BirdEye

APRIL 1, 2025

In 2025, your hotels online reputation acts as a silent front desk by: Shaping how potential guests perceive your brand Influencing their booking decisions setting expectations for the entire guest journey Now what lies at the heart of that reputation? Table of contents What is hotel review management? Assign dedicated ownership 2.

Hotels 52

Hotels 2025 Books Management 52

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage. Let’s go!

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Peter Lavers

NOVEMBER 16, 2017

Remember when we used to talk about “channels and media”? Channel meant physical route to market e.g. retail, wholesale, intermediated, direct, etc. These terms have effectively amalgamated since we started to become “multi channel”. These terms have effectively amalgamated since we started to become “multi channel”.

Multi-Channel 73

Multi-Channel Omnichannel Customer Centricity 2025 73

CSM Magazine

MARCH 28, 2025

To save you time, weve compiled a list of the 25 best customer service software tools you should consider in 2025 , broken down into free and paid options that cater to specific needs. Offer advanced reporting and analytics for insight into your service teams performance. A good choice if live chat is your primary support channel.

2025 52

2025 Customer Service Omnichannel Multi-Channel 52

SurveySensum

FEBRUARY 4, 2025

month Have broad use case, from small to large business Top GDPR-Compliant Survey Platforms in 2025 Finding the right survey platform that balances solid features with GDPR compliance is a tall order. It offers multi-layered access control which ensures that only authorized personnel gain access to sensitive information.

2025 52

2025 Multi-Channel Demo User Experience 52

SurveySensum

DECEMBER 2, 2024

Source – Gartner , Confirmit Review, Aug 28, 2024 High Price: Confirmit’s pricing can include extra fees for more features and channels, which makes it a costly option for companies that prioritize affordability without sacrificing quality. Looking for alternatives to Qualtrics that will match your needs and requirements? .

Feedback 52

Feedback 2025 2024 Multi-Channel 52

SurveySensum

NOVEMBER 26, 2024

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

2025 52

2025 NPS Multi-Channel Feedback 52

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

2025 52

2025 Multi-Channel NPS Feedback 52

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. By using unified messaging and visuals, brands can engage customers on their preferred channels, enhancing satisfaction and loyalty. Goal Reach: Maximizing distribution of messages across channels.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. By using unified messaging and visuals, brands can engage customers on their preferred channels, enhancing satisfaction and loyalty. Goal Reach: Maximizing distribution of messages across channels.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

SurveySensum

DECEMBER 30, 2024

While it shines in NPS insights, CustomerGauge falls short in a few key areas. CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. It helps businesses manage multi-contact, hierarchical customer structures. Top 10 CustomerGauge Alternatives in 2025 1.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

SurveySensum

MARCH 21, 2025

Lets explore the top 9 NPS tools that integrate with HubSpot in 2025. In short, integrating NPS surveys with HubSpot helps you turn insights into action effortlessly. Now, lets explore the best NPS tools that integrate with HubSpot in 2025. Top 9 NPS Tools That Integrate with HubSpot (2025) 1.

NPS 52

NPS 2024 2025 Demo 52

BirdEye

DECEMBER 28, 2024

Traditional communication channels often fall short, leaving patients frustrated and uncertain. This blog post explores how AI chatbots transform healthcare communication and provides insights into their potential to reshape patient experiences. Healthcare is complex, time-sensitive, and deeply personal.

Healthcare 52

Healthcare Multi-Channel Insurance Document 52

SurveySensum

FEBRUARY 17, 2025

This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments. Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Ensure no valuable customer insights are lost due to language barriers.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

Optimove

FEBRUARY 23, 2025

To the stakeholders of Optimove: Every year, I prioritize listening to leading marketersour customersbecause their concerns provide insights that help shape the future of marketing. With that as a backdrop, this letter will cover the state of the CRM Marketing industry, Optimoves accomplishments in 2024, and a look ahead to 2025 and beyond.

2024 52

2024 Multi-Channel 2025 Financial 52

BirdEye

FEBRUARY 21, 2025

Social proof and testimonials Displaying positive doctor reviews on your website and social media channels provides social proof, which reinforces trust and attracts new patients. Multi-platform review monitoring From a single dashboard, track doctor reviews across multiple platforms, including Google, Facebook, Healthgrades, and Yelp.

Management 59

Management Healthcare Multi-Channel 2024 59

eglobalis

DECEMBER 17, 2024

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success.

2025 340

2025 Net Promoter Score B2B Multi-Channel 340

Currency Alliance

DECEMBER 1, 2020

If companies keep operating their loyalty programs like they did in 2000, then by 2025 it’s likely they’ll be investing a lot of money in programs that their customers use only once, and quickly recognize it could be a decade before they reach interesting rewards. Winning loyalty programs in 2025. Multi-serviced. All-around AI.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

SurveySensum

DECEMBER 13, 2024

Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements. 5 SurveySparrow $19 per month Free trial Help page, Email, social media channels, phone support 4.4/5

2025 52

2025 E Commerce E-support 2023 52

Optimove

OCTOBER 2, 2024

8 & 9 ​ 11:00 AM – From Brackets to The Big One: 2024 Big Sporting Event Insights 1:00 PM – Personalization Power: The Secret to Player Connection 2:00 PM – Bonus Clairvoyance: Harnessing Predictive Power for Bonus Optimization 3:00 PM – Next Level Unlocked: 5 Ways to Up Your Gamification Game Oct. Here’s the schedule: Oct.

2024 64

2024 Engagement Sports Multi-Channel 64

SurveySensum

JANUARY 16, 2025

It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights.

2025 52

2025 Multi-Channel NPS Feedback 52

eGain Blogs

FEBRUARY 9, 2025

Customer service stands at the forefront of this AI-driven disruption, with a simple goal: deliver trusted, consumable answers to the right person, at the right time, via the right channel. Gain insights into AI adoption patterns across employees and customers. This is exactly where AI excels.

Customer Service 40

Customer Service Competitive Advantage Multi-Channel Virtual Agent 40

Optimove

APRIL 13, 2023

Using customer data strategically is crucial for achieving personalization, yet in 2025, 80% of telecom marketers that have invested in personalization will abandon their efforts. Using these insights, they’ve got the building blocks to craft a strategic one-week marketing plan. How about data and insights? The problem?

Telecommunications 52

Telecommunications Brands Marketing Multi-Channel 52

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Digital has become the new channel of interaction amongst the customers. . Digital has become the new channel of interaction amongst the customers. . Customers prefer to interact digitally across social media channels, chats, or apps than on calls.

Customer Experience 59

Customer Experience Social Media Multi-Channel Call Center 59

SurveySparrow

JULY 24, 2023

As per Gartner, by 2025, AI, particularly artificial intelligence in customer experience, will have a hand in over half of all customer interactions. You get supercharged, hyper-personalized insights to improve your offerings and deliver an outstanding customer experience. Customers today interact with brands through various channels.

Technology 52

Technology Customer Experience Customer Journey Mapping Multi-Channel 52

Think Customers

JULY 25, 2024

Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025. These companies complement NPS with qualitative insights and additional metrics to create a complete picture. This provides a limited and momentary glimpse into customer sentiment.

Metrics 40

Metrics Feedback NPS Net Promoter Score 40

SurveySensum

NOVEMBER 7, 2023

It encompasses all the touchpoints and interactions that occur on mobile platforms, including mobile websites, mobile apps, text messages, and other communication channels that customers use on their mobile devices. It should offer insights into the app’s key features and benefits. But why is it important? Let’s find out.

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52

BirdEye

APRIL 6, 2023

Digital product sales eLearning is expected to reach an estimated $325 billion value by 2025. You can create videos for YouTube and other social media channels that show off your organizational skills which should lead to more business over time. You can also sell your products on social media.

2023 98

2023 Insurance Social Media Transportation 98

SurveySparrow

JUNE 2, 2021

As per a report, AI will boost 95% of customer interaction by 2025. By 2025 , the emerging market of conversational AI is expected to reach USD 1.3 Multi-device compatibility and conversational UI both are ideal for engaging respondents for more data collection. Insightful Data. Voice-enabled Assistants. Data Security.

2025 59

2025 Brands Social Media Multi-Channel 59

SurveySparrow

OCTOBER 14, 2020

But only a stand-alone NPS platform won’t help you to collect rich insights and engaging surveys. With SurveySparrow, you can collect insightful real-time data, conduct engaging market research and surveys effortlessly. With Online Survey Software, you’ll get insightful reports, real-time capture, and sturdy filters.

NPS 52

NPS Feedback Social Media Omnichannel 52

Currency Alliance

FEBRUARY 10, 2020

The multi-brand coalition model, in which most of the value can be realized by a grocer, has only partially taken hold in the UK, Canada, Australia and a few other markets. Of course, brands need to be careful to not use shared insight in a way that spooks the customer. T he best grocery programs worldwide.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52

West Monroe

JANUARY 25, 2022

To raise the bar even higher, we are increasingly convinced that this balancing act must also ensure both live and screen-based experiences have the same level of excellence, simplicity, and ease—all working in concert with each other to ensure seamless transitions when customers move between channels. Prioritize digital experiences.

Banking 52

Banking 2022 Financial Multi-Channel 52

InteractionMetrics

MARCH 20, 2025

In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. They arm teams with AI-driven insights, automate fixes for common hiccups, and map journeys so seamlessly, that customers forget that the experience is being managed.

2025 52

2025 Multi-Channel Contact Center Social Media 52

Currency Alliance

FEBRUARY 10, 2021

If you want to dig deeper into loyalty mechanics, you can read more about where loyalty is headed in our blog on the characteristics of a winning loyalty program in 2025. Push your team to capture exclusive customer insight. Your greatest asset is exclusive customer insight. And, they have been very successful for 20+ years.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

BirdEye

FEBRUARY 26, 2025

In this guide, well explore the essential tools that can transform the way how multi-location healthcare businesses like yours attract and retain patients. Why do healthcare providers need marketing tools in 2025? Why do healthcare providers need marketing tools in 2025? Table of contents What are healthcare marketing tools?

Healthcare 52

Healthcare 2025 Marketing Multi-Channel 52

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. However, Qualtrics support comes in and the only support channel is email which takes a lot of time to respond and resolve. Why Look for Qualtrics Alternatives? 5) Promoter.io 5) Promoter.io

2025 52

2025 2024 Multi-Channel NPS 52

Retently

NOVEMBER 27, 2024

Expanding Revenue Channels 4. Whether you’re just starting out or looking to level up, these insights will give you the tools to succeed in a fast-paced industry. The ability to stay ahead of consumer expectations, adapt to their needs, and act on behavioral insights can set your brand apart in a crowded space. Let’s dive in!

Sales 148

Sales Social Media Multi-Channel Loyalty 148