Optimove
MAY 15, 2024
See the difference control groups make in this guide Download Now Why It Matters Major sporting events, like the 2024 UEFA European Football Championship, allow sportsbook operators to gain new players and reactivate dormant ones. Operators should use these insightful betting patterns and turn them into a strategic retention marketing plan.
Optimove
APRIL 23, 2024
Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. Data and Methodology: The 2024 Optimove Insights Report on Marketing Fatigue, Consumer Perspectives queried 305 U.S. citizens in January 2024.
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Optimove
DECEMBER 14, 2023
Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.
InMoment XI
MAY 2, 2024
REPORT 2024 Retail Online Reputation Benchmarks Report InMoment’s 2024 Retail Online Reputation Benchmarks Report provides a top-level view of the state of reviews today for the retail industry — and how these reviews reflect the experiences retail consumers want to have. Accessed 3/29/2024. Accessed 3/29/2024.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
You will gain insights into how to use journey maps to identify pain points, opportunities, and touchpoints where orchestration can make the most impact. 📆 February 22nd, 2024 at 11:00am PST, 2:00pm EST, 7:00pm GMT This includes the key concepts, strategies, and best practices involved in CX orchestration.
Team Support
DECEMBER 20, 2023
Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.
InMoment XI
JANUARY 9, 2024
The company also acts on insights from customer feedback in order to understand improve the skills of its support agents, enabling them to become better at serving PandaDoc customers. Conduct surveys, interviews, and regular feedback sessions to gather insights into their challenges and expectations.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
NPS and C-SAT become the keys to the realm, but offer no true insights. Save your seat for this exclusive webinar today, so that you can make 2024 your best year of CX yet! 🚀 📍 March 26th, 2024 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm BST So how do you reach a place where VoC actually provides clarity?
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. 📆 June 26th, 2024 at 11:00am PDT, 2:00pm EDT, 7:00pm BST What was once a common practice in the call center is now a barrier to success.
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