InMoment XI

OCTOBER 10, 2024

A recent study of social media marketers worldwide found that there were five main benefits of social media marketing and effective social media management. of their marketing budget on social media. of their marketing budgets to social media. For example, the average business will spend 14.9%

Social Media 195

Social Media Management 2024 Multi-Channel 195

InMoment XI

NOVEMBER 26, 2024

With InMoment’s XI Platform, you can create a customer journey map that tracks the customer journey across different channels and gives you insight on how to optimize it. When to Use: This journey map is used when developing marketing and sales strategies that aim to guide prospective customers through their decision-making process.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

NOVEMBER 22, 2024

Therefore, better customer service lets you generate valuable leads without stretching your marketing budget. This metric evaluates the effectiveness of your marketing and sales teams in converting prospects. A high lead conversion rate indicates effective marketing and a strong value proposition.

Feedback 195

Feedback Net Promoter Score Social Media NPS 195

InMoment XI

NOVEMBER 7, 2024

Data-Driven Insights Customer experience automation software can analyze automated interactions to provide insights into common customer preferences, behaviors, and pain points. HubSpot offers automated workflows and personalized email marketing, which are ideal for engaging customers at every stage of the journey.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

InMoment XI

NOVEMBER 21, 2024

The process helps you build a rich dataset that provides insight into customer behavior. Voice of Customer analysis enables you to capture these key insights for customer satisfaction and retention. VoC insights help businesses make data-driven decisions for customer experience (CX) improvements.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

eglobalis

JULY 31, 2024

Ahead of the Curve: MarTech-Driven Customer Experience Evolution Introduction In today’s hyper-competitive market, delivering a superior customer experience (CX) is paramount for businesses striving to differentiate themselves. This data aggregation enables businesses to deliver highly targeted and relevant marketing messages.

Customer Experience 428

Customer Experience Social Media 2024 B2B 428

InMoment XI

NOVEMBER 14, 2024

With 64% of Internet users discovering brands via social media, getting your marketing on point is essential. Tracking these conversations with a social listening tool helps improve marketing efforts. From brand mentions to product discussions, you gain insight into customer sentiment to help make informed decisions.

Social Media 195

Social Media Multi-Channel Metrics 2024 195

InMoment XI

OCTOBER 14, 2024

The Business Impact of Survey Fatigue Survey fatigue poses several challenges for businesses, making it difficult to capture valuable customer insights. Negative brand equity gives prospects even more reason to choose your competitors over you, resulting in declining market share and a poor image for your brand.

2024 195

2024 Hospitality Feedback Healthcare 195

InMoment XI

NOVEMBER 13, 2024

It informs effective marketing strategy. Churn prediction helps you tailor your marketing efforts to re-engage customers at risk of leaving. It provides rich insight into specific pain points. With insights into customer behavior, you can act faster and smarter than competitors. It enhances customer satisfaction.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

InMoment XI

OCTOBER 24, 2024

When you reach customer-obsessed status, you set yourself apart from the competition and stand out in the market. Hubspot The Hubspot customer engagement platform is differentiated by its inbound marketing capabilities, which makes it an excellent choice for organizations looking to bring marketing, sales, and customer service under one roof.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

InMoment XI

NOVEMBER 18, 2024

By identifying specific customer preferences—such as preferred products, content types, or communication channels—you can tailor marketing messages, recommendations, and services to each customer’s needs. Better Product Development Customer behavior insights can allow your company to make data-driven decisions about product offerings.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

InMoment XI

DECEMBER 17, 2024

Even marketing professionals have successfully led CX operations efforts. Some customer experience managers will have marketing experience, others will have sales experience, etc. InMoment Helps You Unlock More Insight from Your Data Starting Right Now. link] Accessed 12/17/2024. link] Accessed 12/17/2024.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

OCTOBER 23, 2024

Offer industry-specific solutions and insights. By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank. AI-powered feedback analysis can also help your bank capture meaningful insights from customer data to improve CX strategy.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

DECEMBER 18, 2024

For example, a call transcription tool prevents the need to listen to lengthy recordings and provides quick insight into customer experiences. These insights ensure agents dont miss out on valuable information they can use to satisfy and retain clients. They provide real-time insights through live call transcripts and sentiment scores.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

ShepHyken

DECEMBER 9, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. Having been a marketer for over a decade, I deeply understand the impact of a good customer experience.

2024 74

2024 Article 2025 Customer Service 74

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Notifications are available via email, Slack, and Teams.

2024 78

2024 Multi-Channel NPS Feedback 78

Experience Investigators by 360Connext

JULY 9, 2024

Dive into the fascinating world of AI in the fashion industry, where artificial intelligence is transforming design, marketing, and personalization. Don’t miss this insightful conversation packed with actionable takeaways!

2024 284

2024 Fashion B2C Hotels 284

InMoment XI

JANUARY 9, 2024

In competitive B2B markets, where products and services may be similar, customer experience becomes a key differentiator. Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation. Loyal customers are also more likely to recommend the business to others.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

InMoment XI

OCTOBER 30, 2024

The insights into individual behavior and expectations help businesses tailor their services accordingly. Also, it captured analytical insights from feedback that provided a clearer picture of customer satisfaction levels. References Insurtech Insights. Accessed 10/17/2024. Accessed 10/17/2024. Accessed 10/17/2024.

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

InMoment XI

OCTOBER 31, 2024

Call center metrics provide insight into the customer experience and quantify agent productivity. Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email.

Call Center 195

Call Center Metrics Contact Center Customer Service 195

InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. For some context , The Forrester Wave Text Mining and Analytics, Q2 2024 report is a rigorous evaluation of the top text mining and analytics providers.

2024 195

2024 Social Media Innovation Document 195

ShepHyken

OCTOBER 20, 2024

How 5 Brands Use Relationship Marketing to Create Loyal Customers by Industry Dive (Industry Dive) Nearly 70% of consumers will pay more for brands that they love. That is the epitome of successful relationship marketing. My Comment: Let’s learn from some recognizable brands about how their relationship marketing.

Article 77

Article 2024 Customer Service 2025 77

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

2024 119

2024 Marketing Consumers Download 119

inQuba

NOVEMBER 19, 2024

inQuba Celebrates Success at the 2024 Assegai Awards with 4 Strategic Wins. inQuba proudly celebrates its success at the 2024 Assegai Awards, earning recognition across four prestigious categories. Data-Driven Technology : Highlighting success in unlocking valuable insights through advanced technology and analytics.

2024 52

2024 Insurance Innovation Customer Journey 52

InMoment XI

JULY 11, 2024

In doing so, speech analytics gives businesses the ability to uncover insights into customer behavior, sentiment, and preferences. This allows companies to enhance their customer service, marketing strategies, and overall operational efficiency. Machine Learning: Machine learning models analyze the processed text to extract insights.

Insights 195

Insights E Commerce Contact Center E-support 195

InMoment XI

AUGUST 20, 2024

Engage with Social Media While it may not be common for law firms to do, the importance of social media marketing cannot be understated. When utilized strategically, social media allows law firms to humanize their brand, share valuable insights, and engage with the community in a way that fosters long-term relationships.

Management 369

Management Social Media 2024 Download 369

Thematic

APRIL 3, 2025

The text analytics market is expected to skyrocket from around $29 billion to over $78 billion in the next few years. Understanding the Text Analytics Market At its core, text analytics is all about turning unstructured text—like customer feedback, emails, support tickets, and social media posts—into something useful.

Marketing 62

Marketing 2030 E Commerce Social Media 62

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. The more targeted the message is, the more likely a customer will respond positively. #2

Consumers 59

Consumers E Commerce Marketing 2024 59

Optimove

JANUARY 14, 2025

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights iGaming Pulse highlights the importance of player retention for sports betting operators, with data from the 2023-2024 NFL season showing significant dips in player activity during key moments like playoffs and championships.

2023 52

2023 Insights 2024 Sports 52

ShepHyken

OCTOBER 13, 2024

CX Network gathered some insights from some well-known CX experts. How Customer Marketing Helps You Maintain an Audience by Shopify Staff (Shopify) Customer marketing allows you to attract and retain satisfied customers over the long haul, tailoring ads to each stage of their buyer journey.

Article 70

Article 2025 Customer Service 2024 70

Optimove

OCTOBER 29, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Marketers will see the growing importance of email personalization and relevance in driving consumer engagement during the competitive holiday shopping season.

Marketing 52

Marketing 2024 Download 2023 52

ChurnZero

DECEMBER 19, 2024

We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! 2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers. Account Insights for individual adoption tracking.

2024 52

2024 Customer Success ROI Innovation 52

Optimove

NOVEMBER 18, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove’s recognition in The Forrester Wave : Cross-Channel Marketing Hubs, Q4 2024 highlights its strength as a solution for digital-first marketers who need a customer-led, orchestration-oriented marketing tool.

2024 59

2024 E Commerce Marketing E-support 59

ShepHyken

DECEMBER 29, 2024

Using Data, Technology and Creativity for Meaningful Customer Connections by Melanie Mingas (CX Network) Deloittes Perrine Masset explains how to creating meaningful customer connections with data and technology without stifling creativity My Comment: What happens when CX and marketing collide?

Article 74

Article 2025 Customer Service 2024 74

BirdEye

SEPTEMBER 20, 2024

Birdeye View 2024 , which took place from September 10th to 12th, 2024, showcased AI’s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale. Watch the free demo now.

2024 105

2024 Innovation Social Media Demo 105

InMoment XI

MAY 2, 2024

Whether you are a local shop, regional staple, or nationwide brand, reputation management is one of the most important marketing strategies you need to master to ensure brand success. This is not even considered a luxury in today’s market. In retail, the power of the review is stronger than ever.

Retail 195

Retail Customer Retention Management 2024 195

Optimove

MARCH 13, 2025

Key takeaways: Optimove Insights’ latest iGaming Pulse analysis reveals a significant and sustained increase in the number of daily sports bettors in the US over the past three NFL seasons. Regular Season: +100% in 2023-2024 compared to the baseline, surging to 260% in 2024-2025.

Sports 52

Sports 2025 2024 Insights 52