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Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. This profitability and market reach indicate significant growth potential for the cable industry if they can get in the game by embracing the cable digital transformation.

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What’s Everyone Talking About in Customer Experience Today?

BlueOcean

Because Amazon is such an industry monolith, it’s incredibly rare to find consumers who aren’t familiar with the Amazon standard of customer experience. Read more > The Growing Value of the Customer Experience Market. Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79

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Top 10 ecommerce trends shaping online retail in 2024

delighted

By 2032, the ecommerce AI market is expected to reach $45.72 Social commerce meets customers where they are Social media is now more than just a marketing channel: it can also serve as an extension of your storefront. more likely to buy something from TikTok Shop than the average consumer. trillion by 2025.

Retail 93
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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. According to McKinsey, these are today’s ‘Zero Consumers.’ These are what McKinsey refers to as the “Zero Consumer.”

Article 91
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A Positive Customer Experience by Tailoring Communications

CSM Magazine

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices. About the Author.

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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

Conversing with our machines is no passing fad either – according to research from Allied Market Research, the global voice user interface industry generated $13.65 However, according to the Journal of Retailing and Consumer Services, people prefer virtual assistants who seem genuinely happy. between now and 2028.

2028 69
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Ecommerce customer journey map + template

delighted

ecommerce market will see a $475 billion increase by 2028. One important factor that weighs on consumers at this stage? Here’s why getting the online shopping experience right matters: 91% of consumers make online purchases on their phone. And trust us, you want that business: Statista estimates that revenue in the U.S.