BirdEye

MARCH 3, 2025

Omnichannel marketing is a customer-focused strategy that delivers a consistent brand experience across multiple platforms, such as websites, social media, email, and physical stores. AI tools will analyze customer behavior, predict preferences, and enhance customer support through chatbots, making interactions smoother and more tailored.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 27, 2025

Now that you know your online or hybrid model qualifies, lets explore why having a Google Business Profile is more than just a box to checkits a critical tool for your brands growth in 2025. This means you can compete with brick-and-mortar competitors and reach new customers actively searching in your niche.

2025 52

2025 Consulting Insights Demo 52

Alida

JULY 17, 2017

On July 13 2017, over two hundred Vision Critical customers, insights, marketing and CX professionals gathered in Sydney for the Asia Pacific Customer Intelligence Summit, Vision Critical’s 7th annual customer summit. Throughout the day, one clear theme emerged: shared value. Brittany Wong (@brittanywong) July 13, 2017.

2017 172

2017 Customer Experience Hotels 2025 172

Thematic

FEBRUARY 12, 2025

Tracking Customer Sentiment & Industry Trends Sentiment analysis helps businesses measure customer emotions towards their brand, products, and services. Example: A telecom company can track customer frustration regarding service outages and respond proactively. This insight directly informs product development.

Social Media 62

Social Media Insights Feedback Brands 62

Currency Alliance

DECEMBER 1, 2020

This is likely why consumers are active in less than half of the loyalty programs in which they are enrolled – 6.7 After all, marketplaces are evolving into broad commercial ecosystems and brands will need their loyalty programs to be present in the places frequented by their target customers. Winning loyalty programs in 2025.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.

2021 124

2021 Customer Experience E-support Omnichannel 124

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Compelling Brand Values: Brand promises drive how the organization treats customers.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

Comm100

NOVEMBER 23, 2022

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. Proactive customer engagement takes off. “By

2023 98

2023 Customer Service Omnichannel 2025 98

Alida

OCTOBER 15, 2017

Asia is the fastest growing region in the world with rapid consumer evolution and growing digitally-minded young populations. There’s never been a more crucial time for brands to keep a finger on the pulse of changing customer needs – or risk falling behind the pack. .

Competitive Advantage 100

Competitive Advantage 2017 2025 Customer Journey 100

Kustomer

SEPTEMBER 1, 2022

Even if your products or services are exceptional, customer loyalty can be lost if the customer experience is tainted with one poor interaction. A stellar customer support strategy is meant to enhance the consumer experience as they interact with your brand. 6 Ways to Maintain a Strong Customer Service Strategy.

Customer Service Strategies 85

Customer Service Strategies Customer Service Consumers Competitive Advantage 85

Calabrio

MARCH 22, 2025

Great customer experiences now come with a massive price premium and bad ones drive even the most loyal consumers away in a hurry. Effective management is crucial for transforming it into a hub of customer intelligence and value creation. These insights shouldnt lead to better performance only in the contact center, though.

Contact Center 52

Contact Center Management Call Center Measurement 52

SurveySensum

APRIL 15, 2025

Moreover, post discussing the issues with the relevant teams, you can remove the issue from the core and close the feedback loop with the customer. Top 11 Voice of the Customer Tools in 2025 To save you time and effort, weve shortlisted a list of the top VoC tools from the market based on their quality, cost-effectiveness, and performance.

Multi-Channel 52

Multi-Channel Feedback Touchpoint Voice of Customer 52

Think Customers

JUNE 24, 2024

Digital experiences have been normalized by consumers across all industries, and expectations are high for AI and other digital tools to support internal and external operations. Companies are still hesitant to take big steps, however. Inertia is in the industry generally,” Kyle said, but data shows companies can’t afford to wait.

Technology 59

Technology Contact Center 2024 Leadership 59

Forrester's Customer Insights

OCTOBER 24, 2024

As retailers brace for a challenging 2025, technology will play a crucial role in offsetting the impact of waning consumer demand on their business.

2025 29

2025 Retail Consumers Technology 29

Forrester's Customer Insights

SEPTEMBER 27, 2024

A year ago, we predicted that the number of green consumers would stay constant in 2024, despite climate chaos and backlash. Despite evidence of accelerated weather-related disasters and a desire among many consumers to act sustainably, we predicted that inflation and the cost of living would heavily influence buying decisions.

Consumers 26

Consumers 2025 2024 B2C 26

Forrester's Customer Insights

FEBRUARY 11, 2025

Imagine a future where bold brand strategies seamlessly blend with real-world journeys to captivate and delight customers. Explore the tools to create that future at CX Summit North America, the premier gathering of CX, marketing, and digital professionals.

2025 26

2025 Marketing Brands Measurement 26

Forrester's Customer Insights

FEBRUARY 25, 2025

For those of us in the US who track the economy and its implications for consumers and the brands that sell to them, it’s been a head-spinning couple of months. Policies have been coming at us fast and furious as a new administration looks to stamp its mark on the economy. Of course, the US […]

Consumers 26

Consumers 2025 Brands Advertising 26

C Space

DECEMBER 3, 2021

Michael Müller, Director Global Brand Strategy, Customer Insights, Audi. As a brand you have to be empathic and agile and provide technical and emotional benefits for your customers.”. By 2025, we are going to have more than 20 all-electric models and expand our PHEV portfolio. Empathy and Agility in a Changing Landscape.

Automotive 52

Automotive 2025 Brands Innovation 52

Optimove

MAY 4, 2023

The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. That’s when marketers create segments of users visiting competitive locations to convert them into customers. around a brick-and-mortar store). Bottom line?

2023 52

2023 Social Media 2025 Connections 52

Think Customers

JULY 25, 2024

This provides a limited and momentary glimpse into customer sentiment. Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025. Companies like Unilever and Siemens use NPS to assess consumer sentiment and identify product improvement areas.

Metrics 40

Metrics Feedback NPS Net Promoter Score 40

Lumoa

JUNE 9, 2020

Just as with customer experience in every other business segment, eCommerce customer experience is growing increasingly important in our current economic climate. The eCommerce market is expected to grow by 11 trillion dollars between 2021-2025.

Customer Experience 78

Customer Experience Feedback Retail Customers 78

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.

2021 52

2021 Customer Experience E-support Omnichannel 52

Currency Alliance

DECEMBER 17, 2019

Of course, as well as consumer-facing data collection points, the right technology on the business-side is needed to reap the benefits. It will cost you no more than other products or services aggregated in your catalog, and you will discover a great many more rewards that customers genuinely want to earn. REACH MORE CUSTOMERS.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

West Monroe

NOVEMBER 13, 2022

For one consumer eyewear client , a data-driven RGM strategy unlocked the door to 25% more revenue from existing accounts—realized in a matter of months. In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model.

Management 52

Management Government Sales Measurement 52

West Monroe

NOVEMBER 13, 2022

For one consumer eyewear client , a data-driven RGM strategy unlocked the door to 25% more revenue from existing accounts—realized in a matter of months. In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model.

Management 52

Management Government Sales Measurement 52

West Monroe

NOVEMBER 13, 2022

For one consumer eyewear client , a data-driven RGM strategy unlocked the door to 25% more revenue from existing accounts—realized in a matter of months. In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model.

Management 52

Management Government Sales Measurement 52

West Monroe

JANUARY 25, 2022

To raise the bar even higher, we are increasingly convinced that this balancing act must also ensure both live and screen-based experiences have the same level of excellence, simplicity, and ease—all working in concert with each other to ensure seamless transitions when customers move between channels. In the U.S.,

Banking 52

Banking 2022 Financial Multi-Channel 52

Forrester's Customer Insights

OCTOBER 1, 2024

With cybercrime expected to cost $12 trillion in 2025, regulators will take a more active role in protecting consumer data while organizations pivot to adopt more proactive security measures to limit material impacts. Find out more in our 2025 predictions for cybersecurity, risk, and privacy.

2025 49

2025 Measurement Consumers Management 49

Currency Alliance

FEBRUARY 10, 2020

Thanks to supermarkets’ high customer frequency and good data analytics, grocery chains can dynamically apply different points earning levels based on the available margin on each item sold, FMCG/CPG-funded offers, and insight about the share of wallet they are getting from each customer. consumer goods (Fitbit).

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52

Forrester's Customer Insights

OCTOBER 24, 2024

Consumer and business buyers are more comfortable with digital than ever. Indications are that they’re ready to go even further — but they may have to wait.

2025 26

2025 Consumers Customers 26

Optimove

NOVEMBER 25, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: As we approach 2025, the marketing landscape is rapidly evolving, requiring marketers to stay ahead of emerging trends and technologies to maintain a competitive edge. Below are our top 11 predictions for where the marketing landscape is headed in 2025.

2025 108

2025 Technology Marketing Omnichannel 108

Thematic

MARCH 12, 2025

Imagine knowing exactly what your customers want, what frustrates them, and what keeps them coming back—all without them having to spell it out. Well, the good news is, you don’t need psychic powers—just customer insights and analytics. billion people worldwide use social media in 2025, up from 4.6

Customer Insights 62

Customer Insights Insights E Commerce Loyalty Programs 62

SurveySensum

APRIL 14, 2025

Did you know each year more than 30,000 new consumer products are launched and 95% of them fail – Harvard Business School No one wants to be in that 95% category, right? How to create a successful product that fits the market needs, resolves customer challenges, and also has a competitive edge? But how to avoid it?

2025 52

2025 Feedback Multi-Channel NPS 52

SurveySensum

JANUARY 6, 2025

So to make it easy for everyone involved in searching for alternatives to Google Forms we evaluated a lot of tools and came up with a list of 13 Google Forms competitors 2025. Formstack Custom URLs to increase brand awareness Ability to auto-calculate multiple cost fields into a summary Conditional logic Yes No Starts at $50 per month 4.4

2025 52

2025 2024 E-support 2023 52

SurveySensum

NOVEMBER 25, 2024

Source : G2 , Medallia Review, Oct 7, 2024 Comparison Table of the Best Medallia Alternatives in 2025 Medallia Alternative Ideal For Best Features Price G2 Rating SurveySensum Best for medium to enterprise-level businesses looking to automate their CX program and leverage it to impact their bottom line. Per Month Premium – $149.00/Per

2025 52

2025 2024 NPS 2023 52

BirdEye

JANUARY 22, 2025

In 2025, AI marketing tools are giving marketers the power to do just that. In a world of high consumer expectations, AI is a marketing breakthrough. Around 61% of marketers are already using AI in some capacity, with many leveraging it to improve customer engagement, personalization, and analytics.

Marketing 52

Marketing Social Media 2025 Multi-Channel 52

Forrester's Customer Insights

NOVEMBER 7, 2024

With a new administration set to take office in 2025, a different set of economic policies will come into play, shaping consumer sentiment and driving spending behavior. We aren’t sure quite yet exactly what these policies will be – just as for brands, campaign promises often diverge significantly from the delivered experience.

Consumers 26

Consumers 2025 Brands B2C 26