2020 Research

JANUARY 24, 2025

In fact, the global wellness industry is projected to grow at a compound annual rate of 5% to 10% from 2023 to 2027. Self-Care and Simplicity: From skincare routines to financial products, the appeal lies in supporting mental health, reducing stress, and saving time.

Consumers 59

Consumers 2027 Connections 2023 59

Thematic

MARCH 20, 2025

It’s no surprise that 87% of CX Trendsetters plan to integrate AI assistants across the customer journey by 2027—because AI-driven insights give businesses an unfair advantage. Instacart proactively addressed these needs by rolling out interface updates, inventory management tools, and pricing improvements.

Social Media 62

Social Media Banking 2027 Roadmap 62

Thematic

MARCH 20, 2025

87% of CX leaders plan to integrate AI assistants across the customer journey by 2027. And the data backs it up: Companies that embrace AI in CX are 128% more likely to see high ROI. 75% of consumers now prefer AI-assisted customer service for faster responses. Unlock deeper customer insights with AI-powered analysis.

Customer Insights 62

Customer Insights Insights Social Media E-support 62

TechSee

JUNE 1, 2021

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Gartner estimates that by 2022, there will be a 50% increase in one-off issue resolution and consultative services offered on freelance platforms, and Everest Group estimated that U.S.

Customer Service 109

Customer Service 2027 2022 Consulting 109

CSM Magazine

JANUARY 15, 2025

” Forecasts by industry analysts at Gartner predict that by 2027, over 50% of the GenAI models used by enterprises will be domain-specific, tailored to individual industries or business functionsan increase from just 1% in 2023.

2028 52

2028 2027 2023 Customer Service Representative 52

delighted

OCTOBER 22, 2024

By 2027, nearly a quarter of retail purchases are expected to take place online. Natively digital, ecommerce offers a brand fluidity that a purely brick-and-mortar business cannot.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Social Media Net Promoter Score 52

delighted

OCTOBER 3, 2024

According to Gartner, one in three businesses without a loyalty program today plan to establish one by 2027 to shore up first-party data collection and retain high-priority customers. By 2027, nearly a quarter of retail purchases are expected to take place online. Is ecommerce growing? In short, yes. billion between 2024 and 2029.

Retail 93

Retail 2024 Social Media 2028 93

Helpware

OCTOBER 18, 2022

million in revenue by 2027. Chatbots are reshaping the way organizations gather valuable data and communicate with customers. A lot of industry leaders are wondering how it is possible to improve customer service with NLP. The global chatbot market is set to reach US$ 454.8 To put that into perspective, that number was just US$ 40.9

2027 71

2027 Customer Service 2018 Communication 71

Thematic

APRIL 3, 2025

By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. Because customers are tired of slow responses, generic replies, and unresolved issues. Text analytics —especially when powered by AI—is changing that.

Marketing 62

Marketing 2030 E Commerce Social Media 62

Thematic

MARCH 20, 2025

Let’s talk about how AI text analytics can help your business. 10 Ways AI Text Analytics Improves Customer Service Here are ways text analytics is helping improve customer service.

Customer Service 62

Customer Service E-support Feedback Insights 62

Team Support

MAY 31, 2023

If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027.

Customer Service 98

Customer Service 2027 Competitive Advantage Customer Service Strategies 98

Kayako

APRIL 1, 2022

billion by 2027. A McKinsey Global Institute study reports that eCommerce is growing 3.3 times faster in the US than before the pandemic and two to five times faster globally. Social commerce (selling products and services on social media) will reach $604.5 Purchases Across Channels.

Customer Satisfaction 90

Customer Satisfaction 2022 Omnichannel 2027 90

Inbenta

AUGUST 23, 2024

The research firm predicts that, by 2027, chatbots will become the main customer service channel for about a quarter of all organizations. At the same time, 54% of support teams are using some form of chatbot, virtual customer assistant or other conversational AI platform for customer-facing applications, according to Gartner.

2027 52

2027 Poor Customer Service ROI Measurement 52

Helpware

NOVEMBER 15, 2022

Statistics show that the future is bright for the outsourcing industry - according to Research and Markets, we are going to witness considerable growth in the global contact center outsourcing market - from $339 billion in 2021 to $496 billion by 2027 and the global call center software market is expected to be worth $35.3 billion by 2023.

Contact Center 52

Contact Center 2023 2027 Technology 52

BirdEye

MARCH 3, 2023

billion people used social media in 2021 , and it’s projected to reach 6 billion by 2027. Statista estimates that 4.26 This means developing a social presence is absolutely essential for businesses.

Social Media 98

Social Media 2027 2021 Advertising 98

CSM Magazine

JANUARY 16, 2023

Gartner has said that chatbots will be the primary contact method for a quarter of firms by 2027. billion as we go into 2023, and 10 billion by 2027. The numbers speak loudly. Juniper also earmarks chatbots for huge growth, expecting interactions to hit around 3.5 Just a few years ago these numbers would have been rubbished.

2027 52

2027 Airlines 2026 Insurance 52

ShepHyken

APRIL 8, 2022

Gartner analysts predict that by 2027, a quarter of Fortune 20 companies will be displaced by companies that neuromine and influence subconscious consumer behavior at scale. . Imperatives for New Age Retail. Retailers must keep up with consumer demands for new channels, faster service, and a more seamless experience.

Retail 79

Retail Customer Experience Contact Center Omnichannel 79

Call Experts

OCTOBER 5, 2023

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

NetBase

JULY 24, 2020

from 2020 to 2027, no stone is left unturned. From talk around the leaders of the disinfectant market to how the market is projected to grow worldwide – by $3.1 billion in the US and see a CAGR growth rate of over 7.6%

Consumers 90

Consumers Social Media 2027 Definition 90

Magellan Solutions

FEBRUARY 20, 2021

As a matter of fact, insurance BPO projection within the period of 2020-2027 is at $8.3 Especially those that want to reduce costs and remove tedious repetitive tasks. Outsourcing is your top pick for simple back office tasks to complex accounting. Insurance Outsourcing Service Providers Offer.

Insurance 52

Insurance 2027 Financial 2013 52

Ann Michaels and Associates

OCTOBER 29, 2020

from 2020 to 2027. Grandview Research published a study, Meal Kit Delivery Services Market Size, Share & Trends Analysis Report By Offering (Heat & Eat, Cook & Eat), By Service (Single, Multiple), By Platform (Online, Offline), By Region, And Segment Forecasts, 2020 – 20 27.

2027 52

2027 2007 2012 2020 52

CSM Magazine

DECEMBER 13, 2024

billion by 2027, necessitating a 4.6% Collaborating with experienced truck accident lawyers ensures these issues are handled professionally, minimizing operational disruptions. Another pressing challenge is the persistent labor shortage within the logistics sector. The industry is expected to grow to approximately $171.9

Customer Centricity 52

Customer Centricity Transportation 2027 2030 52

CSM Magazine

JANUARY 5, 2022

Recently, Verified Market Research concluded that up to 2027, the Conversational AI space would surge exponentially and reach a valuation of $18.02 Brands can harness the potential of service to impart an excellent customer experience which makes them stick to brands for longer. 5 Best AI-driven Customer Service Trends in 2022.

2022 52

2022 Customer Service 2027 Multi-Channel 52

West Monroe

JANUARY 25, 2023

billion by 2027. They can unlock a new revenue stream by packaging that data in a way that holds value for third-party organizations. The market for data monetization is already far-reaching—its value is expected to grow from $2.9 billion in 2022 to $7.3

Information 52

Information 2027 Financial 2023 52

Magellan Solutions

APRIL 24, 2024

of retail by 2027 , accurate product information, orders, and inventory are crucial for success. What is the secret to thriving in the booming eCommerce landscape? Accurate and efficient eCommerce data entry. With online sales expected to make up 22.6% Only accurate data can lead to happy customers and lost sales.

Sales 52

Sales 2027 Measurement Call Center 52

Magellan Solutions

DECEMBER 5, 2022

billion by 2027. According to Verified Market Research’s report , the Remote Patient Monitoring Market was estimated to be worth USD 24.56 billion last 2020. . According to Research and Markets , the remote patient monitoring market systems will be valued over $1.7 That’s nearly 128% increase from the $745.7 days as opposed to 4.9

Healthcare 74

Healthcare Hospitality 2027 2021 74

Call Experts

JANUARY 5, 2023

With the projected global heating and cooling market in 2027 at 288 billion dollars , finding scalable processes for answering every call is essential for any HVAC business owner. So it’s no surprise that one of the biggest problems many companies face is answering their phone calls.

2027 52

2027 Customer Service Events Information 52

ijgolding

OCTOBER 2, 2017

If CX continues to evolve at the same pace it currently is, I fear that we will still be living in a world of the largely RANDOM and UNINTENTIONAL in 2027. That is why we are still reliant on the continuing REVOLUTION; and the courageous, committed and capable professionals who are leading it.

2017 63

2017 Customer Experience Customer Experience Professionals 2027 63

Optimove

JANUARY 23, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Tip #1 – Optimize for mobile Mobile commerce makes up the majority of online purchases globally, contributing to 59% of e-commerce sales in 2022 and expected to reach 62% in 2027, as RetailWire reported.

2027 59

2027 E Commerce Download User Experience 59

Optimove

MAY 7, 2020

In 2017, I stood on stage at Optimove’s flagship customer event and forecasted that by 2027, all marketing would become relationship marketing. With the advertising world turning away from third-party data, maybe I was off by 7 years.

Advertising 52

Advertising 2027 2017 Competitive Advantage 52

Forrester's Customer Insights

NOVEMBER 28, 2022

Forrester’s European Open Banking Forecast predicts a doubling of the adoption of open banking across countries, and use cases, from 2022 to 2027.

Banking 26

Banking 2027 2022 Financial 26

inQuba

FEBRUARY 7, 2023

ValuePenguin) (Insurance Times) Poor Claims Experiences Could Put Up to $170B of Global Insurance Premiums at Risk by 2027 (Accenture) The post Top 10 acquisition & retention challenges for insurers in 2023 appeared first on inQuba.

Insurance 52

Insurance 2023 2027 Customer Journey 52

Clarivate

JULY 16, 2019

By 2027, 75% percent of today’s S&P 500 companies will be replaced by new companies which are providing the best customer experience to their customers. Here are some CX statistics that we have gathered and should get the attention of your CEO and CFO, and lead to further CX progress for your company. .

2027 40

2027 Customer Experience Competitive Advantage Workshop 40

Think Customers

JUNE 15, 2021

billion by 2027 , an increased focus on digital advertisements and data will mean more intense focus on what type of content is posted on social media websites. That’s why firms are increasing investment in content moderators to monitor and track potentially sensitive footage with varying levels of severity.

2027 52

2027 Social Media Culture Roadmap 52

CSM Magazine

JANUARY 19, 2023

billion by 2027. Due to their flexibility and powerful features, online retailers highly appreciate POS systems. Statistics highlight that the POS software market is expected to reach $18.1 Benefits of POS for Retailers In online businesses, a modern point-of-sale system has become inevitable.

E Commerce 52

E Commerce Sales 2023 Omnichannel 52

Magellan Solutions

AUGUST 19, 2021

With an expected CAGR of 45.23% between 2020 and 2027, the future of neo-banking looks very promising. . There’s a shift in focus from branch-heavy interactions and product-centric organizations to offering personalized, seamless digital consumer experiences. .

Banking 52

Banking Retail 2022 2021 52

Call Experts

FEBRUARY 3, 2023

dollars in 2027. According to the most recent research, the revenue of the global Heating & Cooling industry is forecast to continuously increase by 53.2 billion U.S. dollars (+22.63%) within the next year. Therefore, the revenue is estimated to amount to 288.27 billion U.S.

2027 52

2027 Call Center Exceptional Customer Service Customer Satisfaction 52