2027 Consumers Innovation 
TechSee
MAY 4, 2021
These gigs are often created to meet consumer demand via the real-time delivery of services. gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. consumers saying they have required technician assistance during the COVID-19. There is no doubt that the gig economy is growing.
Thematic
MARCH 20, 2025
In fact, 56% of consumers don’t complain about a bad experience—they just leave. Why this matters: 61% of consumers expect AI to deliver more personalized customer service, and understanding customer sentiment is key to offering better, data-driven improvements. Want to reduce churn?
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C3Centricity
JANUARY 25, 2025
by 2027, far exceeding earlier projections. Source ) Their system connects predictive analytics, consumer sentiment analysis, and dynamic segmentation in real-time. McKinsey’s 2024 Consumer Insights report reveals that 71% of brands still rely on annual studies, missing crucial market shifts. The result?
delighted
OCTOBER 3, 2024
more likely to buy something from TikTok Shop than the average consumer. Consumers are all in on subscriptions Last year, subscriptions generated over $28 billion in revenue – a figure that doubled from just 4 years ago. Those numbers continue to climb: based on consumer demand, the subscription economy is expected to reach $1.5
Thematic
APRIL 3, 2025
By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. That’s not a small bump—it’s a massive leap driven by AI innovation, rising data volumes, and the push for real-time decision-making. Text analytics —especially when powered by AI—is changing that.
TechSee
JUNE 1, 2021
gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Product registrations enable brands to connect directly with consumers and engage with them throughout the duration of their product ownership.
Chadwick Martin Bailey
NOVEMBER 12, 2019
As our tech giants acquire entire ecosystems and categories, our data is now the currency of global innovation for a nomad generation. Because that’s the reality we will be living in by 2027. Tech giants are seeking to deliver convenient and simplified experiences, and existing data isn’t enough for these challenger brands.
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