CSM Magazine

MARCH 28, 2025

To save you time, weve compiled a list of the 25 best customer service software tools you should consider in 2025 , broken down into free and paid options that cater to specific needs. With access to their foundational CRM, all customer interactions are logged, ensuring theres no lost context. Now, let’s get to the list.

2025 52

2025 Customer Service Omnichannel Multi-Channel 52

SurveySensum

FEBRUARY 4, 2025

month Have broad use case, from small to large business Top GDPR-Compliant Survey Platforms in 2025 Finding the right survey platform that balances solid features with GDPR compliance is a tall order. It offers multi-layered access control which ensures that only authorized personnel gain access to sensitive information.

2025 52

2025 Multi-Channel Demo User Experience 52

SurveySensum

DECEMBER 2, 2024

Source – Gartner , Confirmit Review, Aug 28, 2024 High Price: Confirmit’s pricing can include extra fees for more features and channels, which makes it a costly option for companies that prioritize affordability without sacrificing quality. Typeform Another Confimit alternative is Typeform.

Feedback 52

Feedback 2025 2024 Multi-Channel 52

SurveySensum

NOVEMBER 26, 2024

Data Collection and Feedback Mechanisms Qualtrics : It enables users to gather feedback from multiple channels which fosters an omnichannel feedback collection, ensuring that no insight is lost. SurveySensum: The tool captures customer feedback from multiple channels and gathers it on a single platform for a unified and comprehensive view.

2025 52

2025 NPS Multi-Channel Feedback 52

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store. Goal Reach: Maximizing distribution of messages across channels.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

BirdEye

MARCH 3, 2025

That seamless experience across both online and physical channels is what omnichannel marketing is all about. Customers now expect a smooth, connected experience no matter where they interact with a brandwhether thats on a website, social media, or in-store. Goal Reach: Maximizing distribution of messages across channels.

Omnichannel 52

Omnichannel Marketing 2025 Multi-Channel 52

SurveySensum

JANUARY 16, 2025

Also, the survey templates are very generic and lack an interactive approach. SurveySensum : By offering end-to-end customer support through multiple channels, SurveySensums customer support is better in contrast to the other two tools. And it is also only available in English surveys [No multi-lingual support in this feature].

2025 52

2025 Multi-Channel NPS Feedback 52

BirdEye

APRIL 21, 2025

Table of contents The irresistible pitch: Buy UK Google reviews to skyrocket your credibility The real cost of buying reviews: Why this risky move can backfire How fake reviews impact your search visibility Do Google reviews really impact UK businesses in 2025? They often lack depth, sound generic, and fail to reflect real interactions.

2025 52

2025 2024 2023 Demo 52

BirdEye

DECEMBER 28, 2024

Traditional communication channels often fall short, leaving patients frustrated and uncertain. The chatbot provides medical information, support, and personalized patient interactions using Natural Language Processing and advanced conversational technology. Healthcare is complex, time-sensitive, and deeply personal.

Healthcare 52

Healthcare Multi-Channel Insurance Document 52

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. It helps businesses manage multi-contact, hierarchical customer structures. Top 10 CustomerGauge Alternatives in 2025 1. Top 10 CustomerGauge Alternatives in 2025 1.

Customer Success 52

Customer Success Multi-Channel NPS B2B 52

Optimove

FEBRUARY 23, 2025

With that as a backdrop, this letter will cover the state of the CRM Marketing industry, Optimoves accomplishments in 2024, and a look ahead to 2025 and beyond. #1 WhatsApp Integration : With nearly two billion active users worldwide, WhatsApp has become an essential channel for businesses. But 2024 brought new possibilities.

2024 52

2024 Multi-Channel 2025 Financial 52

Thematic

FEBRUARY 24, 2025

Analyze customer interactions across multiple touchpoints. Live chat and support interactions – Collect real-time feedback from customer service exchanges. Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. Just look at the case of DoorDash.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

SurveySensum

MARCH 21, 2025

Lets explore the top 9 NPS tools that integrate with HubSpot in 2025. Now, lets explore the best NPS tools that integrate with HubSpot in 2025. Top 9 NPS Tools That Integrate with HubSpot (2025) 1. Multi-location support for easier management across teams. Now which NPS tools integrate best with HubSpot? Available 5.

NPS 52

NPS 2024 2025 Demo 52

SurveySensum

FEBRUARY 17, 2025

Omnichannel Data Analysis Customer feedback comes from various channels, including emails, surveys, chatbots, social media, and support tickets. Real-time Dashboards A high-quality text analytics tool should offer interactive dashboards that provide a comprehensive view of customer feedback in real-time.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

BirdEye

APRIL 15, 2025

Read on to learn how to attract customers through intent-driven storytelling across your marketing channels and how GenAI tools can help you implement attraction marketing that builds trust and makes it easier for the right customers to find. Start conversations, not just campaigns Real traction comes from interaction.

Marketing 52

Marketing Social Media 2025 Multi-Channel 52

SurveySensum

APRIL 15, 2025

It not only automates the entire process of capturing customer feedback, but it also gathers it from multiple channels like websites, in-app, social channels, surveys, emails, etc, and stores them in one place. It has 27 channels and 128 sources to feed data into a centralized platform to generate insights.

Multi-Channel 52

Multi-Channel Feedback Touchpoint Voice of Customer 52

eglobalis

DECEMBER 17, 2024

The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year. Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers.

2025 347

2025 Net Promoter Score B2B Multi-Channel 347

Currency Alliance

DECEMBER 1, 2020

Only 22% of loyalty members think their programs use the right messages to interact with them, according to a report by Bond [i]. Winning loyalty programs in 2025. Multi-serviced. All the discussions about being ‘omnichannel’ will disappear, because shoppers are already channel-agnostic. according to the study.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

SurveySensum

DECEMBER 13, 2024

Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements. 5 SurveySparrow $19 per month Free trial Help page, Email, social media channels, phone support 4.4/5

2025 52

2025 E Commerce E-support 2023 52

eGain Blogs

FEBRUARY 9, 2025

Customer service stands at the forefront of this AI-driven disruption, with a simple goal: deliver trusted, consumable answers to the right person, at the right time, via the right channel. A best-of-breed AI-powered knowledge management system that can: Analyze customer interactions to identify pain points and knowledge gaps.

Customer Service 40

Customer Service Competitive Advantage Multi-Channel Virtual Agent 40

SurveySensum

JANUARY 16, 2025

Also, the survey templates are very generic and lack an interactive approach. SurveySensum : By offering end-to-end customer support through multiple channels, SurveySensums customer support is better in contrast to the other two tools. And it is also only available in English surveys [No multi-lingual support in this feature].

2025 52

2025 Multi-Channel NPS Feedback 52

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Digital has become the new channel of interaction amongst the customers. . Digital has become the new channel of interaction amongst the customers. . Which is why Digital CX Transformation is required. Use innovative technologies.

Customer Experience 59

Customer Experience Social Media Multi-Channel Call Center 59

SurveySparrow

JULY 24, 2023

Customer experience technology refers to the digital tools and solutions that facilitate and enhance interactions between businesses and their customers. As per Gartner, by 2025, AI, particularly artificial intelligence in customer experience, will have a hand in over half of all customer interactions. Seamless transition.

Technology 52

Technology Customer Experience Customer Journey Mapping Multi-Channel 52

West Monroe

APRIL 27, 2022

Although business-to-business (B2B) sales have traditionally relied on face-to-face interaction, change has been building. In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels. An effective e-commerce channel provides the foundation for doing so.

E Commerce 52

E Commerce E-support Multi-Channel B2B 52

West Monroe

APRIL 27, 2022

Although business-to-business (B2B) sales have traditionally relied on face-to-face interaction, change has been building. In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels. An effective e-commerce channel provides the foundation for doing so.

E Commerce 52

E Commerce E-support Multi-Channel B2B 52

Optimove

APRIL 13, 2023

In 2023, consumers expect personalization in every interaction they have with a brand, and if they don’t get it, the competition is a click away … The good news? Using customer data strategically is crucial for achieving personalization, yet in 2025, 80% of telecom marketers that have invested in personalization will abandon their efforts.

Telecommunications 52

Telecommunications Brands Marketing Multi-Channel 52

Think Customers

JULY 25, 2024

Gartner predicts that over 75% of organizations will move away from using NPS as a primary metric for customer service and support by 2025. The Need for Comprehensive Metrics in B2B and B2C Contexts In B2C environments, where interactions are more transactional, NPS can be a useful indicator of customer advocacy.

Metrics 40

Metrics Feedback NPS Net Promoter Score 40

VDS

MARCH 17, 2023

They serve as the primary means for organizations to interact with customers, resolve issues, and improve customer satisfaction. It allows organizations to manage customer interactions across multiple channels, including voice, email, chat, and social media.

Contact Center 52

Contact Center 2025 2023 Multi-Channel 52

SurveySensum

NOVEMBER 7, 2023

Mobile customer experience refers to the overall quality of interactions and experiences that customers have with a business through mobile devices. Statista predicts that by 2025, retail e-commerce sales are expected to grow almost twofold, amounting to approximately 710 billion U.S. But why is it important? Frustrating, right?

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52

SurveySparrow

JUNE 2, 2021

Conversational forms, the future of interactive forms- can transfer your traditional web forms into a delightful conversation. It doesn’t use Machine Learning or NLP to interact with respondents. They learn from user responses and collect valuable data through interactive conversations. Voice-enabled Assistants.

2025 59

2025 Brands Social Media Multi-Channel 59

BirdEye

APRIL 6, 2023

Digital product sales eLearning is expected to reach an estimated $325 billion value by 2025. You can create videos for YouTube and other social media channels that show off your organizational skills which should lead to more business over time. You can also sell your products on social media.

2023 98

2023 Insurance Social Media Transportation 98

West Monroe

JANUARY 25, 2022

To raise the bar even higher, we are increasingly convinced that this balancing act must also ensure both live and screen-based experiences have the same level of excellence, simplicity, and ease—all working in concert with each other to ensure seamless transitions when customers move between channels. Prioritize digital experiences.

Banking 52

Banking 2022 Financial Multi-Channel 52

Magellan Solutions

AUGUST 15, 2022

The e-commerce industry growth has enabled companies, even small businesses, to get access to and establish a wider market presence and good reputation by offering more affordable and effective distribution channels for their goods or services. trillion in 2025, according to the Italian consulting firm Finaria and circulation of Forbes.

E Commerce 40

E Commerce 2022 2023 B2C 40

Currency Alliance

FEBRUARY 10, 2020

The multi-brand coalition model, in which most of the value can be realized by a grocer, has only partially taken hold in the UK, Canada, Australia and a few other markets. On higher-margin items, or items which may be about to perish, you can bump the earning and communicate via digital channels or in-store signage to stimulate demand.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52

BirdEye

APRIL 21, 2025

In 2025, the modern sales- marketing funnel isnt just about volume; its about velocity, precision, and personalization. Automate multi-step email campaigns 5. Respond faster across all channels FAQs about AI lead generation Start generating better leads today What is AI lead generation? Automate lead scoring and qualification 3.

Sales 52

Sales Multi-Channel Social Media B2B 52

InteractionMetrics

MARCH 20, 2025

That’s why at Interaction Metrics, we help companies cut through the noise and make meaningful improvements in the customer experience. In this guide, well walk you through our favorite customer experience platforms that deliver on these promises in 2025 so you can boost loyalty, and build trust. What Is CX Software?

2025 52

2025 Multi-Channel Contact Center Social Media 52

Avaya

JULY 27, 2017

They want contextual, multi-touch experiences that span the entire organization. In fact, most financial executives agree that AI will become the “primary” channel through which FSPs and customers interact within the next three years. Overall, Goldman Sachs believes the AR/VR market will be worth $80 billion by 2025.

Financial 50

Financial Customer Experience Banking Multi-Channel 50