eglobalis

JANUARY 28, 2025

Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest Last week, we had the amazing event in Atlanta, CRM Playaz IRL 2025 , hosted by the venerable “Godfather of CRM” Paul Greenberg and Brent Leary , an incredible team working together. A perfectly tiered photo with Ray standing the highest.

Books 195

Books Customer Centricity Events 2019 195

eglobalis

MARCH 30, 2025

The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management. Over time, the need to connect dots led to centralized CX platforms. This has pushed the sector to innovate beyond sending out more survey forms.

Banking 320

Banking NPS B2B Social Media 320

Calabrio

MARCH 10, 2025

Analytics 15 Essential Call Center Tools for 2025 Share Perceptions of the contact centers potential have undergone a sea change in recent years. In 2025, business leaders are now four times as likely to see customer experience (CX) as a revenue driver and not a cost center. Top Providers: Talkdesk, Five9, Amazon Connect 2.

Call Center 52

Call Center 2025 Contact Center Virtual Agent 52

CSM Magazine

DECEMBER 3, 2024

If you’re looking for the best Zendesk apps to revolutionize your 2025 support strategy, this list has you covered. This is one of the most innovative Zendesk apps for 2025, bridging the gap between automation and human connection.

2025 52

2025 Customer Experience Exceptional Customer Service Omnichannel 52

Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty. Happy New Years!

2025 52

2025 Marketing Download Loyalty Programs 52

CSM Magazine

OCTOBER 21, 2024

This article explores how the Philippines is leading the way in customer experience innovation. According to a report by Gartner, AI is expected to handle up to 70% of customer interactions by 2025, and call centres in the Philippines are leading this shift toward automation.

Innovation 52

Innovation Customer Experience Omnichannel Social Media 52

Think Customers

DECEMBER 19, 2024

Thats always been the case but as we head into 2025, things feel different. As we head in 2025, here are 5 major trends that will reshape the way CX is delivered in the contact center. Contact centers traditionally tend to be very segmented, but in 2025 those silos will start breaking down.

2025 52

2025 Contact Center Customer Experience Insights 52

Optimove

NOVEMBER 3, 2024

For the first time, the award ceremony will be held live at Optimove Connect 2025, our premier user conference, on March 19-20 in London. Individual Awards Recognizing leaders and rising stars in CRM who inspire, innovate, and lead by example: CRM Executive of the Year CRM Rising Star Position-less Marketer of the Year (NEW!)

2025 52

2025 Download 2024 Touchpoint 52

Gainsight

DECEMBER 18, 2024

As we venture into the future of digital self-service support, lets explore five key trends to watch in 2025 that will define the customer experience landscape: 1. This approach not only enhances relationships but also leads to innovative solutions born from shared insights.

2025 52

2025 Customer Journey Loyalty Customer Satisfaction 52

Calabrio

MARCH 25, 2025

Analytics Contact center trends in 2025: Six key takeaways from the State of the Contact Center report Share The contact center industry is at a crossroads. Customer expectations continue to rise, workforce challenges have intensified, and contact centers are innovative AI solutions to help them keep up.

Contact Center 52

Contact Center 2025 E-support Omnichannel 52

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Thanks to all speakers, attendees, and partners for making Optimove Connect 2025 an unforgettable event!

Connections 52

Connections Marketing 2025 Rewards Programs 52

Calabrio

APRIL 11, 2025

Workforce Management From Onboarding to Excellence: Your Contact Center Training Guide for 2025 Jump ahead What is Contact Center Training? trillion in global sales are at risk in 2025 due to one thing: bad customer experiences. Recent estimates suggest that a staggering $3.8 switching from chat to call).

Contact Center 52

Contact Center 2025 Call Center Average Handle Time 52

ShepHyken

DECEMBER 24, 2024

What is your CX prediction in 2025? What is the most innovative thing youve done or seen in CX? Connect with Shep on LinkedIn. So, lets get right into it: In five words or less, what does CX mean to you? EVERY interaction your customers experience. Five words are not easy!) So be ready.

Customer Experience 91

Customer Experience 2025 Sports Workshop 91

Calabrio

MARCH 4, 2025

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. Table of Contents What Is an Omnichannel Contact Center?

Contact Center 52

Contact Center Omnichannel 2025 Touchpoint 52

Calabrio

MARCH 25, 2025

Customer Experience Voice of the Customer Tools: 10 of the Best VoC Software Options in 2025 Share Speak to anyone in customer experience, research, or marketing, and they’ll tell you that the old model of one-way customer communication is outdated. Table of Contents What is the Voice of the Customer (VoC)?

2025 52

2025 Contact Center Customer Journey Mapping Social Media 52

Optimove

MARCH 3, 2025

This post outlines 11 effective player retention strategies specifically designed for iGaming operators to implement in 2025. High retention rates indicate that players are engaging with the platform consistently, spending more time, and forming deeper connections with the games.

2025 52

2025 Loyalty Download Innovation 52

CSM Magazine

JANUARY 3, 2025

This article delves into the top 10 AI tools that are essential for enhancing multilingual customer support in 2025, providing insights into their functionalities, benefits, and implementation strategies. AI-driven tools improve efficiency, accuracy, and scalability, enabling companies to handle multilingual interactions seamlessly.

2025 52

2025 E-support Customer Satisfaction E Commerce 52

CSM Magazine

MARCH 25, 2025

Sabio Group today announced the expansion of its acclaimed ‘ Disrupt ‘ programme across Europe for 2025, taking its digital customer experience (CX) transformation event to three major European cities.

2025 52

2025 2017 Events Innovation 52

Optimove

JANUARY 1, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: This blog highlights how embracing AI while maintaining human strategy, judgment, and creativity will be key to staying ahead in 2025. Now, 2025 will be the year humans wrest control of GenAI to ensure it is properly used to deliver real-time, precision marketing messages.

2025 52

2025 Marketing Omnichannel Touchpoint 52

Optimove

MARCH 23, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: Optimove Connect 2025 honored the best in CRM marketing brands, teams, and individuals who are leading the way with data-driven, AI-powered, and Positionless Marketing strategies. Congratulations to all the 2025 winners for pushing CRM marketing into the future.

2025 52

2025 Marketing Download Demo 52

SurveySensum

JANUARY 16, 2025

Integrations Qualtrics : Qualtrics has more apps lined up in the system for you to connect with. It is expensive but allows you to connect with several third-party apps and tools. SurveyMonkey : SurveyMonkey has 100+ apps listed in the directory that you can connect to directly.

2025 52

2025 Multi-Channel NPS Feedback 52

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025! Day 2 will dive deeper into AI-powered marketing, customer journey orchestration, and more game-changing innovations. Stay tuned!

Connections 52

Connections Marketing 2025 Banking 52

SurveySensum

NOVEMBER 26, 2024

With its innovative and AI-driven capabilities. Seamless Integrations SurveySensum offers flawless integrations to many third-party tools and services, creating seamless connectivity throughout. Introducing SurveySensum SurveySensum utilizes AI to transform your customer experience to the next level.

2025 52

2025 NPS Multi-Channel Feedback 52

Zonka Feedback

JANUARY 7, 2025

With groundbreaking advancements in AI, smarter insights, seamless feedback collection across multiple channels, and more intuitive tools, Zonka Feedback has empowered businesses to connect with their customers like never before. This year was defined by innovation that reimagined how feedback works.

2024 52

2024 Feedback Innovation 2025 52

Alida

JULY 17, 2017

Creating shared value is essential for developing an authentic brand and truly connecting with customers. Develop personal connections with customers. The 2017 Customer Intelligence Summit had a lot to tell us about personal connections. How do insight communities foster this personal connection? Stop using spam surveys.

2017 172

2017 Customer Experience Hotels 2025 172

Optimove

SEPTEMBER 25, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: At Optimove Connect 2025, you’ll transform connections into growth. Connect with peers, explore proven solutions, and stay ahead of market trends. Mark your calendars – Optimove Connect returns to London on March 19-20, 2025.

2025 52

2025 Connections Marketing Workshop 52

Interactions

OCTOBER 29, 2024

6 Criteria for Gen AI Investments Gartner predicts that by 2025, Gen AI will be embedded in 80% of enterprise Conversational AI offerings, up from just 20% in 2023. Gartner also estimates that by 2025, 30% of Generative AI projects will be abandoned after proof of concept. So, yes, Gen AI is coming to the contact center.

Contact Center 62

Contact Center 2025 Social Media 2023 62

Calabrio

MARCH 31, 2025

Contact Center AI Generative AI in Contact Centers: The Tech and Use Cases Driving a Revolution in Customer Service Share The contact center landscape is undergoing a dramatic shiftone driven by the adoption and innovation of AI. At the center of the speed and scale of this revolution in customer service is generative AI.

Contact Center 52

Contact Center Customer Service Virtual Agent 2025 52

Alida

JUNE 30, 2017

While the new paradigm of CASE (Connected, Autonomous, Shared, Electric) vehicles is expected to generate new economic opportunities, the picture for the legacy manufacturer/franchise dealer sales model is alarming. Almost sixty percent think that half of today’s car owners will no longer want to own a car by 2025.

Automotive 138

Automotive 2025 Customer Relationships 2017 138

C3Centricity

JULY 23, 2024

Businesses can tailor their offerings, communications, and engagements to create meaningful connections by understanding customers’ preferences, behaviours, and needs. Gartner predicts that by 2025, AI-driven businesses will be able to capture up to $2.9 trillion in business value.

Customer Centricity 117

Customer Centricity 2025 Innovation Marketing 117

Eptica

APRIL 1, 2020

Date: Wednesday, April 1, 2020 Author: Steve Nattress What will customer self-service look like in 2025? While this sounds like science fiction, it is an approach that is already being explored by innovators such as Tesla. The importance of video connectivity in today’s crisis. Published on: April 01, 2020.

2025 75

2025 ROI 2020 Hotels 75

TechSee

JANUARY 24, 2019

Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. The human-interaction drives a personal connection as agents can pick up on customers’ body language and tone of voice.

Contact Center 141

Contact Center Financial Document 2025 141

Optimove

FEBRUARY 23, 2025

And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing. With that as a backdrop, this letter will cover the state of the CRM Marketing industry, Optimoves accomplishments in 2024, and a look ahead to 2025 and beyond. #1

2024 52

2024 Multi-Channel 2025 Financial 52

eglobalis

DECEMBER 17, 2024

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers.

2025 340

2025 Net Promoter Score B2B Multi-Channel 340

BirdEye

MARCH 6, 2025

They also help businesses make informed decisions, innovate, and maintain a strong competitive edge. Proof of innovation and brand leadership AI chatbots scream innovation, and companies using them are leading the charge. Deeper relations, higher lifetime value, and a brand reputation that shines.

Customer Engagement 52

Customer Engagement Engagement Marketing Banking 52

Gainsight

NOVEMBER 26, 2024

It was all about making those small but memorable connections. And with exciting plans on the horizon, especially around Human-First AI in customer success, it’s an exciting time for innovation in our field. As I look ahead to Pulse 2025, I’m excited for what’s next. We can’t wait to see your debut on the Pulse stage, Faye!

2024 52

2024 Events 2025 Consulting 52

Totango

FEBRUARY 12, 2025

Totango marked a significant milestone on January 22, 2025 a complete rebrand and website update that signals an exciting new chapter, and reflects the journey that brought us to this point. It takes two to tango The updated logo reinforces innovation and momentum, while clarifying that we support enterprise businesses and revenue leaders.

Brands 62

Brands 2024 Customer Success 2025 62