Optimove

JANUARY 2, 2025

In 2025, success lies in standing out with a smarter strategy. Part 1 of the 2025 Optimove Consumer Marketing Fatigue Report shows you how to evolve your email campaigns to break through the noise and boost engagement. The post Optimove Insights: 2025 Consumer Marketing Fatigue Part 1 appeared first on Optimove.

2025 76

2025 Consumers Insights Marketing 76

ShepHyken

JANUARY 5, 2025

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. Top 5 CX Trends that Will Shape 2025: Study by ET Edge Insights (ET Edge Insights) SurveySensum, has announced its latest Top 5 CX Trends for 2025 report.

2025 70

2025 Article Customer Service Loyalty Programs 70

eglobalis

OCTOBER 14, 2024

For example, the customer expectations for a B2B tech company will differ significantly from those for a consumer-facing retail brand. A universal approach doesn’t work because customer behaviour, expectations, business models, and local cultural nuances vary widely across sectors.

Customer Experience 461

Customer Experience Customer Journey Mapping Innovation Net Promoter Score 461

C3Centricity

APRIL 19, 2025

There can be no doubt that today’s buyers have evolved into sophisticated decision-makers who demand more than just quality products to achieve consumer loyalty. Yet many mid-sized CPG companies remain trapped in a cycle of reactionconstantly trying to catch up to consumer expectations rather than anticipating and shaping them.

Consumers 62

Consumers Loyalty Brands 2025 62

ShepHyken

JANUARY 12, 2025

This is a nigh-indisputable fact, one which nearly every consumer has encountered at one point or another when attempting to gauge the quality of an item and the credibility of the manufacturer or vendor. Amazon Fights Back Against Fake Reviews: How Can Retailers Prevent Fraudulent Feedback? My Comment: Reviews are important.

2025 74

2025 Article Magazine Customer Service 74

ShepHyken

MARCH 30, 2025

My Comment: The Medallia Experience 2025 conference was just in Las Vegas last week. How Consumer Feedback Shapes Customer Experience by Jessica Aleman (FocusGroups.org) Today’s competitive business landscape highlights customer experience as a crucial differentiator across industries.

2025 70

2025 Article Customer Service Magazine 70

ShepHyken

FEBRUARY 3, 2025

The 2025 Customer Service Transformation Report by Intercom (Intercom) For years, weve tracked gradual changes staffing struggles, rising customer expectations, the shift to digital-first. My Comment: I have the honor of working with Intercom, and they just released the 2025 Customer Transformation Report.

2025 74

2025 Article Customer Service Loyalty Programs 74

Calabrio

MARCH 10, 2025

Analytics 15 Essential Call Center Tools for 2025 Share Perceptions of the contact centers potential have undergone a sea change in recent years. In 2025, business leaders are now four times as likely to see customer experience (CX) as a revenue driver and not a cost center. Top Providers: Talkdesk, Five9, Amazon Connect 2.

Call Center 52

Call Center 2025 Contact Center Virtual Agent 52

InMoment XI

NOVEMBER 1, 2024

Fake reviews are an escalating problem for both consumers and businesses. As consumers grow more aware of this issue, they’re becoming increasingly cautious about purchasing products or services. In fact, over 50% of consumers say they wouldn’t buy a product if they suspected the reviews were fake. With 57.5% In the U.S.,

2025 221

2025 2024 Reference Consumers 221

TechSee

DECEMBER 11, 2024

Key Takeaways for 2025 Reflecting on service trends in 2024, it’s clear that success in service experience innovation depends on thoughtful execution. While predictions can guide strategic priorities, their realization hinges on organizational readiness, consumer trust, and a commitment to seamless, human-centered experiences.

2024 109

2024 2025 Omnichannel Social Media 109

ShepHyken

DECEMBER 9, 2024

High customer expectations and the ability to switch to competitors easily mean companies must work even harder to keep their consumers happy. Isabelle shares stats from the 2025 Consumer Trends Report by Qualtrics. Customer loyalty is fragile. 53% of bad customer experiences result in a decrease in spending.

Feedback 74

Feedback 2025 Airlines Hospitality 74

ShepHyken

MARCH 10, 2025

Loyalty Programs by Marketoonist (Marketoonist) According to BCG, the average US consumer now belongs to more than 15 loyalty programs. BCG also found that as the number of loyalty programs has increased, the less engaged and loyal consumers actually are.

2025 70

2025 Article Loyalty Programs Customer Service 70

Maru Group

APRIL 3, 2025

With this in mind, every few months Maru UK run a detailed Cost-of-Living survey, to keep an eye on how consumer opinion of the crisis may be changing, and looking in depth at peoples emotional response and how this translates to real world behaviour, so that we can help businesses predict consumer actions in the months to come.

Consumers 52

Consumers 2025 Travel Financial 52

BirdEye

APRIL 11, 2025

In fact, 90% of consumers read at least two reviews before making a local purchase, which makes reviews a key part of your local SEO strategy. Conclusion: Why the right local SEO partner makes all the difference In 2025, local visibility isnt optional its your competitive edge. How can online reviews impact my local SEO performance?

2025 52

2025 Multi-Channel Social Media Demo 52

ShepHyken

OCTOBER 13, 2024

The CX Trends to Watch in 2025 by Melanie Mingas (CX Network) From data utilization to consumer tech and the role of CX in business, there are big changes on the way for CX in 2025 My Comment: It’s hard to believe we’re less than three months away from 2025. Here’s the first list of CX trends I’ve seen.

Article 70

Article 2025 Customer Service 2024 70

CSM Magazine

OCTOBER 24, 2024

UK ecommerce retailers will widen their adoption of artificial intelligence (AI) to include solutions that improve and streamline post-purchase experience in 2025. Current AI adoption by UK online retailers in 2024 Planned AI adoption by UK online retailers in 2025 1. Gen AI for translations and copy writing – 57% 1.

2025 52

2025 Roadmap Retail 2024 52

BirdEye

APRIL 13, 2025

In 2025, Pinterest UK is no longer just a digital mood boardits a fully-fledged marketplace where discovery, inspiration, and shopping seamlessly collide. Pinterest marketing UK lets brands ride the wave of cultural moments and consumer moods with laser precision. But how exactly do you turn passive scrollers into paying customers?

2025 52

2025 E Commerce Social Media Retail 52

BirdEye

MARCH 28, 2025

Why multi-location businesses must prioritize Google Maps SEO in 2025 In 2025, Google Maps is no longer just a navigation toolits a powerful engine for discovery, engagement, and trust-building. The post Google Maps SEO: The ultimate guide to ranking higher in 2025 appeared first on Birdeye Customer Experience Management.

2025 52

2025 Multi-Channel Social Media Demo 52

Optimove

AUGUST 20, 2024

Maximize Player Lifetime Value This NFL Season Unlock the full potential of your sportsbook with insights from the Optimove Insights 2024-2025 Consumer Report on NFL Wagering Intentions. The post Optimove Insights: 2024–2025 Consumer Report on NFL Wagering Intentions appeared first on Optimove.

2025 76

2025 2024 Consumers Insights 76

BlueOcean

OCTOBER 30, 2024

With global growth expected to remain flat and underwhelming in 2025, it’s clear that caution is in the air. Consumers are spending as hesitantly as businesses. That means customer expectations are high, and only companies that meet them will gain loyal buyers and thrive in the coming years.

Contact Center 156

Contact Center Culture 2025 Customer Service 156

Calabrio

MARCH 25, 2025

Analytics Contact center trends in 2025: Six key takeaways from the State of the Contact Center report Share The contact center industry is at a crossroads. Just 36% of contact centers report having a true omnichannel setup thats foundational to enabling the experiences that more and more consumers are after.

Contact Center 52

Contact Center 2025 E-support Omnichannel 52

ShepHyken

MARCH 24, 2025

by Tom Ryan (RetailWire) For the second year in a row, BrightLocals Local Consumer Review Survey in a blind test found that a majority of consumers prefer responses to online reviews from businesses created by AI rather than a human. You no longer run out of razor blades, dog food, and other consumable products used on a regular basis.

Article 74

Article 2025 Customer Service Healthcare 74

CSM Magazine

JANUARY 3, 2025

This article delves into the top 10 AI tools that are essential for enhancing multilingual customer support in 2025, providing insights into their functionalities, benefits, and implementation strategies. High Costs: Hiring and training multilingual staff is expensive and time-consuming.

2025 52

2025 E-support Customer Satisfaction E Commerce 52

TechSee

JUNE 10, 2021

By 2025, the IDC predicts that the number will rise to 41.6 of data by 2025. . Even before the pandemic created a remote-first world, 72% of consumers said they wanted to solve their problems or issues on their own without having to engage with a human customer service agent. billion devices. How much data?

Innovation 207

Innovation 2025 Transportation Consumers 207

Calabrio

MARCH 4, 2025

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. As consumers, we expect more than the flexibility of multiple channels.

Contact Center 52

Contact Center Omnichannel 2025 Touchpoint 52

ShepHyken

OCTOBER 20, 2024

How 5 Brands Use Relationship Marketing to Create Loyal Customers by Industry Dive (Industry Dive) Nearly 70% of consumers will pay more for brands that they love. The fourth annual report draws on insights from nearly 24,000 consumers in 23 countries around the world. That is the epitome of successful relationship marketing.

Article 77

Article 2024 Customer Service 2025 77

ShepHyken

APRIL 21, 2025

What 73% of Consumers Say About AI and the Customer Experience by John Smallwood (Hotel-Online) As AI technologies become more prevalent in the hospitality industry, the challenge becomes even more pronounced. Consumers are concerned, if not downright scared. When used the right way, great results are achieved.

Article 66

Article 2025 Customer Service Hospitality 66

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. Now, the similaritiesandwhat you can learn from your consumer counterparts. SaaS leaders can learn a lot about marketing and customer experience at scale from their consumer counterparts. 3: Make onboarding seamless.

B2B 52

B2B Consumers B2C 2025 52

ShepHyken

JANUARY 26, 2025

Consumers Crave More Than Discounts From Loyalty Programs by John Pedini (Forrester) Most global consumers belong to at least one loyalty program, including 90% of online adults in the US, in Europe-5 (88%), and in Australia (93%).

Article 66

Article 2025 Customer Service Loyalty Programs 66

ShepHyken

NOVEMBER 25, 2024

10 Trends to Guide Your 2025 CX Strategy by NICE (CMSWire) By embracing the power of cloud, digital and AI and aligning your CX initiatives with your customers’ needs, your business won’t just be keeping pace but leading the way in exceptional CX. I have added my comments about each article and would like to hear what you think too.

Article 70

Article Customer Service 2025 2024 70

eglobalis

JULY 2, 2024

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. European giants like Unilever and Siemens utilize NPS to gauge consumer sentiment and pinpoint areas for product line improvements.

NPS 468

NPS Feedback Net Promoter Score B2C 468

ShepHyken

DECEMBER 1, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a business’s most crucial operations in 2024, customer service would probably be among the most important ones. So, I’ve compiled over 30 customer experience statistics you should know for 2025.

2024 77

2024 Article Customer Service 2025 77

BirdEye

APRIL 24, 2025

In this blog, youll learn what testimonial advertising is, why it works, how its shifting in 2025, and why top brands are using GenAI tools like Birdeye to collect and scale testimonial ads that feel more relatable and convert better. Todays consumers scroll past marketing fluff and spot exaggeration a mile away. The result?

Advertising 52

Advertising 2025 Multi-Channel Social Media 52

C3Centricity

FEBRUARY 8, 2025

Organisations are facing unprecedented challenges in remaining competitive and maintaining business success in 2025. Let’s explore why this powerful trinity is more relevant than ever in 2025 and how you can leverage it to grow your business. Why These Three Pillars Matter Now More Than Ever The numbers tell a compelling story.

Innovation 62

Innovation Leadership Insights 2025 62

Optimove

JANUARY 1, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: This blog highlights how embracing AI while maintaining human strategy, judgment, and creativity will be key to staying ahead in 2025. Now, 2025 will be the year humans wrest control of GenAI to ensure it is properly used to deliver real-time, precision marketing messages.

2025 52

2025 Marketing Omnichannel Touchpoint 52

ShepHyken

DECEMBER 16, 2024

The Customer Experience Paradox – and How to Overcome It by MARKETING-INTERACTIVE (MARKETING-INTERACTIVE) As consumers tighten their spending after poor experiences, brands face mounting pressure to prioritise CX or risk losing market share. of midmarket consumer products businesses, according to new research from SAP Insights.

Article 62

Article Customer Service Loyalty Programs 2024 62

BirdEye

MARCH 27, 2025

However, to win in 2025, multi-location businesses must treat their Google Business Profile as a living assetcontinuously updated, localized, and fueled by GenAI tools. Why this matters: In 2025, Googles AI will now reward listings that reflect "real-world authority"complete information, active review management , and customer engagement.

2025 52

2025 Engagement 2024 Management 52