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What’s Everyone Talking About in Customer Experience Today?

BlueOcean

Read more > The Growing Value of the Customer Experience Market. Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 This article asks some thought-provoking questions about what that means for businesses everywhere. billion to $27.12

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Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee

This profitability and market reach indicate significant growth potential for the cable industry if they can get in the game by embracing the cable digital transformation. The growing smart home market, projected to reach more than $495 billion by 2028, represents a new opportunity in the realm of cable digital transformation.

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Aquant Tackles Complex Equipment Challenges with Personalized AI to Enhance Service Team Performance

CSM Magazine

The global AI in manufacturing market is projected to expand significantly to $20 billion by 2028 and IoT technologies in manufacturing are expected to reach $538.09 billion in 2028. The motivation behind this shift is the surge in AI and IoT adoption. As a result, machinery is expected to become exponentially more complex.

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NRF show report: Retail’s future is built on data

Think Customers

Social commerce is expected to nearly double between now and 2028, to $137 billion in retail sales, according to data presented by Emarketer. But even without TikTok Shop in the picture domestically, social selling was top of mind for many brands especially those looking to reach Millennial and Gen Z shoppers. In 2025, 37% of U.S.

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10 Strategic Applications of Text Analytics

Thematic

By 2028, that number is projected to soar to over 394 zettabytes. Market Research: Identifying Trends and Consumer Preferences Market research is used by 77% of B2B , 82% of B2C, and 83% of B2B2C companies to stay competitive. Also important in market research is looking into competition. Why does this matter?

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Ecommerce customer journey map + template

delighted

ecommerce market will see a $475 billion increase by 2028. Ask customers how they found out about you during the awareness stage Find out how customers were exposed to your brand by surveying them, and use those insights to inform and increase ROI for your marketing campaigns. How would you rate the ad?

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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

by Jubin Mehta (The Wise Marketer) Brands really care about customer loyalty but more often than not, the understanding and execution have to go beyond a basic loyalty program. Managing the positive impact of a viral moment is key to getting those new customers to come back. How to Make Loyalty a New Business Line for your Brand?

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