 2024

7 Best Sentiment Analysis Tools in 2024 Following are the tools that offer tools for sentiment analysis for its users. SurveySparrow Software Type : Customer Feedback & Support Software Starting Price : $19 per month SurveySparrow is a top online survey tool that helps businesses attain useful, extensive customer insights.

2024 59

2024 Social Media Feedback NPS 59

ChurnZero

MARCH 14, 2025

These adages have been around for years now, so it really should come as no surprise that as customer success teams have shifted away from customer satisfaction and towards driving growth, more and more CS teams are rolling up to the CRO (chief revenue officer). 1: CS provides valuable customer insights.

Customer Success 52

Customer Success 2024 Sales Customers 52

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. List of the Top 9 Market Research Tools and Software in 2024 1.

2024 52

2024 Marketing NPS Demo 52

Forrester's Customer Insights

OCTOBER 25, 2023

In 2024, we expect that CX leaders will continue to navigate variable footing, in some cases finding themselves caught in the crossfire between new tech and old policies. Prepare yourself for the new year with a preview of our 2024 predictions.

2024 59

2024 Customer Experience Customers 59