InMoment XI

NOVEMBER 7, 2024

Did you know that 92% of customer relationship management (CRM) leaders say AI and automation have improved customer service response times? Setting up automated journeys, such as welcome emails and post-purchase follow-ups, helps increase engagement and build stronger customer relationships. Accessed 10/29/2024.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

InMoment XI

DECEMBER 3, 2024

For example, tracking NPS to determine the success of recent loyalty efforts. For example, training employees to adopt a customer-centric approach and rewarding their work to motivate them. Organizations that evolve to higher stages of maturity are more likely to retain customers, convert leads, and increase their market share.

Customer Experience 195

Customer Experience Competitive Advantage Customer Centricity 2024 195

InMoment XI

OCTOBER 23, 2024

With many customers considering switching banks, a positive customer experience can be the deciding factor in retaining them. Consistently providing exceptional service can strengthen loyalty and reduce the likelihood of customers looking elsewhere. Encourage long-term relationships with rewards and initiatives.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

OCTOBER 30, 2024

Importance of Customer Experience in Insurance A 2023 McKinsey survey of over 8,500 North American insurance customers suggests that CX initiatives are crucial to revenue growth and employee satisfaction. A positive customer experience fosters trust and satisfaction. Omnichannel interactions are gaining relevance.

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

InMoment XI

NOVEMBER 13, 2024

High-value customers might benefit from loyalty rewards or exclusive access to new features. These steps will help make customers feel valued and appreciated. Acting on churn predictions highlights your commitment to customer satisfaction. It improves customer relationships. Accessed 11/07/2024.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

InMoment XI

NOVEMBER 4, 2024

It’s essential for businesses to understand the FTC’s guidelines and why adhering to them is not only a legal obligation but also a pathway to building sustainable trust and customer loyalty. Violating customer trust can take years to recover from, if at all.

Social Media 195

Social Media 2024 Financial Consumers 195

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. For good reason: delivering great customer experience (CX) leads to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. Customer relationships.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

InMoment XI

OCTOBER 17, 2024

Knowing the right questions to ask can positively impact your customer relationships, but designing good questionnaires is certainly a challenge. With the help of InMoment’s AI-Powered Active Listening , you can leverage the power of award-winning generative AI to intelligently listen and respond to customers in real-time.

Feedback 195

Feedback Insights Customers Banking 195

InMoment XI

NOVEMBER 14, 2024

CRM Integration Integrating social listening data with customer relationship management (CRM) software helps you build rich customer profiles. For example, a fashion retailer can leverage social media activity to identify its most valuable customers. Global social media statistics research summary May 2024 ( [link] ).

Social Media 195

Social Media Multi-Channel Metrics 2024 195

InMoment XI

OCTOBER 3, 2024

Customer retention is your organization’s ability to keep your existing customers coming back to you over a set period. This is a key indicator of your organization’s customer loyalty and success in building lasting customer relationships. Why is Customer Retention Important?

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

ShepHyken

DECEMBER 16, 2024

Qualtrics fourth annual Consumer Experience Trends report reveals the stakes: despite fewer negative interactions, consumers are quicker to cut spending after bad experiences, while trust, loyalty, and satisfaction have all fallen over the last year. Custom Studio (Inc. Not doing so is a risk to the long-term survival of your company!

Article 62

Article Customer Service Loyalty Programs 2024 62

InMoment XI

OCTOBER 4, 2024

Managing this experience through a customer-centric approach can help businesses strengthen their customer relationships for long-term success. What is Customer Experience Management? To grasp customer experience management, it’s essential to first understand customer experience itself.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

ShepHyken

NOVEMBER 25, 2024

by Joao Pereira (European Customer Experience Organization) The Star Wars saga transcends its status as a beloved space opera, emerging as a rich source of insights and lessons that businesses can leverage to enhance customer experience. My Comment: There has never been a better time to understand your customer’s buying behavior.

Article 71

Article 2025 Customer Service 2024 71

InMoment XI

SEPTEMBER 17, 2024

As a matter of fact, 56% of customer service leaders said they plan to invest more into their customer journey, which would be a first-time investment for 45% of them. These investments highlight how crucial the customer journey is to a great customer experience and creating lifelong customer relationships.

Customer Journey 195

Customer Journey Customer Journey Mapping Net Promoter Score 2024 195

CSM Magazine

MARCH 12, 2025

Indeed, it was reported recently that in 2024, the United States experienced 3,232 product recalls across five key industries, marking the second-highest annual total in the past six years. Ultimately, customer service is not just a support function during a recallit is a strategic asset.

Loyalty 52

Loyalty Brands Social Media 2025 52

Optimove

NOVEMBER 18, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove’s recognition in The Forrester Wave : Cross-Channel Marketing Hubs, Q4 2024 highlights its strength as a solution for digital-first marketers who need a customer-led, orchestration-oriented marketing tool.

2024 59

2024 E Commerce Marketing E-support 59

Optimove

JANUARY 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: If marketers can convert one-time fashion and beauty customers into multi-time customers, this will increase lifetime customer value. return to repurchase within three monthstarget this window to boost loyalty.

Fashion 59

Fashion E Commerce Omnichannel Loyalty Programs 59

InMoment XI

JULY 22, 2024

When such disruptions occur, they don’t just impact operations; they shake customer confidence and loyalty. The key to navigating these turbulent times lies in capturing and responding to customer feedback as quickly as you can. State of the Connected Customer Report. link] Accessed 7/19/2024.

Banking 195

Banking Feedback Social Media Call Center 195

InMoment XI

JUNE 7, 2024

Moreover, your reputation directly impacts brand loyalty and repeat business in an industry where word-of-mouth recommendations carry significant weight. A positive reputation not only attracts new guests but also fosters trust and loyalty among existing clientele. link] Accessed 5/6/2024. References Stayntouch.

Hotels 195

Hotels Management Social Media Hospitality 195

Very Best Service

DECEMBER 3, 2024

The Human Touch: The Importance of Empathy and Personalization Despite the rise of AI, human interaction remains crucial for building strong customer relationships. Companies like Nordstrom are renowned for their attentive and empathetic customer service representatives.

Innovation 59

Innovation Customer Service Social Media Customer Service Representative 59

Optimove

OCTOBER 29, 2024

Download the complete Consumer Shopping Intentions for Holiday 2024 Report The Importance of Email Personalization Personalization and relevance are important trends to watch in email marketing , as they increasingly influence email engagement. The Big Picture: 36% of consumers open emails due to personalized content, a 227% increase YoY.

Marketing 52

Marketing 2024 Download 2023 52

InMoment XI

OCTOBER 9, 2024

Asking customers for feedback right after they complete a transaction helps you capture raw and honest thoughts on this key touchpoint. It also strengthens customer relationships, as buyers feel valued when their opinions are taken into consideration every step of the way. Accessed 10/01/2024. Accessed 10/01/2024.

Feedback 195

Feedback Social Media B2C 2024 195

delighted

OCTOBER 3, 2024

Not only do consumers benefit from subscribing, earning loyalty points and member discounts, brands also win with subscriptions that create recurring, predictable revenue that helps them continue to grow. Loyalty programs level up with personalization Loyalty programs themselves aren’t a new trend in the world of ecommerce.

Retail 93

Retail 2024 Social Media 2028 93

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research.

2024 73

2024 Article Customer Service Contact Center 73

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. This year, a continuing key theme in loyalty will be the ability to drive even greater customer value at lower direct cost.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

SurveySensum

MARCH 21, 2025

HubSpot is a powerhouse for customer relationship management, marketing automation, and sales. But without real-time customer feedback , how do you know if you’re truly delivering exceptional experiences? Now which NPS tools integrate best with HubSpot? Lets explore the top 9 NPS tools that integrate with HubSpot in 2025.

NPS 52

NPS 2024 2025 Demo 52

CSM Magazine

MARCH 11, 2025

Increasing adoption of AI-driven support solutions and omnichannel communication is transforming customer service experiences. According to a new report published by Market Research Future (MRFR), the Customer Service Market Size is anticipated to rise from USD 470.88 billion in 2024 to USD 800.0

Customer Service 52

Customer Service E Commerce Marketing E-support 52

CSM Magazine

MARCH 28, 2025

Customer Experience Platform Integration: The Other Side Of The Blockchain Unlike trading floors, Q1 2025 is predicted by OKX to show positive performance in Solana, which as a result reflects the increasing investor confidence. According to Electric Capitals 2024 developer report, Solana is in the top three for active developers.

Customer Service 52

Customer Service E Commerce 2025 2024 52

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. So, let us guide you through the best B2B NPS software options of 2024. NPS is a simple yet powerful tool that measures customer loyalty.

NPS 100

NPS B2B 2024 Net Promoter Score 100

ShepHyken

JANUARY 1, 2024

Rethinking Customer Loyalty in the Age of the ‘Zero Consumer’ by Dennis Limmer (Forbes) The retail industry is undergoing a seismic shift due to the emergence of “zero consumers.” These shoppers, characterized by zero patience, zero boundaries, and, crucially, zero loyalty, are challenging traditional definitions of customer loyalty.

2024 63

2024 Article Customer Service Social Media 63

Optimove

NOVEMBER 26, 2024

It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue. In fact, according to the Optimove Insights Report on Consumer Shopping Intentions for Holiday 2024, email is the preferred channel selected by 59% of respondents.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. Improve customer lifetime value. Access 03/16/2024.

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

CSM Magazine

NOVEMBER 14, 2024

Increased Customer Loyalty and Retention Satisfied customers become loyal customers. Effective mobile apps fortify customer relationships by providing reliable, pleasant experiences. billion by the end of 2024, up from 2.7 Moreover, they speed up service delivery, enhancing overall efficiency.

Financial 52

Financial Customer Service Banking 2024 52

ShepHyken

OCTOBER 6, 2024

7 Ways to Boost Customers’ Emotional Connection and Loyalty with Your Brand by Annette Franz (MarTech) Loyalty. That emotional connection to a brand is extremely important to customer loyalty. It’s often been thought to be a key driver of loyalty. Brand Loyalty Is Lagging. However, it’s a good start.

Article 82

Article Customer Service 2024 Loyalty Programs 82

Optimove

DECEMBER 11, 2024

Key takeaways: Adopting best practices for communicating with new and current customers ensures they will do business with you throughout the year, not just during the holiday shopping season. The five best practices for converting new customers into loyal customers. An excellent shopping experience is a great driver of loyalty.

E Commerce 52

E Commerce E-support Loyalty Programs Social Media 52

Retently

AUGUST 12, 2024

In this guide, we’ll walk you through the best NPS software for Ecommerce and Retail so you can pick the one that’s right for you and start making those customers smile! Key Takeaways NPS mainly gauges long-term customer loyalty, being a key metric for enhancing customer experience in ecommerce and retail.

NPS 79

NPS Retail 2024 Net Promoter Score 79

InMoment XI

MAY 30, 2024

By utilizing text analysis software, your business can be more efficient and realize benefits such as increased customer insights, improved operational efficiency, and others. Businesses can also identify recurring themes and patterns in customer interactions, which allows them to uncover emerging trends and shifts in customer preferences.

Social Media 195

Social Media 2024 Document Insights 195