BlueOcean

JULY 9, 2024

Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. The way we interact with people and brands has changed—and consumer spending priorities have evolved just as fast. trillion by 2027, representing an all-time high of over 20% of all retail sales.

Loyalty 177

Loyalty Brands 2027 Average Handle Time 177

delighted

OCTOBER 3, 2024

more likely to buy something from TikTok Shop than the average consumer. Consumers are all in on subscriptions Last year, subscriptions generated over $28 billion in revenue – a figure that doubled from just 4 years ago. Those numbers continue to climb: based on consumer demand, the subscription economy is expected to reach $1.5

Retail 93

Retail 2024 2028 Social Media 93

Retently

NOVEMBER 27, 2024

trillion by 2027 ? Focus on building long-term relationships through customer loyalty programs, social media engagement, and influencer collaborations to keep customers coming back. Understanding the latest market trends and consumer behavior isn’t just a “nice-to-have” – it’s a game-changer for ecommerce growth.

Sales 157

Sales Social Media Multi-Channel Loyalty 157

delighted

OCTOBER 22, 2024

By 2027, nearly a quarter of retail purchases are expected to take place online. One important factor that weighs on consumers at this stage? Loyalty programs are a great place to start. Here’s why getting the online shopping experience right matters: 91% of consumers make online purchases on their phone.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Social Media Net Promoter Score 52