CSM Magazine

JANUARY 3, 2025

This article delves into the top 10 AI tools that are essential for enhancing multilingual customer support in 2025, providing insights into their functionalities, benefits, and implementation strategies. Effective communication is paramount to understanding customer needs , resolving issues, and ensuring a positive experience.

2025 52

2025 E-support Customer Satisfaction E Commerce 52

SurveySensum

NOVEMBER 26, 2024

This targeted approach means you won’t be overwhelmed by unnecessary metrics; instead, you can prioritize actions that will have the greatest effect on improving customer experience. Gil West (SEVP & COO, Delta Airlines) highlights the platform’s capability for real-time customer insight.

2025 52

2025 NPS Multi-Channel Feedback 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

2025 52

2025 Multi-Channel NPS Feedback 52

Alida

JULY 17, 2017

On July 13 2017, over two hundred Vision Critical customers, insights, marketing and CX professionals gathered in Sydney for the Asia Pacific Customer Intelligence Summit, Vision Critical’s 7th annual customer summit. Creating shared value is essential for developing an authentic brand and truly connecting with customers.

2017 172

2017 Customer Experience Hotels 2025 172

BirdEye

MARCH 3, 2025

Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store. Omnichannel marketing is a customer-focused strategy that delivers a consistent brand experience across multiple platforms, such as websites, social media, email, and physical stores.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 3, 2025

Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store. Omnichannel marketing is a customer-focused strategy that delivers a consistent brand experience across multiple platforms, such as websites, social media, email, and physical stores.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 27, 2025

Its a powerful tool for driving credibility, improving search rankings, and connecting with potential customers even if youre 100% online. Now that you know your online or hybrid model qualifies, lets explore why having a Google Business Profile is more than just a box to checkits a critical tool for your brands growth in 2025.

2025 52

2025 Consulting Insights Demo 52

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Comm100

DECEMBER 16, 2024

This evolution isnt just about speedits about creating seamless, accessible, and consistent experiences for customers. But as automation becomes a cornerstone of customer service, a pressing question emerges: Is it possible to balance the efficiency of technology with the human connection that customers still crave?

Customer Service 52

Customer Service 2025 Demo Social Media 52

C3Centricity

JULY 23, 2024

Understanding the Potential for SMEs to Use More Customer-Centric Data Superior use of customer-centric data means going beyond basic data collection and analysis to integrate customer insights into every facet of a business. Gartner predicts that by 2025, AI-driven businesses will be able to capture up to $2.9

Customer Centricity 117

Customer Centricity 2025 Innovation Marketing 117

Optimove

FEBRUARY 23, 2025

To the stakeholders of Optimove: Every year, I prioritize listening to leading marketersour customersbecause their concerns provide insights that help shape the future of marketing. And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing.

2024 52

2024 Multi-Channel 2025 Financial 52

Currency Alliance

DECEMBER 1, 2020

If companies keep operating their loyalty programs like they did in 2000, then by 2025 it’s likely they’ll be investing a lot of money in programs that their customers use only once, and quickly recognize it could be a decade before they reach interesting rewards. Winning loyalty programs in 2025. according to the study.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

SurveySensum

FEBRUARY 17, 2025

Ensure no valuable customer insights are lost due to language barriers. Real-time Dashboards A high-quality text analytics tool should offer interactive dashboards that provide a comprehensive view of customer feedback in real-time. Customizable Dashboards & Reporting : You can track KPIs and visualize insights in real-time.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

Comm100

NOVEMBER 23, 2022

We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service. Omnichannel customer engagement software offers a solution. Omnichannel platforms connect every channel together so agents gain a 360-degree view of every customer they speak.

2023 98

2023 Customer Service Omnichannel 2025 98

Calabrio

MARCH 22, 2025

Why Its So Critical to Get Contact Center Management Right in 2025 In 2025, the contact center is no longer just a cost center; it’s an essential strategic asset in the pursuit of better customer experiences. Effective management is crucial for transforming it into a hub of customer intelligence and value creation.

Contact Center 52

Contact Center Management Call Center Measurement 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

2025 52

2025 Multi-Channel NPS Feedback 52

SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Top 10 CustomerGauge Alternatives in 2025 1.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Compelling Brand Values: Brand promises drive how the organization treats customers.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

Think Customers

JUNE 24, 2024

” Nick Cerise, Chief Marketing Officer, TTEC For example, Kyle presented data from the new report, “ 2024-2025 Customer Contact Benchmarking Report ,” which found that a majority of consumers are theoretically willing to use chatbots for self-service, but the current reality doesn’t match the vision.

Technology 59

Technology Contact Center 2024 Leadership 59

Optimove

MAY 4, 2023

The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. That’s when marketers create segments of users visiting competitive locations to convert them into customers. around a brick-and-mortar store).

2023 52

2023 Social Media 2025 Connections 52

C Space

DECEMBER 3, 2021

Michael Müller, Director Global Brand Strategy, Customer Insights, Audi. We have connected with like-minded people such as Nico Rosberg, Tom Hardy, Stella McCartney, Janelle Monáe and Olivia Wilde, who shared their personal story of progress. Empathy and Agility in a Changing Landscape. They, like us, want to shape the future.

Automotive 52

Automotive 2025 Brands Innovation 52

Currency Alliance

DECEMBER 17, 2019

Zappos.com, a fashion ecommerce site, grew to $1b in 10 years thanks to a healthy proportion of returning customers. A recent paper by Deloitte attributes this success to appraising agents based on whether they ‘made a personal emotional connection with the customer and addressed unstated needs’[v]. REACH MORE CUSTOMERS.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

Forrester's Customer Insights

JULY 16, 2020

These themes are already starting to play out now but will be far more prominent by 2025 and table stakes by […]. As part of our upcoming research report on the future of banking, Jacob Morgan and I have been interviewing financial services experts around the globe. Out of that research, four clear themes have emerged.

Banking 37

Banking 2025 Financial Connections 37

West Monroe

NOVEMBER 13, 2022

In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model. Understand your customers Many organizations have longstanding views that all sales and customers are “good”—and their rewards and incentives reflect this.

Management 52

Management Government Sales Measurement 52

West Monroe

NOVEMBER 13, 2022

In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model. Understand your customers Many organizations have longstanding views that all sales and customers are “good”—and their rewards and incentives reflect this.

Management 52

Management Government Sales Measurement 52

West Monroe

NOVEMBER 13, 2022

In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model. Organizations that realize the greatest value from their RGM programs focus on and build maturity in four key areas: customer insight, people and organization, data and measurement, and technology.

Management 52

Management Government Sales Measurement 52

SmartKarrot

DECEMBER 9, 2020

AI is transforming the way businesses interact with customers. As per Microsoft , nearly 95 percent of customer interactions will be through AI by 2025. AI can improve communication and address customer queries. Businesses need to offer an integrative experience to customers. AI to Improve CX. AI is transformative.

2021 22

2021 Customer Experience Omnichannel 2025 22

West Monroe

JANUARY 25, 2022

From basic customer service to advanced conversations about wealth management or business banking, customers need face-to-face connection with your professionals. But providing the most frictionless digital experiences for customers is only half the battle for banks. What does it mean to be a digital bank?

Banking 52

Banking 2022 Financial Multi-Channel 52

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? Points can be an effective tool to build loyalty, but by themselves, all they do is attempt to lock in customers that are already frequent. Push your team to capture exclusive customer insight.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

Experience Investigators by 360Connext

APRIL 3, 2025

Join us to explore key strategies that will help you prioritize CX across your organization: Aligning CX with Business Growth: Discover how to connect customer experience to measurable outcomes like revenue, retention, and competitive advantage. This is a recording of a LIVE webinar that took place on April 2, 2025.

2025 143

2025 Competitive Advantage Customer Experience Webinar 143

PeopleMetrics

FEBRUARY 13, 2025

As I outlined in the book , the reality is, VoC doesnt live in a vacuumit touches multiple departments, each playing a crucial role in making customer insights actionable. This is as true in 2025 as it was in 2017. Be the glue that connects these teams. Maybe even more so. But AI isnt a substitute for human expertise.

2017 109

2017 2025 Healthcare Feedback 109

SurveySensum

NOVEMBER 25, 2024

However, integrations in Medallia can be a little difficult to implement and might require help from the technical team for API connections. InMoment Large enterprise-level companies Experience Hub allows company-wide sharing of feedback from customers Contact for detailed pricing 4.7

2025 52

2025 2024 NPS 2023 52

BirdEye

JANUARY 22, 2025

In 2025, AI marketing tools are giving marketers the power to do just that. In this blog, well uncover the best AI marketing tools for 2025 and show you how they can take your marketing strategies to the next levelmaking your job easier and more impactful than ever before. Table of contents What are AI marketing tools?

Marketing 52

Marketing Social Media 2025 Multi-Channel 52

BirdEye

MARCH 25, 2025

However, in 2025, NPS will be more than a metric. It will be a window into your customer experience strategy , your brands reputation, and your companys ability to grow sustainably. Read this blog to calculate NPS and learn how companies use it to create loyal customers. Yet, in 2025, relying on NPS alone is no longer enough.

Net Promoter Score 52

Net Promoter Score NPS 2025 Metrics 52

BirdEye

MARCH 25, 2025

The 1 tool every small business needs: Birdeye GenAI platform 7 tips to simplify marketing automation for small business How will marketing automation for small businesses evolve in 2025? AI chatbots handled after-hours inquiries while auto-routing messages ensured clients were connected to the right staff members.

Marketing 52

Marketing Social Media Multi-Channel 2025 52

BirdEye

MARCH 7, 2025

Optimizing your restaurant’s Google business Profile to attract diners: 8 top tips to follow in 2025 Creating your restaurant’s Google Business Profile is just the beginning. Example: If your restaurant closes early on certain weekdays, update this information to avoid negative reviews from disappointed customers.

Social Media 52

Social Media Multi-Channel 2025 Events 52

Forrester's Customer Insights

FEBRUARY 3, 2025

More B2B organizations are asking whether connected television (CTV) is a viable option as traditional digital marketing channels face unprecedented challenges. in 2025, […] IAB reports that CTV spending will increase 13.8% in 2025, […] IAB reports that CTV spending will increase 13.8%

B2B 26

B2B 2025 Advertising Social Media 26