BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store. Goal Reach: Maximizing distribution of messages across channels.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. Built from the ground up around the Accounts Experience methodology, CustomerGauge offers B2B brands guidance for customer surveying and revenue growth, among other things.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

SurveySensum

MARCH 21, 2025

Lets explore the top 9 NPS tools that integrate with HubSpot in 2025. HubSpot is a powerhouse for customer relationship management, marketing automation, and sales. But without real-time customer feedback , how do you know if you’re truly delivering exceptional experiences? Now which NPS tools integrate best with HubSpot?

NPS 52

NPS 2024 2025 Demo 52

Optimove

FEBRUARY 23, 2025

With that as a backdrop, this letter will cover the state of the CRM Marketing industry, Optimoves accomplishments in 2024, and a look ahead to 2025 and beyond. #1 AI integration and automation unlocked unprecedented capabilities: faster execution, more personalized journeys, and adaptable customer engagement strategies.

2024 52

2024 Multi-Channel 2025 Financial 52

Thematic

FEBRUARY 24, 2025

The key is not just collecting data—but acting on it before customers decide to leave. Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. Customer service interactions – Including live chat, phone calls, and email support.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

eglobalis

DECEMBER 17, 2024

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers.

2025 340

2025 Net Promoter Score B2B Multi-Channel 340

VDS

MARCH 17, 2023

Customer engagement and contact centers are critical components of any business’s success. They serve as the primary means for organizations to interact with customers, resolve issues, and improve customer satisfaction. Genesys PureConnect Genesys PureConnect is a customer engagement and contact center platform.

Contact Center 52

Contact Center 2025 2023 Multi-Channel 52

SurveySparrow

JUNE 2, 2021

As per a report, AI will boost 95% of customer interaction by 2025. With such platforms customizing engaging forms, bots are just one click away. By 2025 , the emerging market of conversational AI is expected to reach USD 1.3 It’s challenging to develop changes in software products with coding. Data Security.

2025 59

2025 Brands Social Media Multi-Channel 59

Currency Alliance

FEBRUARY 10, 2020

The multi-brand coalition model, in which most of the value can be realized by a grocer, has only partially taken hold in the UK, Canada, Australia and a few other markets. Yet even in those countries, constraints remain that limit a customer’s benefit. T he best grocery programs worldwide. Intelligent supermarkets don’t do this.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52

West Monroe

JANUARY 25, 2022

To raise the bar even higher, we are increasingly convinced that this balancing act must also ensure both live and screen-based experiences have the same level of excellence, simplicity, and ease—all working in concert with each other to ensure seamless transitions when customers move between channels. Banks understand change.

Banking 52

Banking 2022 Financial Multi-Channel 52

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Many people think of customer experience (CX) software as just another dashboard portal that lets you view customer experience data. What Is CX Software?

2025 52

2025 Multi-Channel Contact Center Social Media 52

Avaya

JULY 27, 2017

They desire a deep level of personalization and anticipatory engagement. They want contextual, multi-touch experiences that span the entire organization. For FSPs, this means being open, agile and integrated enough to support the future of the customer experience. They demand an unprecedented level of quality, agility and speed.

Financial 50

Financial Customer Experience Multi-Channel Banking 50

Currency Alliance

FEBRUARY 10, 2021

In my opinion, if someone believes they have reached ‘best practice’, then they typically stop thinking about how to create more value for all stakeholders, and simply allow inertia to drive their customer engagement efforts. Loyalty programs, and the ‘loyalty mechanics’ designed into them, can drive very specific customer behavior.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

InteractionMetrics

JANUARY 31, 2025

The best firms do more than simply collect customer feedbackthey help you interpret data, identify pain points, and enhance customer satisfaction. This guide covers the top customer satisfaction survey companies of 2025. Interaction Metrics company handles everything from start to finish.

Customer Satisfaction 52

Customer Satisfaction 2025 Metrics Social Media 52

BirdEye

MARCH 26, 2025

In 2025, trust and digital authority move deals forwardand this blog will show you how to own both. Lets explore whats outdated and what strategies are reshaping success in 2025. However, this process has dramatically evolved in recent years, especially in the competitive commercial real estate market of 2025.

Marketing 52

Marketing 2025 Multi-Channel Omnichannel 52

Retently

NOVEMBER 27, 2024

Analyzing Market Trends and Customer Behavior 2. Personalizing the Customer Journey 3. Expanding Revenue Channels 4. Building Customer Loyalty for Retention 6. The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025. Emerging Channels 1.

Sales 148

Sales Social Media Multi-Channel Loyalty 148

BirdEye

JANUARY 22, 2025

In 2025, AI marketing tools are giving marketers the power to do just that. Around 61% of marketers are already using AI in some capacity, with many leveraging it to improve customer engagement, personalization, and analytics. In a world of high consumer expectations, AI is a marketing breakthrough.

Marketing 52

Marketing Social Media 2025 Multi-Channel 52

BirdEye

JANUARY 23, 2025

Businesses are increasingly moving towards using AI in multi-location marketing to set their brands at an advantage. It helps businesses automate tasks like local SEO, review monitoring, and customer engagement, while maintaining brand consistency and improving local relevance.

Multi-Channel 52

Multi-Channel Marketing Social Media Demo 52

BirdEye

FEBRUARY 26, 2025

This can be especially challenging for multi-location businesses. Google Business Profile analytics hold the key to understanding user behavior, customer requirements, and what helps some locations succeed more than others. Thats where Google My Business tools come into play.

Multi-Channel 52

Multi-Channel Social Media 2025 Demo 52

BirdEye

MARCH 25, 2025

Most small businesses operate with lean teams yet are expected to deliver the same personalized customer experiences as larger companies. With the right marketing automation software for small businesses, owners can simplify complex workflows, boost customer engagement, and free up time for growth. The good news?

Marketing 52

Marketing Social Media Multi-Channel 2025 52

BirdEye

MARCH 7, 2025

A Birdeye study on online reviews for multi-location businesses shows that 64% of diners rely on Google to discover local restaurants. In this blog, youll learn why Google My Business is essential for your restaurants and how to set up and optimize your restaurants business profile for maximum visibility and engagement.

Social Media 52

Social Media Multi-Channel 2025 Events 52