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Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. This profitability and market reach indicate significant growth potential for the cable industry if they can get in the game by embracing the cable digital transformation.

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What’s Everyone Talking About in Customer Experience Today?

BlueOcean

Because Amazon is such an industry monolith, it’s incredibly rare to find consumers who aren’t familiar with the Amazon standard of customer experience. Read more > The Growing Value of the Customer Experience Market. Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79

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10 Strategic Applications of Text Analytics

Thematic

Did you know that in 2023, the world created, captured, copied, and consumed 123 zettabytes of data? By 2028, that number is projected to soar to over 394 zettabytes. Market Research: Identifying Trends and Consumer Preferences Market research is used by 77% of B2B , 82% of B2C, and 83% of B2B2C companies to stay competitive.

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NRF show report: Retail’s future is built on data

Think Customers

Social commerce is expected to nearly double between now and 2028, to $137 billion in retail sales, according to data presented by Emarketer. consumers will make a purchase through social media, with an average spend of $820 per social buyer. In 2025, 37% of U.S.

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Top 10 ecommerce trends shaping online retail in 2024

delighted

By 2032, the ecommerce AI market is expected to reach $45.72 Social commerce meets customers where they are Social media is now more than just a marketing channel: it can also serve as an extension of your storefront. more likely to buy something from TikTok Shop than the average consumer. trillion by 2025.

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Ecommerce customer journey map + template

delighted

ecommerce market will see a $475 billion increase by 2028. One important factor that weighs on consumers at this stage? Here’s why getting the online shopping experience right matters: 91% of consumers make online purchases on their phone. And trust us, you want that business: Statista estimates that revenue in the U.S.

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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. According to McKinsey, these are today’s ‘Zero Consumers.’ These are what McKinsey refers to as the “Zero Consumer.”

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