SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

2025 52

2025 Multi-Channel NPS Feedback 52

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Attendees learned how to turn customer insights into high-impact, shareable content.

Connections 52

Connections Marketing 2025 Rewards Programs 52

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

C3Centricity

JULY 23, 2024

Understanding the Potential for SMEs to Use More Customer-Centric Data Superior use of customer-centric data means going beyond basic data collection and analysis to integrate customer insights into every facet of a business. Gartner predicts that by 2025, AI-driven businesses will be able to capture up to $2.9

Customer Centricity 117

Customer Centricity 2025 Innovation Marketing 117

Alida

JULY 17, 2017

On July 13 2017, over two hundred Vision Critical customers, insights, marketing and CX professionals gathered in Sydney for the Asia Pacific Customer Intelligence Summit, Vision Critical’s 7th annual customer summit. Throughout the day, one clear theme emerged: shared value. Brittany Wong (@brittanywong) July 13, 2017.

2017 172

2017 Customer Experience Hotels 2025 172

Optimove

FEBRUARY 23, 2025

With that as a backdrop, this letter will cover the state of the CRM Marketing industry, Optimoves accomplishments in 2024, and a look ahead to 2025 and beyond. #1 Optimove 2024 Recognitions In 2024, Optimove achieved significant milestones that reflect our commitment to innovation, excellence, and leadership in CRM Marketing.

2024 52

2024 Multi-Channel 2025 Financial 52

Forrester's Customer Insights

OCTOBER 23, 2024

AI’s promise of transforming underwriting, claims, and customer experience remains untapped, and only a tiny fraction of insurers will harness its full potential by 2025. Tech-driven product innovation such as embedded insurance and usage-based insurance may yield faster results, but long-term AI gains remain on the horizon.

2025 52

2025 Insurance Innovation Customer Experience 52

Forrester's Customer Insights

JANUARY 14, 2025

Leading banks are leveraging mature and emerging technologies, customer insights, and data to enhance customer experience, increase customer engagement, and drive business growth.

Banking 26

Banking 2025 Technology Customer Insights 26

Calabrio

MARCH 22, 2025

Why Its So Critical to Get Contact Center Management Right in 2025 In 2025, the contact center is no longer just a cost center; it’s an essential strategic asset in the pursuit of better customer experiences. Effective management is crucial for transforming it into a hub of customer intelligence and value creation.

Contact Center 52

Contact Center Management Call Center Measurement 52

Forrester's Customer Insights

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 71

Banking 2030 2025 Retail 71

Alida

OCTOBER 15, 2017

There’s never been a more crucial time for brands to keep a finger on the pulse of changing customer needs – or risk falling behind the pack. . At CX and the City over one hundred customers, insights, marketing and CX professionals across 5 countries joined us in Singapore to explore the future of customer relationships in Asia Pacific.

Competitive Advantage 100

Competitive Advantage 2017 2025 Customer Journey 100

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr.

2025 52

2025 Multi-Channel NPS Feedback 52

Comm100

NOVEMBER 23, 2022

Vendors across the globe are making significant innovations to their products by integrating technologies such as AI and NLP to cater to customer needs and market requirements.” – Mordor Intelligence LLP . The past few years have squeezed many organizations, forcing customer service teams to make do with limited resources.

2023 98

2023 Customer Service Omnichannel 2025 98

Alida

DECEMBER 16, 2024

Discover what sets research teams apart with Innovation Days key takeaways. Elevate your 2025 research strategy today!

2025 130

2025 Innovation User Experience Customer Insights 130

Forrester's Customer Insights

JANUARY 10, 2025

Forrester's new report is an overview of 50 companies that are solving some of retails most pressing issues.

Retail 32

Retail 2025 Innovation Loyalty 32

Forrester's Customer Insights

OCTOBER 23, 2024

Banks need to get ready for a major challenge in 2025: a simultaneous decline in customer experience and worsening profitability. But fear not, because there is a solution to this double whammy: innovation.

2025 26

2025 Banking Innovation Customer Experience 26

Think Customers

JULY 29, 2022

Businesses are eager to unlock insights that can help them adapt to change and reengage customers. Better insights = happy customers Luke Lee, CEO of PalaLeather , a fashion company and retailer, agrees that customer insights are essential.

Apparel 59

Apparel Automotive Tourism Fashion 59

Think Customers

JUNE 24, 2024

The one question on everyone’s mind, as it was at Internet World decades ago: “How do I integrate technology to innovate without damaging my brand, customer, or employee experience?” Nicole Kyle, managing director of CMP Research , said it’s a question of managing digital dexterity for brands and customers.

Technology 59

Technology Contact Center 2024 Leadership 59

C Space

DECEMBER 3, 2021

Michael Müller, Director Global Brand Strategy, Customer Insights, Audi. We offer inimitable experiences with our signature product portfolio, shaped by innovations, design language and individualization. As a brand you have to be empathic and agile and provide technical and emotional benefits for your customers.”.

Automotive 52

Automotive 2025 Brands Innovation 52

Currency Alliance

DECEMBER 17, 2019

As we enter a new decade of relentless competition, innovation, new forms of regulation, and changes in customer behavior, the key for brands is to go back to some basics and build a solid foundation. That foundation includes effective customer data management. MASTER YOUR CUSTOMER DATA. REACH MORE CUSTOMERS.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

West Monroe

NOVEMBER 13, 2022

In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model. Understand your customers Many organizations have longstanding views that all sales and customers are “good”—and their rewards and incentives reflect this.

Management 52

Management Government Sales Measurement 52

West Monroe

NOVEMBER 13, 2022

In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model. Understand your customers Many organizations have longstanding views that all sales and customers are “good”—and their rewards and incentives reflect this.

Management 52

Management Government Sales Measurement 52

West Monroe

NOVEMBER 13, 2022

In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model. Organizations that realize the greatest value from their RGM programs focus on and build maturity in four key areas: customer insight, people and organization, data and measurement, and technology.

Management 52

Management Government Sales Measurement 52

Forrester's Customer Insights

OCTOBER 23, 2024

The key to automation success in 2025 will be balancing AI innovation with the scale and reliability of traditional automation tools and methods. To help you strike that balance, here’s a preview of Forrester’s automation predictions for 2025.

2025 49

2025 Innovation Insights Customers 49

West Monroe

JANUARY 25, 2022

Banks need to build a revenue model that offers advanced customer segmentation, early-stage opportunity identification, early detection of significant cross-sell opportunities, and pre-defined sales targets supported by work plans that make sense. Chapter 2: Drive more efficient operations through Data, AI and Automation.

Banking 52

Banking 2022 Financial Multi-Channel 52

Forrester's Customer Insights

OCTOBER 22, 2024

After a period of strong technology investment, the emphasis in 2025 will shift to making existing technologies work harder through improved adoption, integration, and optimization. Learn more in our 2025 predictions for technology leaders.

2025 49

2025 Technology Innovation Insights 49

Currency Alliance

FEBRUARY 10, 2020

Thanks to supermarkets’ high customer frequency and good data analytics, grocery chains can dynamically apply different points earning levels based on the available margin on each item sold, FMCG/CPG-funded offers, and insight about the share of wallet they are getting from each customer.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52

Forrester's Customer Insights

MARCH 18, 2025

Forrester is delighted to announce the opening call for our annual global Technology Awards in three categories this year: the Technology Strategy Impact Award, the Enterprise Architecture Award, and the all-new Data & AI Impact Award.

Technology 26

Technology 2025 Innovation Customers 26

Forrester's Customer Insights

AUGUST 1, 2024

Get pragmatic advice on where to spend your tech budget in 2025 to achieve better business outcomes. Technology leaders find themselves at a crossroads this budget planning season.

2025 36

2025 Technology Information Innovation 36

Forrester's Customer Insights

MARCH 18, 2025

Technology service spending will reach $2 trillion in 2028, rising 4.6% year over year globally, much faster than GDP growth.

2028 29

2028 2025 Innovation Technology 29

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. Many people think of customer experience (CX) software as just another dashboard portal that lets you view customer experience data. What Is CX Software?

2025 52

2025 Multi-Channel Contact Center Social Media 52

Forrester's Customer Insights

MARCH 19, 2025

The UK government has declared that it will take a test and learn approach with spending on AI and digital to push innovation. Staged funding, mission-driven prioritization, and outcome metrics the civil service bringing some Silicon Valley mentality to play. In theory, I like it. In practice hold that thought for now. The […]

2025 29

2025 Government Metrics Innovation 29

Currency Alliance

FEBRUARY 10, 2021

Points can be an effective tool to build loyalty, but by themselves, all they do is attempt to lock in customers that are already frequent. If you want to dig deeper into loyalty mechanics, you can read more about where loyalty is headed in our blog on the characteristics of a winning loyalty program in 2025.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

Optimove

NOVEMBER 25, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: As we approach 2025, the marketing landscape is rapidly evolving, requiring marketers to stay ahead of emerging trends and technologies to maintain a competitive edge. Below are our top 11 predictions for where the marketing landscape is headed in 2025.

2025 108

2025 Technology Marketing Omnichannel 108

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. 5) InMoment Large enterprise-level companies In-app surveys Customer segmentation Custom reporting and dashboard Contact their team for details 4.7 (5) 5) Promoter.io Take a look.

2025 52

2025 2024 Multi-Channel NPS 52

BirdEye

MARCH 25, 2025

The 1 tool every small business needs: Birdeye GenAI platform 7 tips to simplify marketing automation for small business How will marketing automation for small businesses evolve in 2025? Solution: With Reviews AI, they automated post-appointment review requests and leveraged AI to reply to customer reviews at scale.

Marketing 52

Marketing Social Media Multi-Channel 2025 52

Forrester's Customer Insights

APRIL 8, 2025

As we put together our game plan for what to see at RSA Conference 2025, we want to scope out innovation, identify which vendor booths are a must-see, and (at least for one of us) minimize the number of steps to take around Moscone. We counted 76 companies in the Early-Stage Expo and Next Stage […]

2025 32

2025 Innovation Government Management 32