InMoment XI

OCTOBER 23, 2024

Customer experience in banking refers to the thoughts, opinions, and feelings customers have about every interaction with your financial institution. From visiting your physical branch to paying an electricity bill through your app, each interaction with a touchpoint contributes to a customer’s perception of your business.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

NOVEMBER 13, 2024

Here are the key steps for using data analysis to predict churn: Collect and Prepare Data Select and Train a Model Analyze Predictive Patterns Take Proactive Action Collect and Prepare Data Consider diverse data sources that capture customer interactions and behaviors. This will help identify common attributes among churned customers.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs.

2024 195

2024 Social Media Innovation Document 195

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

ChurnZero

DECEMBER 19, 2024

We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation.

2024 52

2024 Customer Success ROI Innovation 52

BirdEye

SEPTEMBER 20, 2024

With advanced analytics and automation, AI helps businesses simplify operations, better understand customer feedback, and respond effectively across different regions. Birdeye is at the forefront of these advancements with tools like BirdAI, which harness the power of generative AI to automate responses and provide actionable insights.

2024 105

2024 Innovation Social Media Demo 105

Optimove

FEBRUARY 23, 2025

To the stakeholders of Optimove: Every year, I prioritize listening to leading marketersour customersbecause their concerns provide insights that help shape the future of marketing. And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing.

2024 52

2024 Multi-Channel 2025 Financial 52

InMoment XI

AUGUST 13, 2024

This includes phone calls, emails, chat messages, and social media interactions. This software can extract valuable insights from these conversations by leveraging natural language processing (NLP) and machine learning algorithms. This leads to increased customer satisfaction, loyalty, and a more positive brand reputation.

Social Media 195

Social Media 2024 Return on Investment Contact Center 195

InMoment XI

OCTOBER 9, 2024

Tools like InMoment’s Survey Builder enable customized survey design to help you capture customer insights easily and quickly while reducing survey fatigue. Ask your customers relevant and impactful questions. Leverage interactions with customers via live chat. Measure your CX performance.

Feedback 195

Feedback Social Media B2C 2024 195

InMoment XI

SEPTEMBER 19, 2024

The end-to-end customer experience, however, is how the customer feels about each of those touchpoints. It takes a broader view, emphasizing not just the sequence of interactions but the quality, consistency, and emotional impact of those interactions. link] Accessed 9/9/2024. link] Accessed 9/9/2024.

Customer Experience 195

Customer Experience Customer Journey Mapping Social Media 2024 195

InMoment XI

MAY 30, 2024

By utilizing text analysis software, your business can be more efficient and realize benefits such as increased customer insights, improved operational efficiency, and others. These platforms often feature drag-and-drop interfaces, prebuilt templates, and interactive dashboards, making them accessible to just about anyone.

Social Media 195

Social Media 2024 Document Insights 195

Gainsight

JANUARY 10, 2025

AI: From Experimentation to Essential For years, AI in Customer Success was experimental. However, the 2024 CS Index revealed that AI has become essential. Heres how AI is transforming the field: Early Warning Systems: AI enables teams to predict churn months in advance, providing the time and insights needed to intervene effectively.

2025 52

2025 B2B Chief Customer Officer 2024 52

Retently

AUGUST 15, 2024

That’s when you reach out to customer support, hoping for a quick fix. Now, think about how you’d feel if, after that interaction, the store reached out to ask about your experience and actually used your feedback to make things better. That’s what Customer Satisfaction Score (CSAT) is all about. Frustrating, right?

Retail 106

Retail 2024 Brands Feedback 106

SurveySensum

MARCH 21, 2025

Available Suggested Read : Learn how to leverage HubSpot NPS integration with SurveySensum for better customer insights Integrate HubSpot and SurveySensum to track and analyze NPS data, maximizing the use of customer feedback and insights! Free Trial for HubSpot Integration? Free Trial for HubSpot Integration?

NPS 52

NPS 2024 2025 Demo 52

InMoment XI

JULY 16, 2024

Predictive analytics tools like IBM Watson and Google Analytics can provide these capabilities, allowing businesses to stay ahead of customer expectations and maintain a positive reputation. Tailoring experiences based on current trends and insights enhances customer engagement and loyalty.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

Predictive analytics tools like IBM Watson and Google Analytics can provide these capabilities, allowing businesses to stay ahead of customer expectations and maintain a positive reputation. Tailoring experiences based on current trends and insights enhances customer engagement and loyalty.

Management 195

Management Social Media Hotels Airlines 195

BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

2024 59

2024 Social Media 2023 Events 59

Thematic

APRIL 3, 2025

By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. Because customers are tired of slow responses, generic replies, and unresolved issues. billion in 2024 to USD 136.7 billion in 2024, is expected to reach USD 54.54 This shift isn’t slowing down.

Marketing 62

Marketing 2030 E Commerce Social Media 62

Retently

AUGUST 12, 2024

Understanding the Difference: Product Reviews vs. NPS Surveys Review and NPS tools both provide valuable customer insights, but they serve different purposes and offer distinct advantages. Review tools are primarily designed to capture customer feedback after a purchase.

NPS 79

NPS Retail 2024 Net Promoter Score 79

InMoment XI

JANUARY 4, 2024

In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience? At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement.

Retail 195

Retail Customer Experience Social Media NPS 195

Optimove

NOVEMBER 26, 2024

In fact, according to the Optimove Insights Report on Consumer Shopping Intentions for Holiday 2024, email is the preferred channel selected by 59% of respondents. However, customers today interact with brands across multiple channels, including SMS, in-app messaging, social media, and direct mail.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

CSM Magazine

NOVEMBER 1, 2023

With new technologies, increased competition, and higher customer expectation, the ability to deliver exceptional CX continues to be a challenge – so sitting still isn’t an option. For me, one of the standout sessions is set to be the interactive panel, “Creating Brilliant CX For Every Person, Everywhere, Every Time.”

2024 52

2024 Customer Experience Competitive Advantage Events 52

SurveySensum

DECEMBER 24, 2024

Source: G2 review, Oct 08, 2024 2. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Sep 01, 2024 4. Source: G2 review, Oct 02, 2024 5. Source: G2 review, Oct 02, 2024 5. It provides intuitive UI/UX and many interactive mediums to engage the audience. The data collection part is fun.

2025 52

2025 Multi-Channel 2024 NPS 52

Gainsight

JANUARY 8, 2025

Different Tools for Different Jobs Using a MAP to manage post-sale customer communications is like using the back of a screwdriver to hammer a nail: it might work, but its inefficient and could be prone to errors because of a lack of in-depth customer data. They excel at managing pre-sales interactions.

Net Promoter Score 52

Net Promoter Score Customer Journey Mapping Customer Journey 2024 52

SurveySparrow

MARCH 1, 2024

7 Best Sentiment Analysis Tools in 2024 Following are the tools that offer tools for sentiment analysis for its users. SurveySparrow Software Type : Customer Feedback & Support Software Starting Price : $19 per month SurveySparrow is a top online survey tool that helps businesses attain useful, extensive customer insights.

2024 59

2024 Social Media Feedback NPS 59

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.

2021 124

2021 Customer Experience E-support Omnichannel 124

SurveySensum

DECEMBER 30, 2024

Source: G2 , CustomerGauge Review, Sep 11, 2024 2. ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

SurveySparrow

FEBRUARY 22, 2024

These features enable you to collect and manage customer feedback. It can be through surveys, reviews, or direct support interactions. By analyzing this feedback, you can identify areas for improvement, address customer concerns proactively, and make changes that enhance the customer experience. Which should you take?

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

SurveySensum

MARCH 20, 2024

Now, understand the importance of creating a positive customer experience for your customers. Well, Customer Experience Management is the solution! It includes a variety of factors like customer service interactions and surveys for personalization and user journey optimization. And how to facilitate this?

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

Gainsight

JULY 8, 2024

Gainsight’s Human-First AI Solutions Denise Stokowski, Gainsight’s SVP of Product Management says it best: “Despite its technological roots, AI is a path to more human-centric interactions. Don’t forget to check out the full report, The State of AI in Customer Success 2024.

2024 52

2024 Customer Success Metrics ROI 52

SurveySensum

JUNE 4, 2024

Typeform Typeform is an online platform that allows users to create interactive, engaging forms, surveys, quizzes, and more. GWI GWI, formerly known as GlobalWebIndex, is a market research and audience insights company that provides data on consumer behavior, attitudes, and demographics. G2 Review : 4.4/5

2024 52

2024 Marketing E Commerce E-support 52

SurveySparrow

MAY 3, 2024

And when integrated with survey tools, it can offer a comprehensive view of customer interactions. Trigger Surveys Based on Salesforce Events Let’s say you want to automate a satisfaction survey after customer interaction with the support team. But what if you combine them together? to help you find the right one.

2024 52

2024 Demo Events Feedback 52

Forrester's Customer Insights

OCTOBER 31, 2024

As part of our annual Customer Experience Benchmark Survey, we surveyed 98,363 consumers in the United States and 43,324 Canadian consumers, and asked about their likelihood to recommend brands they interacted with in the past 12 months, as a […]

Net Promoter Score 26

Net Promoter Score NPS 2024 Consumers 26

Optimove

DECEMBER 28, 2023

But marketers face a big challenge: cutting through the influx of noise to deliver hyper-personalized content that reaches customers in real-time and enhances — rather than disrupts — their digital experience. To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024.

Marketing 69

Marketing 2024 Social Media Download 69

Happy or Not

OCTOBER 1, 2024

As a company that values delivering exceptional customer experience (CX), we couldn’t think of a better day than today to celebrate by launching our first-of-its-kind retail report , Retail’s Biggest CX Trends in 2024. Download the full report here: Retail’s Biggest CX Trends in 2024 Report.

2024 36

2024 Retail Apparel Download 36

Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. Businesses need text analytics done right to extract valuable insights that they can use for effective decision-making. These steps ensure that businesses extract actionable, high-impact insights from unstructured text data.

Social Media 62

Social Media E-support Feedback Insights 62

SurveySparrow

FEBRUARY 18, 2024

Real-Time Reporting & Analytics: Gain instant insights into survey responses with interactive dashboards and detailed reports, allowing you to track trends and make informed decisions in real time. Pros of SurveySparrow User-friendly interface Customization options Affordable pricing Rating G2 4.4/5 5 Capterra 4.4/5

2024 52

2024 Multi-Channel E Commerce Tourism 52