Kustomer
NOVEMBER 4, 2020
Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. With customers expecting personalized, in-the-moment online experiences, the value of real-time data insights is paramount. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. At least, we hope it won’t.
Lumoa
NOVEMBER 17, 2022
In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. trillion by 2025. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. E-commerce sales are now projected to reach $7.4
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Eptica
APRIL 23, 2020
And trust is even more important in the online experience, where competitors are only a click away. What will customer self-service look like in 2025? This applies across industries – brands that create a strong relationship are more likely to be forgiven or given the benefit of the doubt if minor problems occur.
SaleMove
MAY 26, 2020
Julia Carreon from Wells Fargo put it nicely in the article : “Gen Z members over the next decade will grow up to be the most demanding consumer the world has ever known” The demand for interactive and personalized digital experiences has already begun and it’s only going to increase.
Optimove
AUGUST 15, 2023
million people in the US will be using QR codes by 2025 – not bad for a technology that’s had more than its fair share of naysayers! A frictionless user experience. QR code scans quadrupled in 2022; 72% of us scan a QR code at least once a month (MobileIron), and recent predictions tell us that 99.5 The result?
Kustomer
NOVEMBER 4, 2020
Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. With customers expecting personalized, in-the-moment online experiences, the value of real-time data insights is paramount. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. At least, we hope it won’t.
Thunderhead
OCTOBER 19, 2018
One CEO of the top five spoke recently of ‘end-to end’ online retailing of new and used cars – from research to purchase and finance, plus delivery and signatures: “It’s about making effortless journeys for customers, not complex processes”. It’s about making effortless journeys for customers, not complex processes” – dealer CEO.
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