ShepHyken

SEPTEMBER 10, 2023

Gartner’s Three Technologies That Will Transform Customer Service and Support by 2028 by destinationCRM (destinationCRM) Generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to research firm Gartner’s Hype Cycle for Customer (..)

Article 91

Article 2023 2028 Customer Service 91

Cyara

JUNE 8, 2022

billion by the end of 2028. Small wonder that leaders at companies like yours want to deploy chatbots, and providers are rushing to capture demand. The conversational artificial intelligence (AI) market is growing at a heady CAGR of 23.4 percent and is slated to reach $29.9

2028 67

2028 Contact Center Customer Service Information 67

Cyara

JUNE 8, 2022

billion by the end of 2028. Small wonder that leaders at companies like yours want to deploy chatbots, and providers are rushing to capture demand. The conversational artificial intelligence (AI) market is growing at a heady CAGR of 23.4 percent and is slated to reach $29.9

2028 67

2028 Contact Center Customer Service Information 67

delighted

OCTOBER 3, 2024

And by 2028, the global secondhand market is expected to reach $350 billion. billion in consumer spending, and is expected to be a $45 billion channel by 2028. Just how prevalent is the resale market? More than half ( 52% ) of consumers have purchased an item secondhand in the past year.

Retail 93

Retail 2024 2028 Social Media 93

TechSee

JANUARY 10, 2022

billion in 2028 at a CAGR of 9.3% Visual assistance for property management maintenance. TechSee’s technology. The global housing management industry is thriving and expected to grow from $15.10 billion in 2021 to $28.21 for the forecast period. There are more than 300,000 property management companies in the US alone.

Management 109

Management 2028 Technology 2021 109

CSM Magazine

OCTOBER 30, 2024

Gartner predicts that by 2028, a considerable number of enterprise software applications will incorporate AI agents, enabling autonomous decision-making for routine business tasks.

2028 52

2028 Innovation Banking Document 52

Clarivate

NOVEMBER 16, 2023

In their wide-ranging discussion, the council highlighted trends that are impacting the future of research: The need to highlight the socioeconomic impacts of research – especially in the run-up to significant research exercises like the UK’s Research Excellence Framework (REF) in 2028 – by harnessing data that goes beyond traditional metrics (..)

2028 69

2028 Webinar Government Insights 69

CSM Magazine

DECEMBER 5, 2018

By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience.

Communication 58

Communication Customer Experience 2028 Social Media 58

CX University

JANUARY 30, 2018

A top-of-the-line experience in 2018 might easily seem frustrating in 2028. While a single initiative to understand customer journeys is laudable, this practice needs to be sustained over the long-term, or success will be temporary. Never before have we seen such rapid change. So, how to accomplish this.

Customer Experience 61

Customer Experience 2028 2018 2017 61

BirdEye

JANUARY 16, 2024

The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028. billion by 2028, growing at a CAGR of 22.6% Armed with detailed customer profiles and histories, sales teams can tailor their sales pitches to individual needs and preferences, leading to higher conversion rates. during the forecast period.

Management 59

Management Social Media 2028 Customer Relationships 59

Inbenta

OCTOBER 11, 2021

between now and 2028. As we become increasingly comfortable with verbally asking our phones for directions or typing full questions into Google, it’s clear that conversational interfacing is the new norm. . In fact, the chatbot market is predicted to grow at a rate of 24.9%

2028 69

2028 2030 Interaction Virtual Agent 69

delighted

OCTOBER 22, 2024

ecommerce market will see a $475 billion increase by 2028. Those opinions determine whether they purchase from you or take their business to a competitor. And trust us, you want that business: Statista estimates that revenue in the U.S.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Social Media Net Promoter Score 52

Forrester's Customer Insights

MAY 1, 2024

Forrester forecasts that by 2028, annual spend on IT services will reach $2 trillion. The IT services industry is often overlooked, even though it captures more than a third of annual global tech spend — some four times the annual spend on computer equipment.

2028 59

2028 Information Innovation Technology 59

Optimove

JULY 22, 2022

The E-Learning market was valued at USD 315 billion in 2021 and is projected to grow by 20% from 2022 to 2028, as technological innovations enable more and more people to learn from a distance. In a post-pandemic world, online learning platforms are more important than ever.

2028 52

2028 Metrics 2022 2021 52

Gainsight

OCTOBER 10, 2023

by 2028, up from $6.8b There’s no question: AI is on fire. In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b That’s an increase of more than 1,700%.

2028 52

2028 Healthcare Transportation Measurement 52

Call Experts

MAY 20, 2021

billion by 2028, expanding at a compounded yearly rate of 8.5%. . In 2017, outsourced services’ approximated international market size was 88.9 billion US dollars, which was up $12 billion from the previous year. Grand View Research study put the BPO market at $245.9 billion in 2021. What is driving this demand?

2028 52

2028 2021 2017 Contact Center 52

Michelli Experience

APRIL 24, 2018

2008, 2018, 2028…the story will always be the same. Before you get to that point, what could you be doing right now to engage staff in a mini re-introduction of business basics that may be inconsistently present in your workplace?

2008 40

2008 2028 2009 2018 40

SurveySensum

SEPTEMBER 5, 2024

from 2021 to 2028. Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement. In fact, the global digital banking market size is expected to grow at a CAGR of 8.3%

Banking 52

Banking Customer Experience Omnichannel 2028 52

West Monroe

JULY 26, 2022

billion in 2021 to more than $330 billion in 2028—at a compound annual growth rate of nearly 20%. The rise of non-traditional players like fintechs continues to skyrocket, with the global fintech market projected to grow from $112.5 These digital-native organizations present real threats in an increasingly virtual banking landscape.

Banking 59

Banking Financial 2028 2021 59

CSM Magazine

AUGUST 16, 2023

forecasted between the years 2023 and 2028, the trajectory points toward substantial integration and advancement of blockchain technology within insurance processes. A key indicator of this trend is the projection that the Blockchain Market in the insurance industry is set to experience significant expansion.

Insurance 52

Insurance Technology 2028 2023 52

Magellan Solutions

JULY 31, 2021

from 2021 to 2028. Operational costs reduction and to boost organizational productivity prompts business leaders to outsource to BPO Philippines. Despite the pandemic, the market was valued at $232.32 billion in 2020 with an annual growth rate at 8.5% This is because more and more countries intend to leverage BPO to enhance their economy.

Marketing 52

Marketing Call Center Telecommunications 2028 52

Magellan Solutions

AUGUST 25, 2021

percent from 2021 to 2028. . In fact, other than traditional sales, telemarketing services are an excellent alternative for increasing sales as professional executives are promoting your product and services. The 3D Market. In 2020, the global 3D printing market was worth USD 13.78

Technology 52

Technology Marketing Call Center 2028 52

West Monroe

JULY 27, 2022

billion in 2021 to more than $330 billion in 2028—at a compound annual growth rate of nearly 20%. The rise of non-traditional players like fintechs continues to skyrocket, with the global fintech market projected to grow from $112.5 These digital-native organizations present real threats in an increasingly virtual banking landscape.

Banking 52

Banking Financial 2028 2021 52

Ecrion

MARCH 11, 2019

Not to be outdone, Gen Xers – the generation wedged between Boomers and millennials, will outnumber Boomers by 2028. This year, for the first time, millennials will outnumber Boomers 1. How does this stack up among property and casualty insurance trends? Your company will need to provide all options to create that great customer experience.

Insurance 40

Insurance Customer Experience 2028 Document 40

Forrester's Customer Insights

AUGUST 1, 2023

Our newly published research, US Online Retail Forecast, 2023 To 2028, shows that both offline and online US sales will reach record levels this year. As we’ve said many times, the store is flourishing and far from “dead!”

2028 49

2028 Retail Sales 2023 49

Magellan Solutions

AUGUST 1, 2022

By 2028, IBPAP estimates that there will be roughly 2.5 IBPAP will soon release a roadmap for the industry through 2028. . The Philippines is expected to outperform the global IT-BPM sector with revenue growth at 5.6 percent in 2016 to 15.5 percent by 2022. million people working in outsourcing. Source: IBPAP. Source: IBPAP. .

2022 40

2022 2028 2021 2016 40

DemandJump

NOVEMBER 30, 2022

According to Fortune Business Insights , by 2028 the market is predicted to reach $716.52 As businesses start to put a focus on digital technology, there has been a growth in demand for business-to-business (B2B) Software as a Service (SaaS) solutions.

B2B 98

B2B 2028 Marketing Technology 98

Helpware

MAY 24, 2022

compound annual growth rate (CAGR) between 2021 and 2028! Business process outsourcing (BPO) has taken the world by storm. Valued at over $232 billion in 2020 , the BPO market is expected to further rise at an eye-popping 8.5%

2028 85

2028 2021 2020 Marketing 85

SurveySensum

JULY 12, 2023

users by 2028. Neglecting Mobile-Friendliness According to a statistics report on “Smartphone Mobile Network Subscription Worldwide” by Statista , in 2022, the number of smartphone users reached 6.6 billion worldwide and is expected to exceed 7.8 Neglecting this point can result in a poor user experience, leading to lower response rates.

Retail 52

Retail 2028 Feedback Roadmap 52

SurveySensum

JULY 12, 2023

users by 2028. Neglecting Mobile-Friendliness According to a statistics report on “Smartphone Mobile Network Subscription Worldwide” by Statista , in 2022, the number of smartphone users reached 6.6 billion worldwide and is expected to exceed 7.8 Neglecting this point can result in a poor user experience, leading to lower response rates.

Retail 52

Retail 2028 Feedback Roadmap 52

SurveySparrow

MAY 7, 2024

Revenue is expected to show an annual growth rate of 4.89%, resulting in a market volume of US$6.45bn by 2028. Revenue in the Enterprise Performance Management Software market is projected to reach US$5.08bn in 2023.

2024 52

2024 Management 2028 Feedback 52

Forrester's Customer Insights

MAY 21, 2024

Forrester's Global Retail E-Commerce Forecast, 2024 To 2028 report provides a five-year forecast of online and offline retail sales for 40 countries.

E Commerce 34

E Commerce 2028 Retail Sales 34

SurveySensum

NOVEMBER 7, 2023

billion by 2028. Ubiquity of Mobile Devices: Mobile devices have become integral to our lives. Statista states that the number of smartphone mobile network subscriptions worldwide reached almost 6.4 billion in 2022, and is forecast to exceed 7.7 Customer Expectations: Customers have high expectations for the mobile experiences they encounter.

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52

SurveySensum

OCTOBER 5, 2023

billion users by 2028. Neglecting Mobile Responsiveness Based on Statista’s report titled “Smartphone Mobile Network Subscriptions Worldwide,” in 2022, the global smartphone user count reached 6.6 billion, with projections indicating a growth to over 7.8

Automotive 52

Automotive Feedback Customer Satisfaction 2028 52

Forrester's Customer Insights

JANUARY 29, 2024

According to a recent survey, 87% of enterprise developers use low-code development platforms for at least some of their work. Find out what's driving the growth in the low-code market in this preview of a new report and forecast.

2028 61

2028 Marketing Information Technology 61

Magellan Solutions

AUGUST 15, 2022

The distinction between B2C and B2B marketing is growing hazier, and by 2028, the worldwide B2B ecommerce market is anticipated to be worth $256 trillion. In terms of keywords and content, the rise of voice search offers a chance for e-commerce enterprises. #10: 10: B2B E-COMMERCE. 11: CONSUMERS REACT TO VIDEOS.

E Commerce 40

E Commerce 2022 2023 B2C 40

West Monroe

OCTOBER 2, 2024

The plant, decommissioned in 2019 for economic reasons, plans to be operational by 2028, pending necessary regulatory approvals. This project alone will add 835 megawatts of carbon-free energy to the grid. With states considering life extensions for existing nuclear plants, the potential role of SMRs is gaining momentum.

2028 111

2028 2024 Transportation Competitive Advantage 111