InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. 79% of consumers say that loyalty programs caused them to purchase from an organization more frequently.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

Optimove

MARCH 13, 2025

Key takeaways: Optimove Insights’ latest iGaming Pulse analysis reveals a significant and sustained increase in the number of daily sports bettors in the US over the past three NFL seasons. Regular Season: +100% in 2023-2024 compared to the baseline, surging to 260% in 2024-2025.

Sports 52

Sports 2025 2024 Insights 52

ShepHyken

JANUARY 26, 2025

Verizon Customer Chief Talks Retail Customer Experience: It’s All About Personalization by Judy Mottl (Retail Customer Experience) Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizons CX strategy and what makes for a rewarding, compelling customer experience.

Article 66

Article 2025 Customer Service Loyalty Programs 66

InMoment XI

OCTOBER 4, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. It helps brands track, analyze, and organize each customer interaction with them.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

Optimove

JANUARY 6, 2025

This post will show the value of multi-time customers and give tips on driving customer loyalty and increasing profits. return to repurchase within three monthstarget this window to boost loyalty. Effective Strategies: Personalization, seamless post-purchase, loyalty programs, and omnichannel marketing drive customer retention.

Fashion 59

Fashion E Commerce Omnichannel Loyalty Programs 59

InMoment XI

OCTOBER 8, 2024

How Can Sentiment Analysis Be Used to Improve Customer Experience Sentiment analysis can be a powerful tool for improving customer experience by providing real-time insights into how customers feel about your products or services. 83% of consumers say that belonging to a loyalty program influences them to buy from a brand again.

Customer Experience 195

Customer Experience 2024 Net Promoter Score Financial 195

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Here are some of the main feedback signals: NPS Surveys Call Center Data Reviews Social Insights/Spotlight Integrated CX platforms have the power to interpret these varied, disparate signals into a unified view. Salesforce.

Hotels 195

Hotels Guest Experience Travel 2023 195

delighted

OCTOBER 3, 2024

These insights allow companies to pinpoint what’s working (and what’s not) in that journey, take action to remove any friction, and ensure a smooth, holistic experience for their customers. Loyalty programs level up with personalization Loyalty programs themselves aren’t a new trend in the world of ecommerce.

Retail 93

Retail 2024 Social Media 2028 93

ShepHyken

JUNE 17, 2024

Consumer Insights: Customer Loyalty Has Changed by Anastasia Lloyd-Wallis (Jeweller) There’s been a significant shift in the focus of loyalty in the retail sector. My Comment: This article on customer loyalty appeared in an Australian and New Zealand jeweler magazine.

2024 86

2024 Article Magazine Customer Service 86

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research.

2024 72

2024 Article Customer Service Contact Center 72

ShepHyken

SEPTEMBER 15, 2024

Guide To Loyalty Programs For Small Businesses by Allen Kopelman (Forbes) Loyalty is a key driver for any enterprise that depends on repeat business. Restaurants, retail stores, salons and a wide range of businesses leverage loyalty programs to keep customers coming back and transform occasional customers into frequent shoppers.

Article 86

Article Loyalty Programs Customer Service 2024 86

ShepHyken

MARCH 25, 2024

It starts with some insight into using AI for personalization, moving into ideas to create a more efficient experience, continuing with some ideas on ethical considerations, and finishing up with a look at what the future of AI will bring to the world of business. My Comment: Here is an excellent and robust article on loyalty programs.

Article 83

Article 2024 Hotels Customer Service 83

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

Optimove

DECEMBER 11, 2024

Five essential tips for enhancing current customer loyalty include using historical data, giving your existing customers VIP treatment, increasing conversions, being emotional, and being attentive. a discount on their first purchase or enrollment in a loyalty program). For more insights, contact us to Request a Demo.

E Commerce 52

E Commerce E-support Loyalty Programs Social Media 52

ShepHyken

AUGUST 11, 2024

It contains plenty of commentary, data, and insights that will make you rethink how you manage customer interactions, as the title implies. My Comment: A good loyalty program helps drive repeat business and, according to the author of the article, is a good strategy for referrals and recommendations. But there’s more.

Article 86

Article Customer Service Loyalty Programs 2024 86

Optimove

AUGUST 20, 2024

The report includes a dozen recommendations for sportsbook operators for the 2024-2025 NFL season. – 84% of bettors plan to bet on games in the 2024-2025 season, compared to 70% last year. This underscores the need for sportsbooks to optimize their engagement and loyalty programs. Download the report.

2025 59

2025 2024 2023 Download 59

Retently

JANUARY 25, 2023

What’s more, Google announced it will stop using third-party cookies in Chrome by the end of 2023, to then postpone it to 2024. Launch loyalty programs For 78% of US consumers , a good loyalty program encourages them to buy more, while 72% are more likely to recommend brands to others.

Loyalty Programs 31

Loyalty Programs Advertising Loyalty Social Media 31

ShepHyken

OCTOBER 6, 2024

While earning customer loyalty can be elusive, the report offers insights into effective tactics for achieving valuable long-term customer relationships. Customer loyalty programs are key to building lasting relationships, encouraging repeat purchases, and fostering brand advocacy.

Article 80

Article Customer Service 2024 Loyalty Programs 80

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

InteractionMetrics

JANUARY 7, 2025

Looking back on 2024, one question stands out in the world of customer experience (CX): How do companies get to the bottom of their customers journeysand then use that knowledge to spark bottom-line success? Or, in our words, bad data in, bad insights out. Overload teams with unnecessary details instead of clear insights.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Consulting B2B 52

ShepHyken

JANUARY 21, 2024

My Comment: We open this week’s Top Five roundup with four experts from Gartner who share their thoughts about the top three customer service and support trends for 2024. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too.

2024 64

2024 Article Customer Service Hotels 64

Retently

AUGUST 12, 2024

If you operate in the ecommerce or retail space, look for a user-friendly interface and real-time feedback capabilities – perfect for businesses needing quick, actionable insights. Opt for specialized tools for better customization, detailed insights and improved customer engagement. Integrated helpdesk tools may lack depth.

NPS 79

NPS Retail 2024 Net Promoter Score 79

Optimove

MARCH 14, 2024

See the difference control groups make in this guide Download Now Why it Matters: With past major sporting events yielding double the revenue compared to the off-season, the Euro 2024 is a marketer’s golden ticket to success and presents a significant opportunity for operators worldwide.

2024 52

2024 Marketing Sports Multi-Channel 52

SurveySparrow

FEBRUARY 22, 2024

Analytics and Reporting: Gaining Insights into Customer Behavior We learned about the importance of personalization, and for that, you need to analyze the customer data. Integration Capabilities: Streamlining Operations and Enhancing Insights It’s no secret that businesses need multiple tools to support their team in everyday functions.

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

SurveySparrow

FEBRUARY 27, 2024

The NPS feedback can provide insights into what your customers love and where you need to improve. A higher NPS score means excellent customer satisfaction and loyalty, meaning increased customer retention. The insights from the feedback will educate you on why they are not fully engaged. Start by understanding them.

NPS 52

NPS Retail 2024 Loyalty Programs 52

BirdEye

APRIL 1, 2025

It also encompasses collecting new reviews, measuring guest sentiment, and acting on insights to improve the guest experience. To actively shape your hotels online reputation and use it as a strategic lever to drive more bookings, earn loyalty, and position your hotel as a top choice in your area.

Hotels 52

Hotels 2025 Books Management 52

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. Here are the 7 trends in customer service of 2024 that are shaping the future of customer service. Here are the 7 trends in customer service of 2024 that are shaping the future of customer service.

2024 52

2024 Customer Service E Commerce E-support 52

Optimove

DECEMBER 28, 2023

To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 5 New Year’s Resolutions for Exceptional CRM Marketing 1. For more insights, contact us to Request a Demo.

Marketing 69

Marketing 2024 Social Media Download 69

ShepHyken

DECEMBER 3, 2023

Regarding service and CX, he’s one of the best, and this short article will give you a few insights into his thinking about moving from another “flavor of the month” to a program that lasts and makes change. My Comment: I’m a big fan of loyalty programs. For a customer service initiative to work, it has to keep going.

Article 64

Article Customer Service 2023 Loyalty Programs 64

SurveySensum

DECEMBER 4, 2024

And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience. Choosing the right time to launch an NPS survey is essential to effectively capture insights. A relationship survey assesses overall customers’ satisfaction and loyalty to the bank. Measure what matters most!

Banking 52

Banking NPS Financial Net Promoter Score 52

ShepHyken

OCTOBER 1, 2023

So, what better time to cultivate some customer loyalty so you can supercharge your sales towards the end of the year? I do like it, but I think it is more about creating a customer loyalty program focused more on repeat business than true loyalty. There is nothing wrong with that! is an excellent way to do so.

Article 70

Article Customer Service 2023 Contact Center 70

Optimove

DECEMBER 11, 2024

Five essential tips for enhancing current customer loyalty include using historical data, giving your existing customers VIP treatment, increasing conversions, being emotional, and being attentive. a discount on their first purchase or enrollment in a loyalty program). For more insights, contact us to Request a Demo.

Lifetime Customer 52

Lifetime Customer E Commerce Loyalty Programs E-support 52

ClearAction

JULY 8, 2024

How the CX ROI Metrics Roadmap Works Gold : First, your CX team facilitates earnest use of customer experience insights for growth efforts: Products and services : new, upgrades, and lite versions. Blue : Second, customer insights use in these growth efforts naturally result in: Right the first time : smoother launches with faster gains.

Roadmap 48

Roadmap ROI Metrics Chief Customer Officer 48

Optimove

JULY 24, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: The goal: optimizing lotteries’ online marketing campaigns The growth marketing team at Scientific Games was looking to help the government sponsored lotteries they support with effective social media programs.

Innovation 52

Innovation 2029 Social Media Government 52

Currency Alliance

DECEMBER 20, 2022

During 2023, brands will make it easier for more customers to realize value from loyalty program participation. This will help them engage many more customers – particularly in the mid-to-long tail: previously not seen as a valuable target for loyalty marketing, but now recognized as a leading source of incremental revenue.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Authentic engagement with your audience builds community and brand loyalty.

Social Media 52

Social Media Advertising Feedback Multi-Channel 52

BirdEye

DECEMBER 8, 2023

7 online carpet cleaning marketing ideas Apart from using digital marketing tools, here are seven carpet cleaning marketing ideas you can implement in 2024: 1. Customer loyalty programs: Implement loyalty programs rewarding repeat customers with discounts or exclusive offers. Drives revenue growth efficiently.

Marketing 59

Marketing Social Media Advertising B2B 59