2024 Customer Service Strategies Customer Service Training 
ShepHyken
JANUARY 7, 2025
We have crossed over into the new year, and 2024 is now a history lesson. In 2024, I wrote 52 Shepard Letter articles and released 52 podcast episodes. Here is the best from 2024: Rip the Band-Aid Off Communication : Communication is a cornerstone of the customer experience. 1 episode of 2024.
ShepHyken
NOVEMBER 6, 2024
60% of customers said they would likely or very likely switch companies because of a poor (slow) response time. 43% of customers would spend more money if they knew they would never have to wait on hold for customer support. Once time is gone, you can’t get it back. Connect with Shep on LinkedIn.
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ShepHyken
MARCH 19, 2025
There are many ways to do it right, and for an over-arching gifting strategy, consider that the gift should be unexpected, appreciated and memorable. He left us on August 15, 2024, at the young age of 44. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
ShepHyken
JANUARY 3, 2024
What’s 2024 going to be like? I recently wrote two articles in my weekly Forbes column with my top predictions and trends for customer service and customer experience. Here are my top predictions for 2024. So, here are my top predictions for 2024. Our customers are smarter than they were last year (again).
ShepHyken
OCTOBER 1, 2024
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.
ShepHyken
APRIL 9, 2024
We asked: If you were to rate a customer experience on a scale of 1 to 5 – where 1 is bad, 2 is fair, 3 is average or satisfactory , 4 is good, and 5 is excellent – how likely are you to return to this company or brand if you rated them a 3? There were five possible answers: Never, Not Likely, Not Sure, Likely, and Very Likely.
ShepHyken
FEBRUARY 27, 2024
Furthermore, almost one in five (19%) of customers stopped doing business with a company or brand because its satisfaction surveys were too long. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.
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