Thematic

MARCH 20, 2025

When done right, AI-powered personalization doesn’t feel like marketing—it makes people feel like te brand gets them. If the customer abandons their cart, the AI can follow up with a personalized discount or reminder, helping to recover lost sales in real time. The result?

Customer Insights 62

Customer Insights Insights Social Media E-support 62

TechSee

JUNE 1, 2021

Brands and retailers leverage gig customer service workers to ensure high-quality customer experiences while only staffing and paying for the actual work needed. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Brand Pain Point #2: Missed opportunities to drive revenue via upsells.

Customer Service 109

Customer Service 2027 2022 Consulting 109

delighted

OCTOBER 3, 2024

Ecommerce trends significantly influence online shopping, affecting everything from where potential customers discover your products or services to how they engage with your brand. It’s not hard to see why: when brands use AI for ecommerce, it drives more than a 25% improvement in customer satisfaction, revenue, and cost reduction.

Retail 93

Retail 2024 Social Media 2028 93

Kayako

APRIL 1, 2022

Customer experience is the key brand differentiator that drives sales and grows customer loyalty. The good news is that this gap represents a significant opportunity for improvements to achieve a good customer experience that will boost eCommerce sales. trillion in sales. billion in sales by 2024. billion by 2027.

Customer Satisfaction 90

Customer Satisfaction 2022 Omnichannel 2027 90

CSM Magazine

JANUARY 16, 2023

Stats show around half of people say they have been ignored by brands when they have used messaging apps or social media channels over the last year. It’s a sign of the choices brands all over the world are making in terms of reducing overheads and reviewing how much heavy-lifting digital channels can do. The numbers speak loudly.

2027 52

2027 Airlines 2026 Insurance 52

SurveySparrow

DECEMBER 11, 2020

You see, when you invest in advertising and show up in front of your customers during a crisis, they’ll remember your brand. Pizza Hut managed to increase their sale by a whopping 61%, and Taco Bell increased by 40%. In contrast, McDonald’s sales decreased by 28%. And the result was surprising.

Advertising 52

Advertising Social Media 2009 Brands 52

inQuba

FEBRUARY 7, 2023

Brand and industry trust issues Trust is essential when covering your precious belongings, but difficult when there’s so little relevant engagement! Poor communication Insurer communication is typically infrequent, sales-focused, and lacking the context of the policy holder. And their needs are changing all the time. Let’s dive in.

Insurance 52

Insurance 2023 2027 Customer Journey 52

Clarivate

JULY 16, 2019

Customer experience has been growing rapidly in the last few years because it is one of the most significant ways to differentiate your brand in this increasingly competitive market. 18x increase in average sales cycle time. 32% of consumers stop doing business with a brand after only 1 bad experience. REVENUE Benefits of CX.

2027 40

2027 Customer Experience Competitive Advantage Workshop 40

SurveySparrow

JUNE 2, 2023

Email marketing revenue has grown steadily since 2020 and is expected to hit nearly $18 billion in 2027. Image Source Twice as many customers prefer to be contacted by brands via email than via social media. Anything too sales-y will dent your sender reputation and deliverability.

2027 52

2027 Social Media B2B Automotive 52

LiveChat

JULY 24, 2018

They have the power to evangelize and grow your brand organically to the next level. Brands need to rethink ways to win customers and create better connections with them. Cognitive use cases: Sales and marketing ? A number of brands are taking maximum advantage of this technology to add value to their customer experience.

Customer Experience 28

Customer Experience 2027 Multi-Channel Social Media 28

Clarivate

OCTOBER 25, 2023

The initial list, which takes effect in 2026, has the potential to roil formularies since it includes a mix of high-volume, preferred brands and a group of high-cost specialty drugs for autoimmune conditions (psoriasis) and cancer. Both JANUVIA® and Jardiance® are covered as Tier 3 preferred brands on more than 70% of formularies.

2028 52

2028 2026 Healthcare 2027 52

SmartKarrot

APRIL 21, 2022

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. The CEO dons many hats in the company across departments – sales, marketing, product, and customer success. The customer has more power than before and multiple options at their fingertips.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score 2027 10

SmartKarrot

APRIL 21, 2022

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. The CEO dons many hats in the company across departments – sales, marketing, product, and customer success. The customer has more power than before and multiple options at their fingertips.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score 2027 10

West Monroe

MARCH 1, 2023

Yearly revenue for medical devices is expected to surpass $580 billion by 2027 as industry advancements and demand continues to grow. To ensure high quality patient care, a medical device must move through warehouses, sales reps’ trunks, and hospital closets—and each of these locations has its own practices, policies, and systems.

Management 52

Management Healthcare Hospitality 2027 52

C Space

SEPTEMBER 29, 2020

The Brand Move Roundup – September 29, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. billion by 2027, up from being a $8.27 BRAND MOVE ROUNDUP ARCHIVE.

2020 40

2020 Brands E Commerce Retail 40

Retently

NOVEMBER 27, 2024

Measuring Success: Metrics to Monitor Conclusion Did you know that global ecommerce sales are expected to hit a jaw-dropping $8.1 trillion by 2027 ? With the industry growing at lightning speed, brands face a golden opportunity to scale like never before – but it’s not as simple as setting up a website and waiting for sales to roll in.

Sales 148

Sales Social Media Multi-Channel Loyalty 148

CSM Magazine

JANUARY 30, 2025

They’ve embedded their full Conversational AI system through which now customers are ordering pizza through text by voice at any time or day reduction of customers’ wait time for orders enables the company to increase sales. This has boosted customer interaction and sales significantly.

Customer Experience 52

Customer Experience 2027 Interaction Omnichannel 52