CSM Magazine

JANUARY 15, 2025

The global AI in manufacturing market is projected to expand significantly to $20 billion by 2028 and IoT technologies in manufacturing are expected to reach $538.09 billion in 2028. The motivation behind this shift is the surge in AI and IoT adoption. As a result, machinery is expected to become exponentially more complex.

2028 52

2028 2027 2023 Customer Service Representative 52

SaleMove

DECEMBER 17, 2018

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

2028 40

2028 Customer Service Call Center Social Media 40

Think Customers

JANUARY 17, 2025

Social commerce is expected to nearly double between now and 2028, to $137 billion in retail sales, according to data presented by Emarketer. But even without TikTok Shop in the picture domestically, social selling was top of mind for many brands especially those looking to reach Millennial and Gen Z shoppers. In 2025, 37% of U.S.

Retail 52

Retail Social Media 2028 2025 52

ShepHyken

SEPTEMBER 10, 2023

Gartner’s Three Technologies That Will Transform Customer Service and Support by 2028 by destinationCRM (destinationCRM) Generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to research firm Gartner’s Hype Cycle for Customer (..)

Article 85

Article 2023 2028 Customer Service 85

Thematic

JANUARY 29, 2025

By 2028, this figure will skyrocket to 394 zettabytes. Collecting Customer Feedback In 2023, the world created, captured, and consumed a staggering 123 zettabytes of data —that’s like watching 250 million copies of every movie ever made.

Feedback 62

Feedback Net Promoter Score Social Media 2028 62

Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. Did you know that in 2023, the world created, captured, copied, and consumed 123 zettabytes of data? Let me help you picture this: one zettabyte is enough to store all the movies ever made—not once, but about 250 million times over ! Why does this matter?

E-support 62

E-support Social Media Net Promoter Score 2028 62

Cyara

JUNE 8, 2022

billion by the end of 2028. Small wonder that leaders at companies like yours want to deploy chatbots, and providers are rushing to capture demand. The conversational artificial intelligence (AI) market is growing at a heady CAGR of 23.4 percent and is slated to reach $29.9

2028 67

2028 Contact Center Customer Service Information 67

Cyara

JUNE 8, 2022

billion by the end of 2028. Small wonder that leaders at companies like yours want to deploy chatbots, and providers are rushing to capture demand. The conversational artificial intelligence (AI) market is growing at a heady CAGR of 23.4 percent and is slated to reach $29.9

2028 67

2028 Contact Center Customer Service Information 67

delighted

OCTOBER 22, 2024

ecommerce market will see a $475 billion increase by 2028. Those opinions determine whether they purchase from you or take their business to a competitor. And trust us, you want that business: Statista estimates that revenue in the U.S.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Social Media Net Promoter Score 52

delighted

OCTOBER 3, 2024

And by 2028, the global secondhand market is expected to reach $350 billion. billion in consumer spending, and is expected to be a $45 billion channel by 2028. Just how prevalent is the resale market? More than half ( 52% ) of consumers have purchased an item secondhand in the past year.

Retail 93

Retail 2024 Social Media 2028 93

TechSee

JANUARY 10, 2022

billion in 2028 at a CAGR of 9.3% Visual assistance for property management maintenance. TechSee’s technology. The global housing management industry is thriving and expected to grow from $15.10 billion in 2021 to $28.21 for the forecast period. There are more than 300,000 property management companies in the US alone.

Management 109

Management 2028 Technology 2021 109

Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. Did you know? That’s equivalent to every person on Earth streaming 4K video nonstop for over three years or stacking enough books to reach the moon and back…100 times. But that data means nothing if not properly analyzed.

Social Media 62

Social Media E-support Feedback Insights 62

Clarivate

NOVEMBER 16, 2023

In their wide-ranging discussion, the council highlighted trends that are impacting the future of research: The need to highlight the socioeconomic impacts of research – especially in the run-up to significant research exercises like the UK’s Research Excellence Framework (REF) in 2028 – by harnessing data that goes beyond traditional metrics (..)

2028 69

2028 Webinar Government Insights 69

CSM Magazine

DECEMBER 5, 2018

By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience.

Communication 58

Communication Customer Experience 2028 Social Media 58

CX University

JANUARY 30, 2018

A top-of-the-line experience in 2018 might easily seem frustrating in 2028. While a single initiative to understand customer journeys is laudable, this practice needs to be sustained over the long-term, or success will be temporary. Never before have we seen such rapid change. So, how to accomplish this.

Customer Experience 61

Customer Experience 2028 2018 2017 61

Thematic

JANUARY 16, 2025

Data growth worldwide 2010-2028.    Savvycom Software. Natural Language Processing Trends Shaping AI's Future.    Statista. Data centers worldwide by country 2024.    Statista.   TechTarget. Examples of real-time analytics for businesses.    World Economic Forum.

Net Promoter Score 62

Net Promoter Score Social Media Feedback Insights 62

BirdEye

JANUARY 16, 2024

The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028. billion by 2028, growing at a CAGR of 22.6% Armed with detailed customer profiles and histories, sales teams can tailor their sales pitches to individual needs and preferences, leading to higher conversion rates. during the forecast period.

Management 59

Management Social Media 2028 Customer Relationships 59

Inbenta

OCTOBER 11, 2021

between now and 2028. As we become increasingly comfortable with verbally asking our phones for directions or typing full questions into Google, it’s clear that conversational interfacing is the new norm. . In fact, the chatbot market is predicted to grow at a rate of 24.9%

2028 69

2028 2030 Interaction Virtual Agent 69

Forrester's Customer Insights

MAY 1, 2024

Forrester forecasts that by 2028, annual spend on IT services will reach $2 trillion. The IT services industry is often overlooked, even though it captures more than a third of annual global tech spend — some four times the annual spend on computer equipment.

2028 59

2028 Information Innovation Technology 59

Optimove

JULY 22, 2022

The E-Learning market was valued at USD 315 billion in 2021 and is projected to grow by 20% from 2022 to 2028, as technological innovations enable more and more people to learn from a distance. In a post-pandemic world, online learning platforms are more important than ever.

2028 52

2028 Metrics 2022 2021 52

Gainsight

OCTOBER 10, 2023

by 2028, up from $6.8b There’s no question: AI is on fire. In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b That’s an increase of more than 1,700%.

2028 52

2028 Healthcare Transportation Measurement 52

Call Experts

MAY 20, 2021

billion by 2028, expanding at a compounded yearly rate of 8.5%. . In 2017, outsourced services’ approximated international market size was 88.9 billion US dollars, which was up $12 billion from the previous year. Grand View Research study put the BPO market at $245.9 billion in 2021. What is driving this demand?

2028 52

2028 2021 2017 Contact Center 52

Michelli Experience

APRIL 24, 2018

2008, 2018, 2028…the story will always be the same. Before you get to that point, what could you be doing right now to engage staff in a mini re-introduction of business basics that may be inconsistently present in your workplace?

2008 40

2008 2028 2009 2018 40

SurveySensum

SEPTEMBER 5, 2024

from 2021 to 2028. Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement. In fact, the global digital banking market size is expected to grow at a CAGR of 8.3%

Banking 52

Banking Customer Experience Omnichannel 2028 52

West Monroe

JULY 26, 2022

billion in 2021 to more than $330 billion in 2028—at a compound annual growth rate of nearly 20%. The rise of non-traditional players like fintechs continues to skyrocket, with the global fintech market projected to grow from $112.5 These digital-native organizations present real threats in an increasingly virtual banking landscape.

Banking 59

Banking Financial 2028 2021 59

CSM Magazine

AUGUST 16, 2023

forecasted between the years 2023 and 2028, the trajectory points toward substantial integration and advancement of blockchain technology within insurance processes. A key indicator of this trend is the projection that the Blockchain Market in the insurance industry is set to experience significant expansion.

Insurance 52

Insurance Technology 2028 2023 52

Magellan Solutions

JULY 31, 2021

from 2021 to 2028. Operational costs reduction and to boost organizational productivity prompts business leaders to outsource to BPO Philippines. Despite the pandemic, the market was valued at $232.32 billion in 2020 with an annual growth rate at 8.5% This is because more and more countries intend to leverage BPO to enhance their economy.

Marketing 52

Marketing Call Center Telecommunications 2028 52

Magellan Solutions

AUGUST 25, 2021

percent from 2021 to 2028. . In fact, other than traditional sales, telemarketing services are an excellent alternative for increasing sales as professional executives are promoting your product and services. The 3D Market. In 2020, the global 3D printing market was worth USD 13.78

Technology 52

Technology Marketing Call Center 2028 52

West Monroe

JULY 27, 2022

billion in 2021 to more than $330 billion in 2028—at a compound annual growth rate of nearly 20%. The rise of non-traditional players like fintechs continues to skyrocket, with the global fintech market projected to grow from $112.5 These digital-native organizations present real threats in an increasingly virtual banking landscape.

Banking 52

Banking Financial 2028 2021 52

Ecrion

MARCH 11, 2019

Not to be outdone, Gen Xers – the generation wedged between Boomers and millennials, will outnumber Boomers by 2028. This year, for the first time, millennials will outnumber Boomers 1. How does this stack up among property and casualty insurance trends? Your company will need to provide all options to create that great customer experience.

Insurance 40

Insurance Customer Experience 2028 Document 40

Forrester's Customer Insights

AUGUST 1, 2023

Our newly published research, US Online Retail Forecast, 2023 To 2028, shows that both offline and online US sales will reach record levels this year. As we’ve said many times, the store is flourishing and far from “dead!”

2028 49

2028 Retail Sales 2023 49

Magellan Solutions

AUGUST 1, 2022

By 2028, IBPAP estimates that there will be roughly 2.5 IBPAP will soon release a roadmap for the industry through 2028. . The Philippines is expected to outperform the global IT-BPM sector with revenue growth at 5.6 percent in 2016 to 15.5 percent by 2022. million people working in outsourcing. Source: IBPAP. Source: IBPAP. .

2022 40

2022 2021 2028 2016 40

DemandJump

NOVEMBER 30, 2022

According to Fortune Business Insights , by 2028 the market is predicted to reach $716.52 As businesses start to put a focus on digital technology, there has been a growth in demand for business-to-business (B2B) Software as a Service (SaaS) solutions.

B2B 98

B2B 2028 Marketing Technology 98

Helpware

MAY 24, 2022

compound annual growth rate (CAGR) between 2021 and 2028! Business process outsourcing (BPO) has taken the world by storm. Valued at over $232 billion in 2020 , the BPO market is expected to further rise at an eye-popping 8.5%

2028 85

2028 2021 2020 Marketing 85

SurveySensum

JULY 12, 2023

users by 2028. Neglecting Mobile-Friendliness According to a statistics report on “Smartphone Mobile Network Subscription Worldwide” by Statista , in 2022, the number of smartphone users reached 6.6 billion worldwide and is expected to exceed 7.8 Neglecting this point can result in a poor user experience, leading to lower response rates.

Retail 52

Retail 2028 Feedback Roadmap 52

SurveySensum

JULY 12, 2023

users by 2028. Neglecting Mobile-Friendliness According to a statistics report on “Smartphone Mobile Network Subscription Worldwide” by Statista , in 2022, the number of smartphone users reached 6.6 billion worldwide and is expected to exceed 7.8 Neglecting this point can result in a poor user experience, leading to lower response rates.

Retail 52

Retail 2028 Feedback Roadmap 52

SurveySparrow

MAY 7, 2024

Revenue is expected to show an annual growth rate of 4.89%, resulting in a market volume of US$6.45bn by 2028. Revenue in the Enterprise Performance Management Software market is projected to reach US$5.08bn in 2023.

2024 52

2024 Management 2028 Feedback 52