BirdEye

APRIL 13, 2025

In 2025, Pinterest UK is no longer just a digital mood boardits a fully-fledged marketplace where discovery, inspiration, and shopping seamlessly collide. But how exactly do you turn passive scrollers into paying customers? Ready to turn Pins into performance? Explore how Birdeye can simplify your Pinterest social media strategy today.

2025 52

2025 E Commerce Social Media Retail 52

BirdEye

MARCH 18, 2025

Customers searching can no longer find you. In 2025, Google Business Profile guidelines aren’t just best practicesthey are critical rules every business owner must follow to stay visible. This guide breaks down the latest 2025 rules so you can keep your Google Business Profile active, visible, and penalty-free.

2025 59

2025 2024 Document E Commerce 59

BirdEye

DECEMBER 28, 2024

Table of contents What is enterprise social media management software? See Pricing FREE DEMO Top 6 enterprise social media management software for 2025 Choosing the most efficient social media management platforms helps businesses streamline operations and enhance social media presence across locations.

Social Media 52

Social Media 2025 Management Multi-Channel 52

InMoment XI

DECEMBER 10, 2024

How Does Improving the Overall Customer Experience Reduce Customer Churn? The best way to hold on to a customer is to deliver consistent and positive experiences. Excellent customer experience management is key to customer satisfaction and staying ahead of competitors. Freshworks.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

SurveySensum

FEBRUARY 4, 2025

month Have broad use case, from small to large business Top GDPR-Compliant Survey Platforms in 2025 Finding the right survey platform that balances solid features with GDPR compliance is a tall order. SurveySensum SurveySensum is an AI-enabled customer experience management tool with best-in-class GDPR compliance.

2025 52

2025 Multi-Channel Demo User Experience 52

SurveySensum

NOVEMBER 26, 2024

SurveySensum – Platform Overview SurveySensum is an AI-enabled customer experience management software that provides end-to-end CX solutions that help you take prioritized actions impacting your bottom line and driving business growth. . → Looking for alternatives to Medallia that will match your needs and requirements?

2025 52

2025 NPS Multi-Channel Feedback 52

eglobalis

MARCH 30, 2025

The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management. In sum, while surveys like NPS are easy to administer and benchmark, they often fail to capture the depth, immediacy, and drivers of customer sentiment.

Banking 326

Banking NPS B2B Social Media 326

BirdEye

MARCH 27, 2025

However, to win in 2025, multi-location businesses must treat their Google Business Profile as a living assetcontinuously updated, localized, and fueled by GenAI tools. Want to stop leaving more customers on the table? Quick win up front Most businesses optimize their GMB location once and forget it.

2025 52

2025 Engagement 2024 Management 52

BirdEye

MARCH 28, 2025

But in 2025, the game has changed. In this blog, youll discover market mapping, how it supports growth in 2025, and how to leverage AI tools like Birdeye for competition mapping , sales mapping , and local market dominance. In 2025, market mapping has evolved beyond static charts and manual research.

Marketing 52

Marketing 2025 Sales Demo 52

BirdEye

APRIL 21, 2025

Table of contents The irresistible pitch: Buy UK Google reviews to skyrocket your credibility The real cost of buying reviews: Why this risky move can backfire How fake reviews impact your search visibility Do Google reviews really impact UK businesses in 2025? Do Google reviews really impact UK businesses in 2025? Watch a demo.

2025 52

2025 2024 2023 Demo 52

BirdEye

MARCH 27, 2025

AI and Google Maps reviews: What to expect in Google Maps in 2025 In 2025, Google is committed more than ever to ensuring that the reviews on Google Search and the local Map pack are authentic. Consistency and innovative reputation management are key to maintaining a thriving Google Maps presence in 2025 and beyond.

2025 52

2025 2024 Multi-Channel Demo 52

BirdEye

MARCH 27, 2025

Now that you know your online or hybrid model qualifies, lets explore why having a Google Business Profile is more than just a box to checkits a critical tool for your brands growth in 2025. This means you can compete with brick-and-mortar competitors and reach new customers actively searching in your niche.

2025 52

2025 Consulting Insights Demo 52

BirdEye

MARCH 3, 2025

Omnichannel marketing is a customer-focused strategy that delivers a consistent brand experience across multiple platforms, such as websites, social media, email, and physical stores. The post Omnichannel marketing 101: Here’s what a winning strategy looks like appeared first on Birdeye Customer Experience Management.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 3, 2025

Omnichannel marketing is a customer-focused strategy that delivers a consistent brand experience across multiple platforms, such as websites, social media, email, and physical stores. The post Omnichannel marketing 101: Here’s what a winning strategy looks like appeared first on Birdeye Customer Experience Management.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 27, 2025

2025 update) How Maps listings impact search and navigation in 2025 Conclusion: Add your business to Google Maps the right way FAQs: Add my business to Google Maps Grow your business on Google Maps with Birdeye Can you add a business directly to Google Maps? To truly stand out in 2025, youll need more than just a pin on the map.

2025 52

2025 Demo 2024 Management 52

BirdEye

APRIL 10, 2025

Heres why building a strong follower base matters in 2025: The TikTok algorithm rewards retention. Key strategies to get more followers on TikTok in 2025 Now that you know why follower growth matters, lets walk through the TikTok strategies that work best in 2025. Its a gateway to visibility, trust, and traction.

Social Media 52

Social Media 2025 Brands Engagement 52

BirdEye

APRIL 15, 2025

Scale attraction marketing in 2025 with Birdeye GenAI tools In 2025, attraction marketing aims not only to attract leads but to sustain meaningful engagementwell beyond the first click. The post Attraction marketing makes customers trust first before they buy from you appeared first on Birdeye Customer Experience Management.

Marketing 52

Marketing Social Media 2025 Multi-Channel 52

BirdEye

MARCH 28, 2025

In 2025, real estate social media marketing is no longer optionalit’s essential. house-flipping before/after, staging tips) Duets and collaborations with other agents or homebuyers Best Real Estate Social Media Marketing Strategies for 2025 Recent reports show that in February 2025, 68% of the world’s population (5.56

Social Media 52

Social Media Marketing 2025 Events 52

SurveySensum

FEBRUARY 17, 2025

5 NVivo Advanced data management and visualization tools, qualitative data analysis solution Businesses of all sizes Contact the team 4.1/5 5 Top 5 Text Analytics Tools In 2025 Heres a detailed comparison of the best 5 text analysis tools of the 2025 market to help you choose the perfect one for extracting actionable customer insights.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Top 10 CustomerGauge Alternatives in 2025 1.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

IntouchInsight

APRIL 5, 2025

Imagine this: Leaders of a national chain gathered for their quarterly business review after a period of rapid expansion. The conversation started with a familiar challenge: CSAT scores were showing some unexpected variance across regions, and new signups for the loyalty program weren't growing at the pace they had expected.

2025 62

2025 Insights Loyalty Programs Customer Experience 62

BirdEye

MARCH 27, 2025

Once your profile appears, follow these steps to add a user to Google Business Profile using Googles latest 2025 interface updates: Step 1: Tap on the horizontal three dots or hamburger icon and select ‘Business profile settings’ A pop-up window appears.

Management 52

Management 2025 Demo Brands 52

BirdEye

DECEMBER 28, 2024

How to use AI Chatbots in healthcare businesses: 8 use cases to explore in 2025 Implementing AI chatbot for healthcare businesses: Ethical considerations Conclusion FAQs about AI chatbots for healthcare Step up multi-location patient engagement with Birdeye Chatbot AI What is an AI Chatbot for healthcare? Watch a free demo to learn more.

Healthcare 52

Healthcare Multi-Channel Insurance Document 52

BirdEye

MARCH 6, 2025

Finance: From simplifying the onboarding process for new customers to detecting potential fraud, AI chatbots are helping financial institutions improve both security and customer experience. The future of customer engagement is here, and AI chatbots are leading the charge.

Customer Engagement 52

Customer Engagement Engagement Marketing Banking 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

Totango

FEBRUARY 11, 2022

In today’s digital environment, B2B customer experience is driven by online and mobile interactions with brands. Today’s B2B customer researches, purchases and engages with products online. Technology research firm Gartner projects that by 2025, 80% of B2B interactions between suppliers and buyers will be digital.

B2B 114

B2B Customer Experience B2C Net Promoter Score 114

Daniel Group

APRIL 5, 2023

And when we were coming through that, I think one, we appreciated the importance of customer experience through that. Let’s think about what the future holds by 2025. And as a part of that vision map and strategy map, obviously the customer was in the center of everything we do. And you know that, right?

Interaction 98

Interaction 2025 Voice of Customer Financial 98

BirdEye

FEBRUARY 21, 2025

Emerging trends in online reputation management for doctors Looking ahead to 2025, several trends are expected to influence consumer behavior in healthcare: Personalized patient care : Patients will expect more personalized, offline, and online care, making your practices online experience essential.

Management 59

Management Healthcare Multi-Channel 2024 59

Thematic

FEBRUARY 24, 2025

AI-driven predictive maintenance has reduced downtime by up to 40% in manufacturing—a concept that applies to customer experience as well (AI-Driven Data Analytics, 2025). This is where Customer Experience Management (CXM) tools come into play.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Calabrio

MARCH 22, 2025

Why Its So Critical to Get Contact Center Management Right in 2025 In 2025, the contact center is no longer just a cost center; it’s an essential strategic asset in the pursuit of better customer experiences. Heres how: 16.

Contact Center 52

Contact Center Management Call Center Measurement 52

BirdEye

MARCH 4, 2025

Disclaimer : The information provided below is based on the latest available data on each tools website and online reviews as of March 3, 2025. The post GMB ranking checkers are good, but heres an AI tool that is better appeared first on Birdeye Customer Experience Management. Take control of your rankings today.

Insights 52

Insights Blog Demo Automotive 52

BirdEye

DECEMBER 4, 2020

While a rule-based chatbot may not be helpful in this situation, an AI chatbot will be able to answer the question because it’s trained to understand the language customers are actually using. Many multi-location businesses simply don’t have the resources to immediately answer every customer call. Answer voicemails.

2007 95

2007 2025 Touchpoint Customer Expectations 95

BirdEye

MARCH 27, 2025

As of February 2025, the United States had the largest TikTok audience by far, with nearly 135.79 The post How to write TikTok captions that drive likes, shares, and follows appeared first on Birdeye Customer Experience Management. million users actively engaging with the platform.

Social Media 52

Social Media Travel Automotive Healthcare 52

BirdEye

MARCH 27, 2025

As of February 2025, the United States had the largest TikTok audience by far, with nearly 135.79 The post How to write TikTok captions that drive likes, shares, and follows appeared first on Birdeye Customer Experience Management. million users actively engaging with the platform.

Social Media 52

Social Media Travel Automotive Healthcare 52

NetBase

MAY 27, 2020

Millennials will make up nearly three-quarters of the workforce by 2025 and are rapidly redefining consumer patterns. If you are a D2C company offering all of this, good news, you are on the right path. And if not, it’s time to change up your game-plan.

Brands 97

Brands Consumers 2025 Sales 97

BirdEye

AUGUST 25, 2023

Studies project that social shopping revenue will account for about 80% of e-commerce sales by 2025. Birdeye also enables you to engage with your customers and monitor all activity. The post How to leverage social shopping to maximize growth appeared first on Birdeye Customer Experience Management.

Social Media 98

Social Media E Commerce Advertising Events 98

Interactions

MARCH 28, 2019

Embedding AI into customer service will reduce OPEX. In a recent report, Gartner stated that by 2025, customer service organizations that embed AI in their multichannel customer engagement platform will elevate operational efficiency by 25%. This sends a clear message that the brand cares about customer experience.

Customer Engagement 63

Customer Engagement Engagement Contact Center Omnichannel 63