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Hypergrowth Customer Service Software Provider Announces New Hires to Fuel UK Growth and US Expansion

CSM Magazine

CloudInteract , a rapidly growing, UK-based provider of customer experience (CX) platforms, announces a range of senior hires to support its UK growth plans and expansion into the US market. We understand that in a world full of technology providers, the difference lies in how that technology is used to transform real-world experiences.”

2026 52
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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

This approach is flawed because each company faces different customer challenges based on its industry, market, and operational structure. Third, the rise of AI and technology has outpaced the development of new educational tools, leaving many learners without access to the personalized learning methods that could benefit them the most.

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Apple Maps for Business: Improve Local SEO and Online Visibility

InMoment XI

However, Apple Maps has since turned a corner and improved its technology to the point of being a robust solution. are projected to use a voice assistant by 2026. Automating routine updates will help free up time that you can redirect toward activities like marketing and service improvement. Accessed 10/31/2024. Cult of Mac.

2024 195
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Why The Metaverse Will Matter For Customer Experience (CX)

The DiJulius Group

According to research by Gartner, by 2026 one hour will be spent in the metaverse every day by at least 25% of us. And Bloomberg reports that metaverse technology platforms could become an $800 billion market as soon as next year. FOMO (fear of missing out), anyone? If you have put off educating yourself and.

2026 109
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Strategies for realizing technology ROI in manufacturing

West Monroe

trillion by 2026—representing a 57% increase from 2023. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. When the markets rebound and attention shifts from cost to growth, manufacturers that have paused or cut critical projects will be behind.

ROI 52
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Strategies for realizing technology ROI in manufacturing

West Monroe

trillion by 2026—representing a 57% increase from 2023. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. When the markets rebound and attention shifts from cost to growth, manufacturers that have paused or cut critical projects will be behind.

ROI 52
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Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the Contact Center as a Service Market (CCaaS)

CSM Magazine

The increased focus on channel enablement aligns with the booming Contact Center as a Service (CCaaS) market, which Gartner projects reaching $17.9 She successfully pioneered a large partner program at Cisco Systems and developed extensive go-to-market partner practices across various IT companies. About Empirix.