2030 E-support Measurement 
Thematic
APRIL 3, 2025
Understanding the Text Analytics Market At its core, text analytics is all about turning unstructured text—like customer feedback, emails, support tickets, and social media posts—into something useful. billion by 2030. billion by 2030, growing at a CAGR of 39.9%. billion by 2030, growing at 17.8%
Calabrio
MARCH 31, 2025
In the process, the contact center AI market is expected to nearly triple in size between 2025 and 2030 as organizations expand investments, tools and capabilities multiply, and new challenges come and go. Assistance Tools Support Agents in Real Time Equip your agents with a real-time co-pilot.
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Thematic
JANUARY 21, 2025
Whether identifying common complaints, spotting trends, or measuring customer sentiment, text analytics gives you the power to act on data. billion by 2030. IT teams use it to prioritize recurring issues found in support tickets. With 80% of business information being unstructured , how can you process all that data manually?
Magellan Solutions
MARCH 27, 2023
Other common tasks outsourced by small businesses: Digital Marketing (34%) Development (28%) Customer Service (24%) Human Resources (24%) By 2030, it is anticipated that the market for business process outsourcing would be worth US$525 billion, as demonstrated in Grandview Research. With nearly 1.44
SurveySensum
NOVEMBER 3, 2023
Empathetic Support: Human agents are now freed from repetitive tasks, allowing them to focus on complex issues that require empathy and nuanced understanding. Trend 3: Expanded Access and Personalization This trend focuses on making customer support more accessible and personalized. When you need a human touch, you get it.
Magellan Solutions
MARCH 27, 2023
Other common tasks outsourced by small businesses: Digital Marketing (34%) Development (28%) Customer Service (24%) Human Resources (24%) By 2030, it is anticipated that the market for business process outsourcing would be worth US$525 billion, as demonstrated in Grandview Research. With nearly 1.44
West Monroe
JUNE 29, 2023
Case in point: 29 out of the 30 largest utilities in the United States have a net-zero carbon goal, committed to reducing and offsetting emissions across Scopes 1, 2 and 3 by 2050—with some utilities committing to achieve it by 2030. Carbon emissions are generally measured in three scopes across industries (Figure 1).
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