InMoment XI

DECEMBER 10, 2024

InMoments XI platform enables you to collect and analyze customer insights effectively. As a result, you build trust, improve retention, and reduce the likelihood of customers leaving. 50 Essential customer service statistics to know for 2024 ( [link] ). Freshworks. Accessed 12/09/2024. Accessed 12/09/2024.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

Calabrio

MARCH 5, 2025

Workforce Management 9 Top Voice of the Customer Best Practices for 2025 Share Top 9 Voice of the Customer Best Practices for 2025 What is the Voice of the Customer (VoC)? On its face, Voice of the Customer (VoC) refers to just what it sounds like: what your customers have to say.

2025 40

2025 Contact Center Omnichannel Net Promoter Score 40

eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. When an insight is identified (e.g.,

Banking 312

Banking NPS B2B Social Media 312

C3Centricity

FEBRUARY 8, 2025

Organisations are facing unprecedented challenges in remaining competitive and maintaining business success in 2025. The three fundamental pillars of sustained success are deep customer insights, meaningful innovation, and inclusive leadership. But what makes this combination so powerful?

Innovation 62

Innovation Leadership Insights 2025 62

SurveySensum

NOVEMBER 26, 2024

This targeted approach means you won’t be overwhelmed by unnecessary metrics; instead, you can prioritize actions that will have the greatest effect on improving customer experience. Gil West (SEVP & COO, Delta Airlines) highlights the platform’s capability for real-time customer insight.

2025 52

2025 NPS Multi-Channel Feedback 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

2025 52

2025 Multi-Channel NPS Feedback 52

Forrester's Customer Insights

JANUARY 2, 2025

On January 7th, about 140,00 people will join serpentine queues in Las Vegas, where over 300 of the Fortune 500 will flaunt their wares at the world’s most revered tech show CES 2025. Here are five things to expect this year (beyond mammoth TVs, flying cars, a John Deere tractor, and the occasional toilet […]

2025 52

2025 Brands Customer Experience Customers 52

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Attendees learned how to turn customer insights into high-impact, shareable content.

Connections 52

Connections Marketing 2025 Rewards Programs 52

BirdEye

MARCH 27, 2025

Now that you know your online or hybrid model qualifies, lets explore why having a Google Business Profile is more than just a box to checkits a critical tool for your brands growth in 2025. This means you can compete with brick-and-mortar competitors and reach new customers actively searching in your niche.

2025 52

2025 Consulting Insights Demo 52

BirdEye

MARCH 3, 2025

Omnichannel marketing is a customer-focused strategy that delivers a consistent brand experience across multiple platforms, such as websites, social media, email, and physical stores. By staying ahead of these trends, businesses can enhance customer engagement and maximize the effectiveness of their omnichannel marketing strategies in 2025.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 3, 2025

Omnichannel marketing is a customer-focused strategy that delivers a consistent brand experience across multiple platforms, such as websites, social media, email, and physical stores. By staying ahead of these trends, businesses can enhance customer engagement and maximize the effectiveness of their omnichannel marketing strategies in 2025.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

SurveySensum

MARCH 21, 2025

Lets explore the top 9 NPS tools that integrate with HubSpot in 2025. HubSpot is a powerhouse for customer relationship management, marketing automation, and sales. But without real-time customer feedback , how do you know if you’re truly delivering exceptional experiences? Now which NPS tools integrate best with HubSpot?

NPS 52

NPS 2024 2025 Demo 52

Optimove

JANUARY 3, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Successful marketers always keep their eyes on the horizon. While 2024 has just begun, now’s the time to look ahead if you want to thrive in 2025. This is a checklist to make sure you stay ahead of the curve.

2025 59

2025 Marketing 2024 Customer Centricity 59

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Alida

JULY 17, 2017

On July 13 2017, over two hundred Vision Critical customers, insights, marketing and CX professionals gathered in Sydney for the Asia Pacific Customer Intelligence Summit, Vision Critical’s 7th annual customer summit. Throughout the day, one clear theme emerged: shared value. Brittany Wong (@brittanywong) July 13, 2017.

2017 172

2017 Customer Experience Hotels 2025 172

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Many people think of customer experience (CX) software as just another dashboard portal that lets you view customer experience data. What Is CX Software?

2025 52

2025 Multi-Channel Contact Center Social Media 52

C3Centricity

JULY 23, 2024

Understanding the Potential for SMEs to Use More Customer-Centric Data Superior use of customer-centric data means going beyond basic data collection and analysis to integrate customer insights into every facet of a business. Gartner predicts that by 2025, AI-driven businesses will be able to capture up to $2.9

Customer Centricity 117

Customer Centricity 2025 Innovation Marketing 117

Blueshift

MARCH 29, 2023

In fact, a fifth of executives worldwide say that AI will be critical to their job functions by 2025. AI also takes the guesswork out of daily tasks, enhances personalization, predicts customer behavior, increases efficiency, makes data-driven decisions, gains valuable customer insights, improves campaign performance, and more.

Marketing 98

Marketing 2025 ROI Customer Insights 98

Comm100

DECEMBER 16, 2024

Improved Interdepartmental Collaboration By integrating automation tools with existing CRM and project management systems, teams across departmentssuch as sales, product, and supportcan seamlessly share customer insights and action plans.

Customer Service 52

Customer Service 2025 Demo Social Media 52

Forrester's Customer Insights

FEBRUARY 27, 2025

Forrester clients can access The Forrester Wave: Managed Detection And Response Services, Q1 2025 here. Theres so much to love about the MDR market: fantastic providers, engaged clients, and meaningful outcomes. This year is no different. As we mentioned […]

2025 29

2025 Management Engagement Marketing 29

Forrester's Customer Insights

JANUARY 14, 2025

Leading banks are leveraging mature and emerging technologies, customer insights, and data to enhance customer experience, increase customer engagement, and drive business growth.

Banking 26

Banking 2025 Technology Customer Insights 26

Forrester's Customer Insights

OCTOBER 23, 2024

AI’s promise of transforming underwriting, claims, and customer experience remains untapped, and only a tiny fraction of insurers will harness its full potential by 2025. Tech-driven product innovation such as embedded insurance and usage-based insurance may yield faster results, but long-term AI gains remain on the horizon.

2025 52

2025 Insurance Innovation Customer Experience 52

Currency Alliance

DECEMBER 1, 2020

If companies keep operating their loyalty programs like they did in 2000, then by 2025 it’s likely they’ll be investing a lot of money in programs that their customers use only once, and quickly recognize it could be a decade before they reach interesting rewards. Winning loyalty programs in 2025. according to the study.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

Thematic

FEBRUARY 12, 2025

This insight directly informs product development. A data-driven approach enhances customer engagement, boosts brand loyalty, and improves sales conversions. "​ Using Sentiment Analysis to Measure Public Opinion & Customer Satisfaction Ever wondered what customers really think about your brand?

Social Media 62

Social Media Insights Feedback Brands 62

Optimove

FEBRUARY 23, 2025

With that as a backdrop, this letter will cover the state of the CRM Marketing industry, Optimoves accomplishments in 2024, and a look ahead to 2025 and beyond. #1 3 – 2025 and Beyond As we look ahead, Positionless Marketing remains at the center of marketings ongoing transformation. Heres to a transformative rest of 2025.

2024 52

2024 Multi-Channel 2025 Financial 52

Forrester's Customer Insights

DECEMBER 18, 2024

Earlier this month, we wrapped up Forresters India Predictions 2025 event. The conversations were insightful and engaging, setting the […] I look forward to this event every year, and this year was no exception.

2025 29

2025 B2B Marketing Events 29

SurveySensum

FEBRUARY 17, 2025

Ensure no valuable customer insights are lost due to language barriers. Real-time Dashboards A high-quality text analytics tool should offer interactive dashboards that provide a comprehensive view of customer feedback in real-time. Maintain consistent sentiment tracking across global markets.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

Forrester's Customer Insights

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 71

Banking 2030 2025 Retail 71

Alida

OCTOBER 15, 2017

There’s never been a more crucial time for brands to keep a finger on the pulse of changing customer needs – or risk falling behind the pack. . At CX and the City over one hundred customers, insights, marketing and CX professionals across 5 countries joined us in Singapore to explore the future of customer relationships in Asia Pacific.

Competitive Advantage 100

Competitive Advantage 2017 2025 Customer Journey 100

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

2025 52

2025 Multi-Channel NPS Feedback 52

Forrester's Customer Insights

FEBRUARY 18, 2020

labor force will be run by 18 to 35-year-olds by 2025, many studies (like this […]. And becoming more responsible for making purchase decisions while on the job. Whether you believe projections that most of the U.S.

2025 59

2025 B2B Customer Insights Insights 59

Forrester's Customer Insights

SEPTEMBER 9, 2024

Upbeat budget expectations for 2025 will serve European leaders well, but placing the right bets will be critical to securing a competitive edge. Read a few of our top recommendations.

2025 38

2025 Sales B2C B2B 38

Forrester's Customer Insights

AUGUST 1, 2024

Business and technology leaders are gearing up to spend in the coming year. Making the most of modest budget hikes will take cross-functional collaboration, a willingness to part with outdated tech, and strategic experimentation with (and beyond) AI.

2025 66

2025 Technology B2B Insights 66

Forrester's Customer Insights

FEBRUARY 28, 2025

Too many companies invest in CX to improve what their customers say about their experiences, rather than to actually improve those experiences. At CX Summit EMEA 2025, learn how to create better, more meaningful experiences that foster loyalty and growth.

2025 26

2025 Metrics Loyalty Customer Centricity 26

Calabrio

MARCH 22, 2025

Why Its So Critical to Get Contact Center Management Right in 2025 In 2025, the contact center is no longer just a cost center; it’s an essential strategic asset in the pursuit of better customer experiences. Effective management is crucial for transforming it into a hub of customer intelligence and value creation.

Contact Center 52

Contact Center Management Call Center Measurement 52

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.

2021 124

2021 Customer Experience E-support Omnichannel 124

SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Top 10 CustomerGauge Alternatives in 2025 1.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52