2025 Customer Insights Marketing 
eglobalis
JULY 2, 2024
Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. Metrics such as NPS, CSAT, CES, ACSI, and double-blind benchmark scores are most valuable when integrated into broader customer experience strategies.
InMoment XI
NOVEMBER 21, 2024
As a result, you can increase your market share with this customer-centric approach. Voice of the Customer analysis is emerging as a key consumer trend for 2025 and is poised for continued growth in the years ahead. Solicited feedback is when you proactively ask customers their opinions and feelings about your brand.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Optimove
JANUARY 3, 2024
Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Successful marketers always keep their eyes on the horizon. While 2024 has just begun, now’s the time to look ahead if you want to thrive in 2025. All marketing should start with the customer.
Blueshift
MARCH 29, 2023
It’s no secret that AI is shaping marketing this year. With the launch of ChatGPT, AI has been at the center of many of our conversations, particularly in marketing. Now, AI is increasingly becoming an indispensable tool for marketers, and the use of AI in marketing will only continue to expand in the years to come.
InMoment XI
DECEMBER 10, 2024
Losing customers never feels good, especially in a hyper-competitive market. In fact, it costs five times more to acquire new customers than it does to keep an existing one. But, what if you could predict and reduce customer churn to retain customers at risk of leaving you? What Is Customer Churn?
SurveySensum
DECEMBER 24, 2024
. * Source: G2 review, Oct 08, 2024 Considering these drawbacks, lets talk about the best alternatives to SurveyMonkey in the market that will meet your business needs and goals more accurately. 10 Best Qualtrics Competitors and Alternatives in 2025 3. It uses multi-level feedback systems to survey customers about their experiences.
Alida
JULY 17, 2017
On July 13 2017, over two hundred Vision Critical customers, insights, marketing and CX professionals gathered in Sydney for the Asia Pacific Customer Intelligence Summit, Vision Critical’s 7th annual customer summit. Understand your customers’ varied profiles and needs. Stop using spam surveys.
Expert insights. Personalized for you.
373 
Let's personalize your content