InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. For some context , The Forrester Wave Text Mining and Analytics, Q2 2024 report is a rigorous evaluation of the top text mining and analytics providers.

2024 195

2024 Social Media Innovation Document 195

InMoment XI

DECEMBER 5, 2024

The insights will help you adjust your strategy and target the right individuals. Financial Services Reputation Benchmarks 2024 See where your credit union stands by downloading InMoment’s 2024 Financial Services Reputation Benchmarks Report! Start by understanding your local audience, including pain points and preferences.

Management 195

Management 2024 Financial Social Media 195

InMoment XI

JULY 11, 2024

In doing so, speech analytics gives businesses the ability to uncover insights into customer behavior, sentiment, and preferences. Usually working as part of contact center solutions , it involves analyzing the vast volumes of calls handled by contact centers to extract actionable insights from audio recordings.

Insights 195

Insights E Commerce Contact Center E-support 195

Experience Investigators by 360Connext

AUGUST 6, 2024

This episode is packed with insights to help businesses create smoother, more satisfying customer experiences. David’s insights have been featured on thousands of media outlets around the world. Lastly, we discuss parallels between Olympians and entrepreneurs.

2024 300

2024 Entertainment Books Culture 300

InMoment XI

NOVEMBER 26, 2024

With InMoment’s XI Platform, you can create a customer journey map that tracks the customer journey across different channels and gives you insight on how to optimize it. Step 9: Use the Customer Journey Map to Drive Action A customer journey map is only as good as the insights that come from it.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

Retently

OCTOBER 11, 2024

QA tools enable you to monitor interactions in real-time, automate support quality control, and provide actionable insights that ensure your team delivers a seamless experience every time. Retently categorizes feedback by topic and sentiment automatically, giving your team valuable insights at a glance.

Retail 153

Retail 2024 Customer Service Feedback 153

InMoment XI

DECEMBER 10, 2024

Use surveys and social media monitoring to capture insights into customer experiences. InMoments XI platform enables you to collect and analyze customer insights effectively. InMoment Helps You Unlock More Insight from Your Data Starting Right Now. Accessed 12/09/2024. Accessed 12/09/2024. Accessed 12/09/2024.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

InMoment XI

OCTOBER 25, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. As a result, you don’t miss out on any insights and can prioritize your responses accordingly.

Feedback 195

Feedback Management Social Media 2024 195

InMoment XI

DECEMBER 3, 2024

Enlighten: Key skills include CX data collection, analysis, and visualization to ensure actionable insights across the organization. Respond: Key skills include effective response and strategic decision-making to deliver CX improvements based on insights. These insights help them close feedback loops and improve satisfaction levels.

Customer Experience 195

Customer Experience Competitive Advantage Customer Centricity 2024 195

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

InMoment XI

NOVEMBER 22, 2024

Net Promoter Score Churn Rate Customer Lifetime Value Retention Rate Customer Satisfaction Score Free-to-Paid Conversion Rate Customer Effort Score Activation Rate Lead Conversion Rate Customer feedback metrics provide data-driven insight into user activity and engagement. It’s easy to track, analyze, and visualize.

Feedback 195

Feedback Net Promoter Score Social Media NPS 195

eglobalis

DECEMBER 4, 2024

In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. Proponents of this narrative argue that real-time insights, predictive algorithms, and automation will eliminate the need for CX teams, claiming CX will naturally integrate into every process. Maybe in 100 years.

2030 320

2030 B2B Culture Government 320

BirdEye

SEPTEMBER 20, 2024

Birdeye View 2024 , which took place from September 10th to 12th, 2024, showcased AI’s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale. Watch the free demo now.

2024 105

2024 Innovation Social Media Demo 105

Experience Investigators by 360Connext

JUNE 4, 2024

Unlock the secrets to creating truly inclusive customer experiences with insights from Jeannie Walters and special co-host Paige Flenniken, Experience Investigators’ Director of Business Development.

2024 265

2024 Customer Centricity Culture Employee Experience 265

InMoment XI

NOVEMBER 21, 2024

The process helps you build a rich dataset that provides insight into customer behavior. Voice of Customer analysis enables you to capture these key insights for customer satisfaction and retention. VoC insights help businesses make data-driven decisions for customer experience (CX) improvements.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

InMoment XI

OCTOBER 10, 2024

Monitoring ad analytics in one place, rather than accessing each platform individually to track spend, impressions, and click-through rates, will help you avoid duplicate efforts and give you insights into the ROI of your paid social campaigns. 2024 Social Media Marketing Industry Report. ( [link] ). Accessed 9/24/2024.

Social Media 195

Social Media Management 2024 2027 195

Optimove

AUGUST 20, 2024

Maximize Player Lifetime Value This NFL Season Unlock the full potential of your sportsbook with insights from the Optimove Insights 2024-2025 Consumer Report on NFL Wagering Intentions. The post Optimove Insights: 2024–2025 Consumer Report on NFL Wagering Intentions appeared first on Optimove.

2025 76

2025 2024 Consumers Insights 76

InMoment XI

OCTOBER 4, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. The feedback from customers provides actionable insight into how issues can be resolved quickly.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

Experience Investigators by 360Connext

NOVEMBER 5, 2024

Tamsen Webster, founder of the Message Design Institute, sits down with Jeannie Walters to reveal how communication missteps often hinder change, drawing insights from Tamsyn’s latest book. Her next book, Say What They Can’t Unhear: The 9 Principles of Lasting Change is available in bookstores everywhere in October 2024.

2024 143

2024 Banking Books Customer Centricity 143

InMoment XI

OCTOBER 14, 2024

The Business Impact of Survey Fatigue Survey fatigue poses several challenges for businesses, making it difficult to capture valuable customer insights. With InMoment’s AI-Powered Conversational Surveys , you can intelligently query and respond to your customers in real-time to gather rich insights.

2024 195

2024 Hospitality Feedback Healthcare 195

InMoment XI

MAY 2, 2024

REPORT 2024 Retail Online Reputation Benchmarks Report InMoment’s 2024 Retail Online Reputation Benchmarks Report provides a top-level view of the state of reviews today for the retail industry — and how these reviews reflect the experiences retail consumers want to have. Accessed 3/29/2024. Accessed 3/29/2024.

Retail 195

Retail Customer Retention Management 2024 195

InMoment XI

DECEMBER 18, 2024

For example, a call transcription tool prevents the need to listen to lengthy recordings and provides quick insight into customer experiences. These insights ensure agents dont miss out on valuable information they can use to satisfy and retain clients. They provide real-time insights through live call transcripts and sentiment scores.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

Team Support

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

2024 108

2024 Omnichannel Social Media 2023 108

ShepHyken

DECEMBER 9, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. CX Predictions for 2024: What Came True? Here are ten with an emphasis on AI, customer control, and hyper-personalization. (My

2024 77

2024 Article 2025 Customer Service 77

InMoment XI

OCTOBER 3, 2024

To increase customer retention, make sure you have dedicated resources to responding to customers and identifying actionable insights from customer feedback. With InMoment’s customer experience platform , you can not only respond to reviews, you can get actionable insights from that data. Accessed 9/19/2024. Accessed 9/19/2024.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

InMoment XI

NOVEMBER 7, 2024

Data-Driven Insights Customer experience automation software can analyze automated interactions to provide insights into common customer preferences, behaviors, and pain points. Accessed 10/29/2024. 2024 Annual State of Service Trends Report. ( [link] ). Accessed 10/29/2024. References Salesforce.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Segments for navigation : Users appreciate the customizable segments that help with easy navigation across different portfolios and real-time data pulling, offering valuable insights.

2024 112

2024 Customer Centricity User Experience 2023 112

InMoment XI

DECEMBER 17, 2024

What Youll Discover in Our Guide: Holistic Interaction Analysis Immediate, Actionable Insights Deep Dive Analytical Tools Thank you Your download will begin shortly. InMoment Helps You Unlock More Insight from Your Data Starting Right Now. link] Accessed 12/17/2024. link] Accessed 12/17/2024.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

OCTOBER 7, 2024

With AI-powered improvement suggestions, more robust API integrations and intelligent automation, competitor review data ingestion, and individual speaker insights from customer conversations—it’s time to take your CX program to new levels. Understand Conversational Experiences: Reduce time to insights and improve program engagement 2.

Events 243

Events Competitive Advantage Innovation 2024 243

InMoment XI

NOVEMBER 13, 2024

It provides rich insight into specific pain points. With insights into customer behavior, you can act faster and smarter than competitors. Using these insights, you can create actionable customer segments based on customer behavior data. Predictive insights highlight what matters to your customers.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

InMoment XI

OCTOBER 8, 2024

How Can Sentiment Analysis Be Used to Improve Customer Experience Sentiment analysis can be a powerful tool for improving customer experience by providing real-time insights into how customers feel about your products or services. Accessed 9/13/2024. Accessed 9/13/2024. Deloitte Insights. Accessed 9/16/2024.

Customer Experience 195

Customer Experience 2024 Net Promoter Score Financial 195

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Notifications are available via email, Slack, and Teams.

2024 78

2024 Multi-Channel NPS Feedback 78