Calabrio

MARCH 25, 2025

Customer Experience Voice of the Customer Tools: 10 of the Best VoC Software Options in 2025 Share Speak to anyone in customer experience, research, or marketing, and they’ll tell you that the old model of one-way customer communication is outdated. Table of Contents What is the Voice of the Customer (VoC)?

2025 52

2025 Contact Center Customer Journey Mapping Social Media 52

Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty. Happy New Years!

2025 52

2025 Marketing Download Loyalty Programs 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. So, what exactly are these limitations?

2025 52

2025 Multi-Channel 2024 NPS 52

CSM Magazine

JANUARY 3, 2025

This article delves into the top 10 AI tools that are essential for enhancing multilingual customer support in 2025, providing insights into their functionalities, benefits, and implementation strategies. Use these insights to make informed adjustments and continuously improve the support process.

2025 52

2025 E-support Customer Satisfaction E Commerce 52

Thematic

FEBRUARY 12, 2025

Then you’ve probably seen how one viral tweet, a trending hashtag, or a wave of customer complaints can shift public perception overnight. In this digital age, brands need more than just social listening—they need real-time insights to stay ahead of the conversation. This insight directly informs product development.

Social Media 62

Social Media Insights Feedback Brands 62

Calabrio

MARCH 5, 2025

Workforce Management 9 Top Voice of the Customer Best Practices for 2025 Share Top 9 Voice of the Customer Best Practices for 2025 What is the Voice of the Customer (VoC)? On its face, Voice of the Customer (VoC) refers to just what it sounds like: what your customers have to say.

2025 40

2025 Contact Center Omnichannel Net Promoter Score 40

SurveySensum

NOVEMBER 26, 2024

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

2025 52

2025 NPS Multi-Channel Feedback 52

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. It is comparatively easy to use and execute.

2025 52

2025 Multi-Channel NPS Feedback 52

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Attendees learned how to turn customer insights into high-impact, shareable content.

Connections 52

Connections Marketing 2025 Rewards Programs 52

Alida

JULY 17, 2017

On July 13 2017, over two hundred Vision Critical customers, insights, marketing and CX professionals gathered in Sydney for the Asia Pacific Customer Intelligence Summit, Vision Critical’s 7th annual customer summit. To get insight from your customers, make sure that they feel part of a mutually beneficial relationship.

2017 172

2017 Customer Experience Hotels 2025 172

SurveySensum

MARCH 21, 2025

Lets explore the top 9 NPS tools that integrate with HubSpot in 2025. HubSpot is a powerhouse for customer relationship management, marketing automation, and sales. But without real-time customer feedback , how do you know if you’re truly delivering exceptional experiences? Now which NPS tools integrate best with HubSpot?

NPS 52

NPS 2024 2025 Demo 52

BirdEye

MARCH 3, 2025

Omnichannel marketing is a customer-focused strategy that delivers a consistent brand experience across multiple platforms, such as websites, social media, email, and physical stores. Insights into customer behavior Tracking customer interactions across multiple channels gives businesses valuable insights into customer behavior.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 3, 2025

Omnichannel marketing is a customer-focused strategy that delivers a consistent brand experience across multiple platforms, such as websites, social media, email, and physical stores. Insights into customer behavior Tracking customer interactions across multiple channels gives businesses valuable insights into customer behavior.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 27, 2025

Now that you know your online or hybrid model qualifies, lets explore why having a Google Business Profile is more than just a box to checkits a critical tool for your brands growth in 2025. This means you can compete with brick-and-mortar competitors and reach new customers actively searching in your niche.

2025 52

2025 Consulting Insights Demo 52

Forrester's Customer Insights

JANUARY 2, 2025

On January 7th, about 140,00 people will join serpentine queues in Las Vegas, where over 300 of the Fortune 500 will flaunt their wares at the world’s most revered tech show CES 2025. Here are five things to expect this year (beyond mammoth TVs, flying cars, a John Deere tractor, and the occasional toilet […]

2025 52

2025 Brands Customer Experience Customers 52

Optimove

JANUARY 3, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Successful marketers always keep their eyes on the horizon. While 2024 has just begun, now’s the time to look ahead if you want to thrive in 2025. This is a checklist to make sure you stay ahead of the curve.

2025 59

2025 Marketing 2024 Customer Centricity 59

C3Centricity

JULY 23, 2024

Understanding the Potential for SMEs to Use More Customer-Centric Data Superior use of customer-centric data means going beyond basic data collection and analysis to integrate customer insights into every facet of a business. Gartner predicts that by 2025, AI-driven businesses will be able to capture up to $2.9

Customer Centricity 117

Customer Centricity 2025 Innovation Marketing 117

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

Comm100

DECEMBER 16, 2024

Automated ticket systems, for example, categorize and assign inquiries based on urgency, customer profile, defined SLA policies , and previous interactions. These insights enable faster resolutions while ensuring agents have the context they need to provide high-quality service.

Customer Service 52

Customer Service 2025 Demo Social Media 52

Blueshift

MARCH 29, 2023

In fact, a fifth of executives worldwide say that AI will be critical to their job functions by 2025. AI also takes the guesswork out of daily tasks, enhances personalization, predicts customer behavior, increases efficiency, makes data-driven decisions, gains valuable customer insights, improves campaign performance, and more.

Marketing 98

Marketing 2025 ROI Customer Insights 98

Forrester's Customer Insights

JANUARY 14, 2025

Leading banks are leveraging mature and emerging technologies, customer insights, and data to enhance customer experience, increase customer engagement, and drive business growth.

Banking 26

Banking 2025 Technology Customer Insights 26

Optimove

FEBRUARY 23, 2025

To the stakeholders of Optimove: Every year, I prioritize listening to leading marketersour customersbecause their concerns provide insights that help shape the future of marketing. With that as a backdrop, this letter will cover the state of the CRM Marketing industry, Optimoves accomplishments in 2024, and a look ahead to 2025 and beyond.

2024 52

2024 Multi-Channel 2025 Financial 52

SurveySensum

DECEMBER 30, 2024

CustomerGauge is well known for its advanced capability in customer loyalty measurement via NPS; however, it doesnt have the perfect solution for every business. While it shines in NPS insights, CustomerGauge falls short in a few key areas. Top 10 CustomerGauge Alternatives in 2025 1. Top 10 CustomerGauge Alternatives in 2025 1.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

Calabrio

MARCH 22, 2025

Managing Customers: While much of call center management deals directly with the organizations operations, these activities ultimately tie back to one thing: the customer experience, or CX. Effective management is crucial for transforming it into a hub of customer intelligence and value creation.

Contact Center 52

Contact Center Management Call Center Measurement 52

Currency Alliance

DECEMBER 1, 2020

If companies keep operating their loyalty programs like they did in 2000, then by 2025 it’s likely they’ll be investing a lot of money in programs that their customers use only once, and quickly recognize it could be a decade before they reach interesting rewards. Winning loyalty programs in 2025. Customer singular.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

Forrester's Customer Insights

FEBRUARY 27, 2025

Forrester clients can access The Forrester Wave: Managed Detection And Response Services, Q1 2025 here. Theres so much to love about the MDR market: fantastic providers, engaged clients, and meaningful outcomes. This year is no different. As we mentioned […]

2025 29

2025 Management Engagement Marketing 29

Forrester's Customer Insights

DECEMBER 18, 2024

Earlier this month, we wrapped up Forresters India Predictions 2025 event. The conversations were insightful and engaging, setting the […] I look forward to this event every year, and this year was no exception.

2025 29

2025 B2B Marketing Events 29

Alida

OCTOBER 15, 2017

There’s never been a more crucial time for brands to keep a finger on the pulse of changing customer needs – or risk falling behind the pack. . At CX and the City over one hundred customers, insights, marketing and CX professionals across 5 countries joined us in Singapore to explore the future of customer relationships in Asia Pacific.

Competitive Advantage 100

Competitive Advantage 2017 2025 Customer Journey 100

Forrester's Customer Insights

OCTOBER 23, 2024

AI’s promise of transforming underwriting, claims, and customer experience remains untapped, and only a tiny fraction of insurers will harness its full potential by 2025. Tech-driven product innovation such as embedded insurance and usage-based insurance may yield faster results, but long-term AI gains remain on the horizon.

2025 52

2025 Insurance Innovation Customer Experience 52

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Compelling Brand Values: Brand promises drive how the organization treats customers.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. It is comparatively easy to use and execute.

2025 52

2025 Multi-Channel NPS Feedback 52

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.

2021 124

2021 Customer Experience E-support Omnichannel 124

Forrester's Customer Insights

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 71

Banking 2030 2025 Retail 71

Forrester's Customer Insights

APRIL 8, 2025

The Forrester Wave: Customer Relationship Management Software, Q1 2025, our latest evaluation of CRM providers,shows a market on the cusp of change. Agentic AI reshapes the value of CRM as we know it. Looking a decade or more into the future, the landscape of front-office jobs will likely be significantly transformed.

2025 26

2025 Customer Relationship Management Engagement Customer Relationships 26

Forrester's Customer Insights

FEBRUARY 18, 2020

labor force will be run by 18 to 35-year-olds by 2025, many studies (like this […]. And becoming more responsible for making purchase decisions while on the job. Whether you believe projections that most of the U.S.

2025 59

2025 B2B Customer Insights Insights 59

Forrester's Customer Insights

AUGUST 1, 2024

Business and technology leaders are gearing up to spend in the coming year. Making the most of modest budget hikes will take cross-functional collaboration, a willingness to part with outdated tech, and strategic experimentation with (and beyond) AI.

2025 66

2025 Technology B2B Insights 66

Comm100

NOVEMBER 23, 2022

For customer service queries needing a detailed response, this means more agent attention where it’s needed most. Proactive customer engagement takes off. “By By 2025, proactive (outbound) customer engagement interactions will outnumber reactive (inbound) customer engagement interactions.” – Gartner, Inc. .

2023 98

2023 Customer Service Omnichannel 2025 98