SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. in this aspect, indicating strong customer satisfaction in meeting customer expectations and needs.

2025 52

2025 Multi-Channel NPS Feedback 52

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Attendees learned how to turn customer insights into high-impact, shareable content.

Connections 52

Connections Marketing 2025 Rewards Programs 52

BirdEye

MARCH 3, 2025

Omnichannel marketing is a customer-focused strategy that delivers a consistent brand experience across multiple platforms, such as websites, social media, email, and physical stores. Use this customer data to identify pain points and optimize their journey.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 3, 2025

Omnichannel marketing is a customer-focused strategy that delivers a consistent brand experience across multiple platforms, such as websites, social media, email, and physical stores. Use this customer data to identify pain points and optimize their journey.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

Optimove

JANUARY 3, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Successful marketers always keep their eyes on the horizon. While 2024 has just begun, now’s the time to look ahead if you want to thrive in 2025. This is a checklist to make sure you stay ahead of the curve.

2025 59

2025 Marketing 2024 Customer Centricity 59

Comm100

DECEMBER 16, 2024

Over the years, customer service has undergone a dramatic transformation, driven by rapid advancements in technology. A sector that once relied on phone calls and long email threads has shifted to a world of instant messaging, AI chatbots, and automated systems designed to meet customer needs faster than ever before.

Customer Service 52

Customer Service 2025 Demo Social Media 52

Forrester's Customer Insights

JANUARY 14, 2025

Leading banks are leveraging mature and emerging technologies, customer insights, and data to enhance customer experience, increase customer engagement, and drive business growth.

Banking 26

Banking 2025 Technology Customer Insights 26

Think Customers

JUNE 24, 2024

The yin and yang of people and technology was on full display. The one question on everyone’s mind, as it was at Internet World decades ago: “How do I integrate technology to innovate without damaging my brand, customer, or employee experience?” Technology alone is not the answer. “We

Technology 59

Technology Contact Center 2024 Leadership 59

Calabrio

MARCH 22, 2025

How do you ensure all those layers of teams, policies, processes, and technologies are pulling in the same direction? Managing Technology: The contemporary contact center is an increasingly digital place. The right technology is key to facilitating contact center activity and accelerating improvement.

Contact Center 52

Contact Center Management Call Center Measurement 52

Thematic

FEBRUARY 12, 2025

It’s an AI-powered technology that processes unstructured text data, transforming it into meaningful insights. This insight directly informs product development. A data-driven approach enhances customer engagement, boosts brand loyalty, and improves sales conversions. They need text analytics for social media.

Social Media 62

Social Media Insights Feedback Brands 62

Optimove

FEBRUARY 23, 2025

At Optimove, our mission has always been clear : empower marketers to build deep, lasting relationships with their customers. In 2024, advancements in technology further empowered marketers to deliver real-time, personalized, and relevant marketing at scale. Heres to a transformative rest of 2025.

2024 52

2024 Multi-Channel 2025 Financial 52

Currency Alliance

DECEMBER 1, 2020

If companies keep operating their loyalty programs like they did in 2000, then by 2025 it’s likely they’ll be investing a lot of money in programs that their customers use only once, and quickly recognize it could be a decade before they reach interesting rewards. Winning loyalty programs in 2025. according to the study.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.

2021 124

2021 Customer Experience E-support Omnichannel 124

Forrester's Customer Insights

DECEMBER 18, 2024

Earlier this month, we wrapped up Forresters India Predictions 2025 event. The conversations were insightful and engaging, setting the […] I look forward to this event every year, and this year was no exception.

2025 29

2025 B2B Marketing Events 29

Forrester's Customer Insights

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 71

Banking 2030 2025 Retail 71

Forrester's Customer Insights

AUGUST 1, 2024

Business and technology leaders are gearing up to spend in the coming year. Making the most of modest budget hikes will take cross-functional collaboration, a willingness to part with outdated tech, and strategic experimentation with (and beyond) AI.

2025 66

2025 Technology B2B Insights 66

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. in this aspect, indicating strong customer satisfaction in meeting customer expectations and needs.

2025 52

2025 Multi-Channel NPS Feedback 52

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you?

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

Comm100

NOVEMBER 23, 2022

Vendors across the globe are making significant innovations to their products by integrating technologies such as AI and NLP to cater to customer needs and market requirements.” – Mordor Intelligence LLP . The past few years have squeezed many organizations, forcing customer service teams to make do with limited resources.

2023 98

2023 Customer Service Omnichannel 2025 98

Kustomer

SEPTEMBER 1, 2022

As the majority of consumers continue to prefer self-service to solve simple problems, the interactions that customers have with agents will be more powerful and provide a unique opportunity to build a community of fans. Of course, getting to know a customer personally takes a lot of time and effort.

Customer Service Strategies 85

Customer Service Strategies Customer Service Consumers 2025 85

Forrester's Customer Insights

OCTOBER 24, 2024

As retailers brace for a challenging 2025, technology will play a crucial role in offsetting the impact of waning consumer demand on their business.

2025 29

2025 Retail Consumers Technology 29

Forrester's Customer Insights

OCTOBER 24, 2024

For B2C CMOs, 2025 will be less sensationalized and more operationalized. The result? They will step up in the broader business to lead amid a heightened confluence of operation and opportunity.

2025 29

2025 B2C Government Loyalty 29

Forrester's Customer Insights

MARCH 6, 2025

But Id be very surprised if you still relied on it as your road navigator today in 2025. Remember the good old Garmin Nvi?! My dad had one. Awesome piece of tech 20 years ago. The thing is many governments still operate like a basic satnav device they set policies, design programs and services […]

2025 26

2025 Government Customers Technology 26

Think Customers

JULY 29, 2022

Businesses are eager to unlock insights that can help them adapt to change and reengage customers. Better insights = happy customers Luke Lee, CEO of PalaLeather , a fashion company and retailer, agrees that customer insights are essential.

Apparel 59

Apparel Automotive Tourism Fashion 59

Currency Alliance

JANUARY 18, 2021

How much must they know by 2025 to not become a commodity? As the industry enters a future redefined by human-displacing technologies, much higher customer expectations and competitors such as Airbnb, this can be a devastating oversight. Other than the number of rooms booked, how much do hoteliers know about their guests?

Hospitality 52

Hospitality Loyalty Hotels Loyalty Programs 52

C Space

DECEMBER 3, 2021

Michael Müller, Director Global Brand Strategy, Customer Insights, Audi. Vorsprung” is no longer solely a matter of exploring technological boundaries, but how technology is improving people’s lives and contributing to a better future for the individual and for society as a whole.

Automotive 52

Automotive 2025 Brands Innovation 52

Think Customers

JULY 25, 2024

This provides a limited and momentary glimpse into customer sentiment. Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025. Conclusion While NPS remains valuable, its limitations are evident.

Metrics 40

Metrics Feedback NPS Net Promoter Score 40

Currency Alliance

DECEMBER 17, 2019

Loyalty has been sheltered from change, to some degree, by legacy technology, and by a culture of protectionism around customer data and proprietary loyalty currencies. New regulatory frameworks, such as GDPR and open banking, are going to give your competitors access to data about your best customers. An uncertain future.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

West Monroe

NOVEMBER 13, 2022

In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model. Understand your customers Many organizations have longstanding views that all sales and customers are “good”—and their rewards and incentives reflect this.

Management 52

Management Government Sales Measurement 52

West Monroe

NOVEMBER 13, 2022

In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model. Understand your customers Many organizations have longstanding views that all sales and customers are “good”—and their rewards and incentives reflect this.

Management 52

Management Government Sales Measurement 52

West Monroe

NOVEMBER 13, 2022

In fact, Gartner predicts that by 2025, 75% of the highest-growth companies in the world will employ a this type of model. There are many reasons why manufacturers aren’t further along: Disconnected technologies and processes—leading to a lack of understanding of and strategic approach toward revenue sources.

Management 52

Management Government Sales Measurement 52

Forrester's Customer Insights

JULY 18, 2024

Our Planning Guides will steer you toward budgeting decisions that set you up for success in 2025. Get a preview of what to expect when the guides launch on August 1.

2025 43

2025 B2B Technology Insights 43

Forrester's Customer Insights

JANUARY 24, 2025

In advance of its annual meeting in Davos, the World Economic Forum (WEF) released its 2025 Global Risks Report. The report, based on the WEFs Global Risk Perception Survey 2024-2025, identifies geopolitical risks as a top immediate concern for global risk officers and the broader risk community.

2025 29

2025 Technology 2024 Government 29

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.

2021 52

2021 Customer Experience E-support Omnichannel 52

West Monroe

JANUARY 25, 2022

It is also assumed that M&A will be a hot topic in 2022 as banks look for new growth opportunities and to increase the speed at which they can invest and scale their technology platforms. The decision to build, buy, or partner to compete with fintechs and large digital technology companies. What does it mean to be a digital bank?

Banking 52

Banking 2022 Financial Multi-Channel 52

Forrester's Customer Insights

MARCH 18, 2025

Forrester is delighted to announce the opening call for our annual global Technology Awards in three categories this year: the Technology Strategy Impact Award, the Enterprise Architecture Award, and the all-new Data & AI Impact Award.

Technology 26

Technology 2025 Innovation Customers 26

Forrester's Customer Insights

AUGUST 1, 2024

The majority of security technology decision-makers anticipate further budget increases in 2025. Learn three key areas for CISOs to focus on in the year ahead in this preview of our 2025 Budget Planning Guide for security leaders.

2025 56

2025 Technology Management 56