eglobalis
MARCH 18, 2025
Challenges: Ensuring AI can manage high-value interactions with the necessary sophistication and personalization is difficult, as these scenarios often require tailored solutions and strategic thinking. Building Long-Term Relationships Establishing and maintaining long-term customer relationships often relies on human interaction.
InMoment XI
DECEMBER 9, 2024
Winter 2024 is heating up the CX landscape! AI: Hype, Hallucinations, and Human Oversight Generative AI stole the spotlight in 2024, offering revolutionary possibilitiesfrom personalized marketing to automated support. Heres how: Sustainable Interactions: Conscious design minimizes environmental impact and builds trust.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
DECEMBER 11, 2024
2024 promised groundbreaking shifts in customer service, with experts forecasting transformative technologies and strategies. Let’s revisit the five biggest predictions for service innovation in 2024, evaluate their outcomes, and uncover lessons for shaping the future. The lesson? Outcome : Progress at last!
Retently
OCTOBER 11, 2024
EvaluAgent Final Thoughts: Choosing the Right QA Tool When customer interactions lack consistency and quality, it can lead to dissatisfaction, lost loyalty, and even negative reviews. Customer support quality assurance (QA) is the process of ensuring that every interaction your customers have with your service team meets high standards.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. 🗓 Thursday, January 11th, 2024 at 9:30am PST, 12:30pm EST, 5:30pm GMT Don't miss this exclusive event!
InMoment XI
OCTOBER 25, 2024
Online reviews are the most trusted source of information for most people interacting with a restaurant for the first time. ReviewTrackers ) Reviews and ratings, with a share of 42%, are the most popular way customers interact with brands. Start with your social media profile and look at the interactions with your recent posts.
InMoment XI
OCTOBER 10, 2024
Social media usage is growing every year, and the rate at which consumers are using social media to interact with brands is increasing with it. Social media management is important because social media is one of the main ways that consumers interact with your brand. 2024 Social Media Marketing Industry Report. ( [link] ).
Advertisement
For the first time, customers prefer digital channels when interacting with a business. With customers expecting faster, more efficient digital interactions, businesses must adapt to stay competitive. Download the State of Digital Customer Experience 2024 and discover the top five digital CX trends for this year and beyond.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
Save your seat for this exclusive webinar today, so that you can make 2024 your best year of CX yet! 🚀 📍 March 26th, 2024 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm BST Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Expert insights. Personalized for you.
369 
Let's personalize your content