2028 Customer Expectations Marketing 
BlueOcean
SEPTEMBER 27, 2021
It might be unfair to compare businesses who are either much smaller or in a very different industry to Amazon, but that’s simply the reality of customer expectations. Read more > The Growing Value of the Customer Experience Market. billion to $27.12 billion—an annual growth rate of 17.5%.
TechSee
SEPTEMBER 21, 2021
This profitability and market reach indicate significant growth potential for the cable industry if they can get in the game by embracing the cable digital transformation. The growing smart home market, projected to reach more than $495 billion by 2028, represents a new opportunity in the realm of cable digital transformation.
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Think Customers
JANUARY 17, 2025
Technology as a tool, not an endgame Personalization was a hot topic at NRF as customers expect shopping experiences to feel tailored to their unique needs. Many companies spoke about harnessing the power of data to better understand customers habits and preferences. In 2025, 37% of U.S.
delighted
OCTOBER 3, 2024
It’s not hard to see why: when brands use AI for ecommerce, it drives more than a 25% improvement in customer satisfaction, revenue, and cost reduction. By 2032, the ecommerce AI market is expected to reach $45.72 In fact, 67% of customers have shopped via social media this year. Just how prevalent is the resale market?
Thematic
FEBRUARY 23, 2025
In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. " When goals are too vague—such as “analyze customer feedback” without specifying which aspects to focus on (e.g., Did you know? But that data means nothing if not properly analyzed.
SurveySensum
SEPTEMBER 5, 2024
So, let’s discuss the top customer experience trends in the banking industry that you can implement for your organization. Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement.
West Monroe
JULY 26, 2022
But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.
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