CSM Magazine

JANUARY 9, 2025

Turning Payment Security into a Competitive Advantage This approach isn’t just about maintaining compliance it’s about turning payment security into a competitive advantage. The burden of compliance transforms from a daily challenge into a natural part of the customer experience.

Customer Experience 52

Customer Experience 2025 Competitive Advantage Webinar 52

CSM Magazine

APRIL 18, 2025

Set to launch in New Jersey in 2025, their upcoming platform is designed from the ground up with a mobile-first mindset, hyper-personalization, and sleek, modern UI at its core. How Soft2Bet Inspires the Future of Customer Service Soft2Bets story proves that customer-centric cultures arent just buzzwordstheyre competitive advantages.

Customer Centricity 52

Customer Centricity Culture 2025 Competitive Advantage 52

CSM Magazine

DECEMBER 16, 2024

Seamlessly integrating with communication channels and live agent interfaces, the portfolio harnesses Generative AI (GenAI) to deliver a competitive advantage through streamlined, personalized, and highly engaging customer interactions. A general release on Tata Communications AI Cloud is expected in the first half of 2025.

Communication 52

Communication Engagement Customer Engagement 2025 52

BirdEye

MARCH 28, 2025

As industries become saturated and consumer preferences shift rapidly, businesses that map their markets intelligently can uncover untapped growth opportunities, avoid costly missteps, and sharpen their competitive edge. But in 2025, the game has changed. In 2025, market mapping has evolved beyond static charts and manual research.

Marketing 52

Marketing 2025 Sales Demo 52

Alida

OCTOBER 15, 2017

The decade to come, coined “the age of authenticity,” will make the survey as we know it obsolete by 2025. As organisations increasingly compete on customer experience, the ability to capture authentic, actionable customer feedback is an unparalleled competitive advantage. Your customers are your competitive advantage.

Competitive Advantage 100

Competitive Advantage 2017 2025 Customer Journey 100

TechSee

FEBRUARY 1, 2021

According to Gartner, the number of CSPs investing in artificial intelligence (AI) technologies for improving their infrastructure planning, operation, and products will rise from 30% in 2020 to 70% in 2025. billion by 2025, a CAGR of 21.9% from 2020-2025.

2021 107

2021 Telecommunications 2025 Average Handle Time 107

TechSee

JANUARY 24, 2019

With Goldman Sachs predicting that AR will be an $80B market by 2025, it seems that more and more forward-thinking companies will be implementing live video interactive assistance. Drives competitive advantage. Drives contact center and operational excellence:reduces truck rolls, lowers NFF returns, improves FCR.

Contact Center 141

Contact Center Financial Document 2025 141

Thematic

FEBRUARY 12, 2025

in 2025 , "Both Social Media Analysis (SMA) and analyses of publicly available online data can contribute to a better understanding of societal phenomena and changes in public opinion over time, providing direct access to community opinion beyond traditional evaluation methods."​ According to a study by Bruce et al.

Social Media 62

Social Media Insights Feedback Brands 62

BirdEye

MARCH 6, 2025

How AI chatbots provide a competitive advantage AI chatbots do more than just improve customer interactions. They also help businesses make informed decisions, innovate, and maintain a strong competitive edge. The result? Deeper relations, higher lifetime value, and a brand reputation that shines.

Customer Engagement 52

Customer Engagement Engagement Marketing Banking 52

eGain Blogs

FEBRUARY 9, 2025

Gartner has underscored this point, predicting that by 2025, 100% of virtual customer assistant and virtual agent assistant projects that lack integration with modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals.

Customer Service 40

Customer Service Competitive Advantage Multi-Channel Virtual Agent 40

Talkdesk

JANUARY 2, 2020

By 2025, customer service organizations that embed AI in their multichannel customer engagement platform will elevate operational efficiency by 25%.”. Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. Talkdesk has an overall peer rating of 4.6 (out

Customer Service 66

Customer Service Contact Center 2025 Competitive Advantage 66

Thematic

FEBRUARY 24, 2025

Companies that actively apply customer insights boost retention, loyalty, and competitive advantage. AI-driven predictive maintenance has reduced downtime by up to 40% in manufacturing—a concept that applies to customer experience as well (AI-Driven Data Analytics, 2025). So, how do you turn insights into action?

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

TechSee

NOVEMBER 6, 2018

With Goldman Sachs predicting that AR will be an $80B market by 2025, the future seems promising for forward-thinking companies who implement AR remote assistance. It suggests that enterprises and technology innovation leaders explore AR to understand the future impacts to their business.

Call Center 104

Call Center Insurance Customer Satisfaction Document 104

Kustomer

SEPTEMBER 1, 2022

Consumer relations are an important area in which businesses can gain a competitive advantage, improve employee and customer engagement, and, perhaps most importantly, retain loyal customers. Here are six ways companies can build and improve the customer experience without a massive reorganization.

Customer Service Strategies 85

Customer Service Strategies Customer Service Consumers 2025 85

Playvox

SEPTEMBER 1, 2021

After Generation Alpha it follows that Generation Beta will be born from 2025 to 2039. It can also bring a competitive advantage, as customers can get virtual tours and experience your service or product in simulated environments. Another advantage to VR is training your contact center agents with virtual reality courses.

Customer Service 68

Customer Service Contact Center Virtual Agent Competitive Advantage 68

Ecrion

JUNE 26, 2019

The automation might replace or consolidate 25% of insurance workforce by 2025. Business automation lowers the costs, and that’s one of the ways insurance companies use to gain a competitive advantage in the market. The insurance industry has a 43% automation potential. Thus, most claims processes are now automated.

Insurance 64

Insurance E-support 2025 Competitive Advantage 64

Thematic

OCTOBER 13, 2019

GHC is run by the Anita.B.org, whose mission is to increase the impact of women on all aspects of technology, and are working to achieve equal representation of women in tech by 2025. Hire people that others would overlook and use the resulting diverse team as your competitive advantage. Why does this matter? My sad Alexa story.

2006 87

2006 2019 2012 2025 87

Integrity Solutions

JULY 31, 2024

All told, an irresistible sales culture can become your biggest competitive advantage. Who will YOUR superstars be in 2025 and beyond? But when your salespeople can see the value in what they provide to customers, they’ll be more motivated and will have more meaningful and differentiating conversations.

Sales 68

Sales Culture 2025 Competitive Advantage 68

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Carol Tompkins, Business Development Consultant at AccountsPortal.com says, “Providing a seamless multi-channel experience is one-way companies can use digital transformation to improve their CX programs and gain significant competitive advantage.

Customer Experience 59

Customer Experience Social Media Multi-Channel Call Center 59

Optimove

OCTOBER 4, 2022

million units in 2025. so it goes without saying that you’ll enjoy a far superior competitive advantage – which is no small feat in today’s ultra-saturated mobile app space. What we do know is that consumer interest remains high and shows no signs of slowing … yet.

2023 52

2023 Transportation 2025 Competitive Advantage 52

SurveySensum

NOVEMBER 7, 2023

Competitive Advantage: An exceptional mobile CX can set businesses apart from their competitors. Statista predicts that by 2025, retail e-commerce sales are expected to grow almost twofold, amounting to approximately 710 billion U.S. Conclusion The m-commerce sales are projected to hit approximately $710 billion by 2025.

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52

West Monroe

NOVEMBER 13, 2022

Having functional silos also limits effectiveness, agility, and competitive advantage. In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model. That’s where revenue growth management (RGM) comes in. Why aren’t manufacturers further along?

Management 52

Management Government Sales Measurement 52

West Monroe

NOVEMBER 13, 2022

Having functional silos also limits effectiveness, agility, and competitive advantage. In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model. That’s where revenue growth management (RGM) comes in. Why aren’t manufacturers further along?

Management 52

Management Government Sales Measurement 52

West Monroe

NOVEMBER 13, 2022

Having functional silos also limits effectiveness, agility, and competitive advantage. In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model. That’s where revenue growth management (RGM) comes in. Why aren’t manufacturers further along?

Management 52

Management Government Sales Measurement 52

Alliance by IFS

OCTOBER 30, 2019

By 2025, the global number of IoT connected devices is expected to grow to 22 billion. The turnkey solution from Astea and Software AG empowers service organizations to offer the type of proactive, outcome-based service delivery that can help build a competitive advantage. Service to Match Expectations.

Wireless 28

Wireless 2025 Competitive Advantage Customer Satisfaction 28

West Monroe

JANUARY 25, 2022

With market conditions and competitive landscape changing so rapidly, where do you really stand and where you need to improve? The challenge for 2022 and through 2025 will be how new digital players in and around the banking space will capitalize on this opportunity.

Banking 52

Banking 2022 Financial Multi-Channel 52

Clarivate

DECEMBER 7, 2023

Research and development (R&D) plays a fundamental role in generating the innovation that is essential for maintaining competitive advantage. We are pleased that Clarivate is included in the recently released Gartner report, Market Guide for Intellectual Property Management Software With R&D-specific Use Cases.

2023 59

2023 Management Document Marketing 59

PeopleMetrics

FEBRUARY 6, 2025

Benchmarking Against Competitors: AI can analyze social sentiment and industry trends, proving whether CX is a competitive advantage or a liability. The takeaway remains the same in 2025 as it did in 2017: get executive buy-in, or dont bother with VoC.

Leadership 62

Leadership 2017 2025 Competitive Advantage 62

Magellan Solutions

JANUARY 13, 2021

India dominates the LPO industry with an anticipated growth of $11 Billion by 2025. Provides a competitive advantage. This enables law firms and lawyers to focus on their clients’ legal requirements. Due to this, these legal processes are often sent to offshore LPO providers. Manages and minimizes risk exposure.

2013 40

2013 E-support Document 2008 40

Magellan Solutions

JANUARY 13, 2021

India dominates the LPO industry with an anticipated growth of $11 Billion by 2025. Provides a competitive advantage. This enables law firms and lawyers to focus on their clients’ legal requirements. . Due to this, these legal processes are often sent to offshore LPO providers. Manages and minimizes risk exposure.

2013 40

2013 E-support Document 2008 40

SmartKarrot

SEPTEMBER 11, 2020

By the year 2025, it will surpass 50% of the market share in the software industry. Company culture can be a powerful competitive advantage. Company culture is becoming more prominent than ever as a competitive advantage. The cloud continues to grow at a massive rate.

2020 10

2020 Customer Success Competitive Advantage Events 10

SmartKarrot

JUNE 16, 2022

million by the year 2025, with a Compound Annual Growth Rate (CAGR) of 16.02%. Flexibility Can Provide Competitive Advantage. This will not only help increase customer satisfaction and encourage higher renewal rates but can also help your organization gain a significant competitive advantage over other similar businesses.

Financial 10

Financial Competitive Advantage 2022 2025 10

Experience Investigators by 360Connext

APRIL 3, 2025

Join us to explore key strategies that will help you prioritize CX across your organization: Aligning CX with Business Growth: Discover how to connect customer experience to measurable outcomes like revenue, retention, and competitive advantage. This is a recording of a LIVE webinar that took place on April 2, 2025.

2025 143

2025 Competitive Advantage Customer Experience Webinar 143

BirdEye

MARCH 7, 2025

You can turn reviews into a competitive advantage by adopting smart review strategies and staying compliant with UK regulations. The post Google Reviews UK: The key to strengthening online reputation in 2025 appeared first on Birdeye Customer Experience Management. FAQ Section: Google Reviews UK 1.

2025 52

2025 Social Media Demo Feedback 52

CSM Magazine

DECEMBER 19, 2024

In an industry facing increasing demands for personalised customer experiences, cost efficiency, and access to skilled talent, this partnership provides Cho-Time (SSF Group) with a competitive advantage. yoummdays platform is an integral addition to our growth strategy.

Virtual Agent 52

Virtual Agent 2025 Competitive Advantage Social Media 52

CX University

FEBRUARY 18, 2025

CXU has achieved a Net Promoter Score of +92 in 2025 and was honored with the 2022 Impact Award from CXPA for its global influence on CX practices. About CX University CX University is a global leader in online Customer Experience training, dedicated to developing experience practitioners worldwide.

Telecommunications 52

Telecommunications Net Promoter Score Customer Experience 2025 52

CSM Magazine

JANUARY 2, 2025

Remote tools are no longer just a workaroundtheyre a competitive advantage. Need to share documents securely with a client? No problem. Want to keep track of deadlines across multiple time zones? And small firms embracing this flexibility are positioning themselves as forward-thinking and client-focused.

2025 52

2025 Document E-support Communication 52