2028 Consumers Technology 
TechSee
SEPTEMBER 21, 2021
No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. Consumer shift toward streaming content. The cable industry is at a crossroads. Factors Affecting the Cable Digital Transformation. Negative customer service perception.
BlueOcean
SEPTEMBER 27, 2021
34% of small-to-mid-sized businesses are expected to spend more on customer experience technology in the next year, but just where those dollars are going requires some digging. Because Amazon is such an industry monolith, it’s incredibly rare to find consumers who aren’t familiar with the Amazon standard of customer experience.
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Think Customers
JANUARY 17, 2025
With more technology and insights at their fingertips than ever before, retailers are diving into their data to learn more about customers so they can deliver better, more personalized shopping experiences. There was little discussion about AI as a technology at the event, which marked a change from recent years. In 2025, 37% of U.S.
SaleMove
DECEMBER 17, 2018
Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. Technology also has the power to shift the nature of customer service from reactive to proactive. SUPER SMART.
ShepHyken
SEPTEMBER 10, 2023
How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. According to McKinsey, these are today’s ‘Zero Consumers.’ These are what McKinsey refers to as the “Zero Consumer.”
SaleMove
DECEMBER 17, 2018
Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. Technology also has the power to shift the nature of customer service from reactive to proactive. SUPER SMART.
delighted
OCTOBER 3, 2024
more likely to buy something from TikTok Shop than the average consumer. Consumers are all in on subscriptions Last year, subscriptions generated over $28 billion in revenue – a figure that doubled from just 4 years ago. Those numbers continue to climb: based on consumer demand, the subscription economy is expected to reach $1.5
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