BlueOcean

NOVEMBER 13, 2023

As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. And many businesses feel pressure to predict the where, when, and how of their customer interactions. If nurturing the employee experience is on your mind as you enter 2024, listen to this podcast today.

Customer Care 177

Customer Care 2024 Multi-Channel Contact Center 177

InMoment XI

SEPTEMBER 17, 2024

With younger generations becoming the dominating force in the overall consumer base it is more important than ever to be able to identify their needs and understand how they want to interact with your brand. Most other businesses, however, will only ever interact with their customers through digital channels.

Customer Journey 195

Customer Journey Customer Journey Mapping Net Promoter Score 2024 195

Optimove

FEBRUARY 23, 2025

And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing. In 2024, advancements in technology further empowered marketers to deliver real-time, personalized, and relevant marketing at scale. But 2024 brought new possibilities.

2024 52

2024 Multi-Channel 2025 Financial 52

BirdEye

SEPTEMBER 20, 2024

Birdeye View 2024 , which took place from September 10th to 12th, 2024, showcased AI’s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale. Watch the free demo now.

2024 105

2024 Innovation Social Media Demo 105

Optimove

NOVEMBER 26, 2024

It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue. When and How to Transition to Multi-Channel? Many CRM programs, especially post-purchase journeys, often begin with a single channel.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! So, let us guide you through the best B2B NPS software options of 2024. In 2024, NPS remains an essential metric for businesses of all sizes. Features : You can use it across various channels like web, in-app, email, iOS, and Android.

NPS 101

NPS B2B 2024 Net Promoter Score 101

BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. According to Birdeyes 2024 State of Online Reviews study, which analyzed over 150,000 businesses, an active and well-maintained online presence is a subtle nudge for customers who may not have previously considered your brand.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

CSM Magazine

DECEMBER 2, 2024

Westcon-Comstor operates across EMEA and APAC, connecting the world’s leading IT vendors with a channel of technology resellers, systems integrators and service providers. Work on the project has advanced in two phases, beginning with a pilot in 2023 and continuing with a global rollout in 2024 across more than 60 countries.

Sales 52

Sales Multi-Channel 2024 Workshop 52

SurveySensum

DECEMBER 2, 2024

Source – Gartner , Confirmit Review, Aug 28, 2024 High Price: Confirmit’s pricing can include extra fees for more features and channels, which makes it a costly option for companies that prioritize affordability without sacrificing quality.

Feedback 52

Feedback 2025 2024 Multi-Channel 52

Retently

AUGUST 15, 2024

Now, think about how you’d feel if, after that interaction, the store reached out to ask about your experience and actually used your feedback to make things better. In an ecommerce and retail set-up, CSAT surveys are mostly used after a customer service interaction to assess how well the business meets customer expectations in real-time.

Retail 106

Retail 2024 Brands Feedback 106

SurveySensum

DECEMBER 24, 2024

Source: G2 review, Oct 08, 2024 2. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Sep 01, 2024 4. Source: G2 review, Oct 02, 2024 5. Source: G2 review, Oct 02, 2024 5. It uses multi-level feedback systems to survey customers about their experiences. Whatsapp Surveys Starts at $99/month 4.7

2025 52

2025 Multi-Channel 2024 NPS 52

InMoment XI

DECEMBER 7, 2023

CX is a multi-layered concept, and to truly understand customer experience at scale, you need to have a good understanding of customer experience KPIs and metrics. It also involves collecting and connecting customer experience data from every touchpoint and channel for a complete view of the customer journey.

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

Thematic

APRIL 3, 2025

By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. The drivers we cover in this section are central to the market’s projected multi-billion dollar growth over the next decade. Because customers are tired of slow responses, generic replies, and unresolved issues.

Marketing 62

Marketing 2030 E Commerce Social Media 62

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. It helps businesses manage multi-contact, hierarchical customer structures. Source: G2 , CustomerGauge Review, Sep 11, 2024 2. Why Look for CustomerGauge Alternatives?

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

SurveySensum

MARCH 21, 2025

Survicate Survicate is a powerful NPS tool that helps businesses collect feedback through multiple channels, including email, web, and mobile apps. Pros: Limited survey visibility In-app survey Cons: Limited customization capabilities Customer Review * Source : G2 , Apr 03, 2024 Pricing Paid plans start at $99/month. Available 3.

NPS 52

NPS 2024 2025 Demo 52

BirdEye

APRIL 21, 2025

They often lack depth, sound generic, and fail to reflect real interactions. In 2024, total review volume grew by 13%, showing that more consumers than ever are actively sharing feedback and shaping buying decisions. Asking to leave reviews should be a standard part of your customer interaction process.

2025 52

2025 2024 2023 Demo 52

CSM Magazine

OCTOBER 23, 2024

More importantly, customers were left dissatisfied, dealing with poor communication, long wait times, and disjointed interactions. Jovee is an AI-powered virtual assistant that doesn’t just automate interactions but elevates them. It wasn’t just the high cost of maintaining effective contact centers that bothered me.

Sales 52

Sales Customer Service Contact Center Multi-Channel 52

ShepHyken

SEPTEMBER 17, 2024

Why is transparency when using AI in customer interaction? businesses have shown a marked improvement in customer satisfaction. Customer expectations have risen due to the availability of multiple communication channels like the phone, email, chat, and social media. Transparency is key when it comes to customer interaction.

Customer Expectations 86

Customer Expectations Multi-Channel 2024 Social Media 86

Retently

MARCH 26, 2024

While support is readily available across channels at all times, with the higher-tier plans, you get your go-to Customer Success representative to help you make the most of the tool. Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.)

2024 78

2024 Multi-Channel NPS Feedback 78

Kustomer

FEBRUARY 6, 2024

These tools are equipped to handle high volumes of tickets across multiple channels and often feature advanced functionalities such as AI-driven ticket routing, and comprehensive reporting, and offer multiple integrations with other enterprise-level systems. We provide an overview of the leading tools available in the market.

2024 91

2024 Multi-Channel Omnichannel E-support 91

Inbenta

DECEMBER 28, 2024

A collaboration with Inbenta and our interactive Learn technology led to the creation of Discover Digital, a solution that has transformed Nationwide’s digital landscape. At that time, our digital channels were just beginning to emerge. It’s a multi-layered solution right across the business.

Demo 52

Demo Banking Multi-Channel Net Promoter Score 52

Retently

AUGUST 12, 2024

This provides a broader view of customer sentiment across all interactions with the brand, not just individual products. They need NPS tools that can integrate seamlessly with their existing platforms, provide real-time feedback, and support high volumes of customer interactions.

NPS 79

NPS Retail 2024 Net Promoter Score 79

BirdEye

FEBRUARY 27, 2024

Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024. You can gather this information from customer surveys, reviews, and other feedback channels like social media conversations.

Advertising 64

Advertising 2024 Automotive Social Media 64

BirdEye

APRIL 1, 2025

As per Forrester 2024 reports , over two-thirds of US online adults use ratings and reviews to evaluate purchases, and over half check them for travel and dining experiences. With Birdeyes centralized dashboard, multi-location hotels can monitor reviews and respond across multiple platforms from one place.

Hotels 52

Hotels 2025 Books Management 52

Kustomer

JANUARY 7, 2024

Typically, the cost is based on the number of users and the volume of customer interactions. Ticketing system : A robust ticketing system organizes every customer interaction into a trackable ticket. CRM capabilities : The platform should help you keep track of customer interactions and data.

2024 80

2024 E Commerce E-support Social Media 80

BirdEye

APRIL 26, 2024

Here are the top content creation tools for your business in 2024: BirdAI Birdeye Social Gemini AI Pinterest trends Answer the public Semrush Google Trends Feedly Google docs ChatGPT WordPress Grammarly Hemmingway Notion Google sheets Trello Otter Scribe Loom Picmonkey Canva Remove.bg Adobe Veed.io

2024 59

2024 Social Media Multi-Channel E-support 59

SurveySensum

FEBRUARY 17, 2025

Omnichannel Data Analysis Customer feedback comes from various channels, including emails, surveys, chatbots, social media, and support tickets. Real-time Dashboards A high-quality text analytics tool should offer interactive dashboards that provide a comprehensive view of customer feedback in real-time.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

SurveySensum

JULY 2, 2024

Multi-channel feedback Customers today interact with businesses through multiple channels such as email, social media, phone, chat, and in-person interactions. Due to the above reasons, customer feedback tools today have become necessary to offer multi-channel feedback collection.

Feedback 52

Feedback 2024 Multi-Channel NPS 52

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

SurveySparrow

FEBRUARY 18, 2024

Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys.

2024 52

2024 Multi-Channel E Commerce Tourism 52

SurveySparrow

FEBRUARY 22, 2024

It can be through surveys, reviews, or direct support interactions. For example, you could automate emails to welcome new customers, thank them for their purchases, or re-engage with those who haven’t interacted with the brand recently. These features enable you to collect and manage customer feedback.

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

SurveySensum

JULY 12, 2024

6 Best NPS Software for Small Businesses in 2024 We’ve researched and shortlisted the 6 best NPS software for small businesses. SurveySensum SurveySensum is a powerful NPS software that enables small businesses to create efficient NPS surveys, share them across multiple channels, and analyze feedback effectively.

NPS 52

NPS 2024 Multi-Channel Demo 52

SurveySensum

MARCH 20, 2024

It includes a variety of factors like customer service interactions and surveys for personalization and user journey optimization. List of the Top 10 Customer Experience Management Software Companies in 2024 1. It also enables businesses to easily track and analyze customer interactions across various touchpoints.

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

BirdEye

APRIL 16, 2024

Whether you’re a blogger, an e-commerce business, or a multi-location business, this guide has something for everyone to fully utilize their Pinterest business accounts and drive meaningful engagement. If you follow a section of your target audience, you can see what they pin and how they interact with other content on the platform.

2024 69

2024 Social Media Multi-Channel E Commerce 69

BirdEye

MAY 13, 2024

Why are audience insights tools essential for businesses in 2024? Why are audience insights tools essential for businesses in 2024? Audience insights tools allow you to analyze customer reviews, social media mentions, surveys, and other feedback channels to gauge the prevailing sentiment. Let’s explore these tools in detail.

Insights 64

Insights Social Media 2024 Multi-Channel 64

SurveySparrow

JANUARY 5, 2024

Multi-Channel Distribution: Reach your audience where they are. It’s a sleek, interactive platform that transforms the dull task of form-filling into an engaging and enjoyable experience. Multi-Question Paths: Create forms that change based on how people answer. Rating: 4.7/5

2024 52

2024 Multi-Channel Social Media Document 52

Kustomer

FEBRUARY 29, 2024

Users can access reports in various formats, including overviews or segmented by channels, agents, macros, satisfaction, and revenue. Real-Time Messaging Real-time messaging capability enables immediate interaction with customers, fostering quick response times and enhancing overall customer satisfaction.

E Commerce 52

E Commerce 2024 E-support Feedback 52