BirdEye

SEPTEMBER 20, 2024

Birdeye View 2024 , which took place from September 10th to 12th, 2024, showcased AI’s power in revolutionizing business strategies, enabling companies to stay ahead of the competition and deliver top-notch customer experience at scale. Watch the free demo now.

2024 105

2024 Innovation Social Media Demo 105

InMoment XI

OCTOBER 30, 2024

Ensure an Omnichannel Customer Journey Customers are no longer comfortable restricting themselves to a single interaction channel. Building an omnichannel customer experience makes the process smooth for customers as they don’t have to repeat information or stick to one channel. Omnichannel interactions are gaining relevance.

Insurance 195

Insurance Customer Satisfaction Customer Experience Multi-Channel 195

InMoment XI

OCTOBER 3, 2024

It is important to stay current with market trends and be adaptable to changes. Working to improve the guest experience and encouraging them to return can lead to increased revenue, positive online reviews, and valuable word-of-mouth marketing. Accessed 9/19/2024. Accessed 9/19/2024. Accessed 9/19/2024. Salesforce.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

InMoment XI

NOVEMBER 21, 2024

As a result, you can increase your market share with this customer-centric approach. It also keeps you in the loop regarding competitor behavior to help you further refine your marketing efforts. Invest in a tool that supports omnichannel data collection to capture a complete view of customer sentiment. Accessed 11/14/2024.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

InMoment XI

AUGUST 16, 2024

As the number of consumers making their purchases online has grown exponentially in recent years, it is no surprise that over 80% of marketing leaders have chosen to invest their resources in digital channels. link] Accessed 8/15/2024. 44 Key Digital Marketing Statistics for Strategic Growth in 2024.

2024 195

2024 Omnichannel Customer Journey Mapping Technology 195

InMoment XI

NOVEMBER 26, 2024

When to Use: This journey map is used when developing marketing and sales strategies that aim to guide prospective customers through their decision-making process. It is particularly useful for aligning teams across multiple departments, such as marketing, sales, and customer success. Accessed 10/8/2024. Accessed 10/8/2024.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

JULY 25, 2024

Implement Omnichannel Integration To create a great contact center experience, your customers need to be able to interact with you via the channel that is the most convenient for them at the time. link] Accessed 7/22/2024. Customer experience in the new reality. ([link] Accessed 7/22/2024. link] Accessed 7/22/2024.

Contact Center 195

Contact Center 2024 E Commerce Social Media 195

InMoment XI

DECEMBER 18, 2024

Companies leveraging omnichannel engagement retain 89% of their customers. InMoments omnichannel contact center solution helps manage interactions beyond traditional phone calls. 39 Call Centre Statistics You Need to Know in 2024 ( [link] ). Accessed on 12/18/2024. References Invoca.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

InMoment XI

APRIL 3, 2024

By expanding on digital touchpoints and incorporating online channels smoothly into the customer journey, you not only give a voice to those who might otherwise go unheard, but you also exponentially increase the amount of user data available to apply toward marketing, sales, and overall company strategy.

Customer Expectations 195

Customer Expectations Touchpoint Omnichannel Social Media 195

InMoment XI

NOVEMBER 18, 2024

By identifying specific customer preferences—such as preferred products, content types, or communication channels—you can tailor marketing messages, recommendations, and services to each customer’s needs. Informed Marketing Decisions Analyzing customer behavior allows you to craft more effective marketing strategies.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

Experience Investigators by 360Connext

JANUARY 23, 2024

Ignoring the Shift to Not Just Mobile-First, but Omnichannel for Real Customers are increasingly using mobile devices for their interactions. Omnichannel shoppers tend to spend more, with a 4% increase in-store and 10% online compared to single-channel shoppers, according to Harvard Business Review.

Customer Experience 143

Customer Experience 2024 Omnichannel Customer Journey Mapping 143

delighted

OCTOBER 3, 2024

By 2032, the ecommerce AI market is expected to reach $45.72 Social commerce meets customers where they are Social media is now more than just a marketing channel: it can also serve as an extension of your storefront. Just how prevalent is the resale market? billion between 2024 and 2029. Our advice?

Retail 93

Retail 2024 Social Media 2028 93

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Integration Capabilities : Seamless integration with your existing CRM, marketing automation, and other business tools is crucial.

2024 78

2024 Multi-Channel NPS Feedback 78

InMoment XI

OCTOBER 23, 2024

By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank. Follow these steps to enhance their satisfaction levels: Provide omnichannel customer support. These integrations can include your customer relationship management (CRM) and marketing automation.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

SEPTEMBER 19, 2024

It is up to you to ensure create an omnichannel customer experience so that their experience is consistent across whichever channels are most convenient for them. Personalize the Customer Experience Personalization is one of the most important things you can do to improve the end-to-end customer experience in today’s market.

Customer Experience 195

Customer Experience Customer Journey Mapping Social Media 2024 195

InMoment XI

DECEMBER 13, 2024

Features to Look for in Contact Center Dashboards Omnichannel Communication Sentiment Analysis Real-Time Call Transcriptions Integrations with Software Systems Visualization & Reporting Managing your contact center experience can be overwhelming. Accessed on 12/12/2024. Your dashboard should reflect these changes.

Call Center 195

Call Center Contact Center Social Media Metrics 195

BlueOcean

AUGUST 19, 2024

Forrester ’s 2024 US Customer Experience Index comes to the same conclusion: there is a clear connection between customer satisfaction and growth. These omnichannel touchpoints include everything from the tried-and-true phone, email, and web/app chat to self-service and social media.

Contact Center 156

Contact Center Average Handle Time Customer Satisfaction 2024 156

BlueOcean

AUGUST 19, 2024

Forrester ’s 2024 US Customer Experience Index comes to the same conclusion: there is a clear connection between customer satisfaction and growth. These omnichannel touchpoints include everything from the tried-and-true phone, email, and web/app chat to self-service and social media.

Contact Center 156

Contact Center Average Handle Time Customer Satisfaction 2024 156

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. Omnichannel engagement ensures brands meet consumers on their terms. #4

Consumers 59

Consumers E Commerce Marketing 2024 59

Magellan Solutions

JANUARY 17, 2024

The future of outsourcing in 2024 has been a topic of much concern lately. trillion in 2024. If these problems continue, how will BPO companies maintain their competitive advantage in 2024? BPO organizations are expected to branch into other markets, such as IT, finance, and customer service.

2024 52

2024 Competitive Advantage Omnichannel Telecommunications 52

InMoment XI

OCTOBER 31, 2024

Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email. This is where the omnichannel contact center solution provided by InMoment can assist your agents.

Call Center 195

Call Center Metrics Contact Center Customer Service 195

Kustomer

FEBRUARY 6, 2024

Enterprise Enterprise help desk software has extensive customization options that align with specific workflows and processes of the organization, with advanced analytics, omnichannel support, and extensive integrations. We provide an overview of the leading tools available in the market.

2024 91

2024 Multi-Channel Omnichannel E-support 91

InMoment XI

JULY 11, 2024

This allows companies to enhance their customer service, marketing strategies, and overall operational efficiency. These tools can help you train employees, develop marketing campaigns, and invest in business improvement that will make an immediate impact. link] Accessed 6/27/2024. What is Contact Center Speech Analytics?

Insights 195

Insights E Commerce Contact Center E-support 195

InMoment XI

SEPTEMBER 3, 2024

Market Research and Competitive Analysis Organizations can gain a deeper understanding of market trends, competitor positioning, and overall industry dynamics. Interoperability challenges arise when attempting to integrate conversation analytics with other systems, such as CRM or marketing automation tools.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

Optimove

JANUARY 1, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway s : AI will enhance personalization, but human judgment ensures its meaningful. Marketers must blend technology with creativity to craft seamless, impactful experiences.

2025 52

2025 Marketing Omnichannel Touchpoint 52

CSM Magazine

NOVEMBER 21, 2024

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. Everest Group’s PEAK Matrix is a renowned industry benchmark that assesses service providers based on their market impact, vision, and capability. TTEC Holdings Inc., TTEC Holdings Inc.,

2024 52

2024 Roadmap Innovation Contact Center 52

Kustomer

NOVEMBER 4, 2020

The chatbot market size is projected to grow from $2.6 billion by 2024. More Businesses Will Switch to an Omnichannel Approach. As we approach 2021, brands need to focus on providing seamless, omnichannel CX to foster brand equity and drive sales. billion in 2019 to $9.4 Data, Data, and More Data.

2021 124

2021 Customer Experience E-support Omnichannel 124

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

2024 80

2024 E Commerce E-support Social Media 80

Magellan Solutions

JULY 28, 2021

Why is omnichannel retail valuable? The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. Ultimately, an omnichannel strategy can help drive increased sales and revenue. Here are some of the factors that make omnichannel commerce so valuable.

Omnichannel 52

Omnichannel Multi-Channel 2022 Retail 52

Optimove

JULY 1, 2024

billion in 2024 to $7.41 Develop a comprehensive digital marketing strategy using player data. Provide a seamless omnichannel experience across all touchpoints. billion in 2024 to $7.41 billion in 2024 to $7.41 billion in 2029. Implement industry-standard data security and privacy protocols.

2029 69

2029 2024 Omnichannel Touchpoint 69

BlueOcean

AUGUST 9, 2021

This lines up with market predictions; contact center AI is expected to soar from $800 million in 2019 to $2.8 billion by 2024. But with the increase in omnichannel capabilities, virtual environments, and AI-based solutions, the benefits for efficiency and improved experience are clear.

Contact Center 156

Contact Center Technology 2024 Healthcare 156

SurveySparrow

JUNE 7, 2024

7 Best Conversational Analytics Software in 2024 Here’s a breakdown of the top 7 contenders in 2024: SurveySparrow DialerHQ CallRail Gong Avoma MeetGeek HubSpot Sales Hub 1. SurveySparrow – For Omnichannel Insights SurveySparrow is a full-fledged survey platform whose core strength lies in data collection and analysis.

2024 52

2024 2026 Omnichannel Contact Center 52

Lithium

JANUARY 2, 2024

Complimentary analyst report: Gartner’s Top Strategic Predictions for 2024 and Beyond “AI” was the biggest buzzword of 2023. Marketing Social media engagement: What is it and how to improve yours Measuring value and engagement on social media isn’t a new concept to marketers.

2024 52

2024 Social Media 2023 Contact Center 52

CSM Magazine

NOVEMBER 1, 2023

That’s why I am delighted to confirm that in 2024, Sabio – alongside our partners, and industry leaders – will once again be providing the platform to address those challenges following the news that our Disrupt event will be returning to London in March. It’s set to be the CX event of the year once more!

2024 52

2024 Customer Experience Competitive Advantage Events 52

BirdEye

NOVEMBER 29, 2023

From the latest trends shaping the industry to practical tips on enhancing your brand and the essential tips and tools to amplify your reach – this blog equips you with strategic steps to elevate your furniture store marketing. Table of contents What is furniture store marketing? How to market a furniture store?

Marketing 59

Marketing Advertising Social Media 2024 59

ShepHyken

NOVEMBER 14, 2024

This week, we feature an article by Andy Watson, Senior Product Marketing Manager, Customer Experience at RingCentral. planning to implement them in 2024. Discover how RingCentral’s AI-powered omnichannel contact center, RingCX, is transforming interactions, boosting productivity, and setting a new standard for customer experience.

Employee Experience 67

Employee Experience 2024 Contact Center Hospitality 67

Retently

NOVEMBER 13, 2024

VFRs create a consistent and efficient omnichannel shopping experience across both online and in-store environments. Market Growth and Adoption Rates The virtual fitting room market is booming – and the numbers speak for themselves. In 2024, this market is expected to be worth $5.71 trillion in 2024 , marking an 8.4%

Retail 146

Retail Social Media Technology Brands 146