2026 Consumers Marketing 
eglobalis
OCTOBER 14, 2024
This approach is flawed because each company faces different customer challenges based on its industry, market, and operational structure. For example, the customer expectations for a B2B tech company will differ significantly from those for a consumer-facing retail brand.
InMoment XI
NOVEMBER 5, 2024
are projected to use a voice assistant by 2026. Automate the Process Managing multiple listings on Apple Maps can be difficult and time-consuming. Automating routine updates will help free up time that you can redirect toward activities like marketing and service improvement. How big is the voice assistant market? ( [link] ).
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BirdEye
FEBRUARY 21, 2023
We’ll explore key trends such as user demographics and advertising across platforms as well as share our first-party data to help you gain insights for your own social media marketing strategy. Nearly 60% of marketers believe that social media marketing is a “very important” asset to their overall marketing strategy.
NetBase
JULY 31, 2020
Consumers are worried about lots of things – more so than ever before. It is expanding its offerings to speak to consumer concerns, by opening care clinics across the U.S. Telehealth has become a household term as consumers make appointments, refill prescriptions, and talk to their doctor all from the comfort and safety of their homes.
Comm100
FEBRUARY 21, 2023
It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3% There’s no question that the use of AI in customer service is on the rise. from 2023 to 2030.
CSM Magazine
SEPTEMBER 19, 2024
CloudInteract , a rapidly growing, UK-based provider of customer experience (CX) platforms, announces a range of senior hires to support its UK growth plans and expansion into the US market. In support of its UK growth plans and expansion of its US presence, CloutInteract has onboarded new talent to its now 50% female senior leadership team.
Answer Dash
OCTOBER 15, 2019
The global customer self-service market is booming, with a compound annual growth rate (CAGR) of 18.4%. Self-service is taking over and becoming a key player in the customer service market, and both companies and consumers should take notice. This resistance, in large part, has to do with market restraints.
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