2024 Touchpoint User Experience 
InMoment XI
JANUARY 9, 2024
To improve customer experience, your organization must adopt an integrated CX approach so that you can unlock valuable insights from all sources of customer data, then take action and drive measurable outcomes for your customers. 75 Must-Know Customer Experience Statistics to Move Your Business Forward” ( [link] ). Access 1/3/2024.
InMoment XI
NOVEMBER 26, 2024
In fact, over 70% of organizations say that customer journey mapping has helped them improve the user experience (UX) of a product or service or has helped them gain investment to create new features. Improving the entire customer experience can be difficult when only focusing on one stage or aspect.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
APRIL 3, 2024
Digital experience (also called digital customer experience or abbreviated as DX ) is an extension of traditional customer experience. But where customer experience takes every interaction into account, the digital experience focuses more specifically on those interactions that occur with digital touchpoints.
InMoment XI
NOVEMBER 18, 2024
Using behavioral data, you can improve the user experience based on actual customer behavior. Customer Journey Mapping Customer journey mapping tracks every touchpoint customers encounter with your organization. Generative AI then evaluates each touchpoint’s impact on customer experience and suggests improvements.
InMoment XI
OCTOBER 9, 2024
For instance, if you want targeted feedback on your checkout process, you need to query customers on that specific touchpoint instead of asking them about their general thoughts on your business. Asking customers for feedback right after they complete a transaction helps you capture raw and honest thoughts on this key touchpoint.
Retently
DECEMBER 10, 2024
With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Advanced Survey Logic: Includes features like skip logic and question piping, enabling dynamic and personalized survey experiences tailored to respondent behavior.
SurveySensum
AUGUST 8, 2024
In this digital age, having a streamlined, and user-friendly website isn’t just a nice-to-have strategy – it’s a must-have strategy for keeping your customers engaged and keep coming back to you. A website feedback survey is a way to gather feedback from users who have had interaction with your website.
Expert insights. Personalized for you.
413 
Let's personalize your content